酒店回复: Hello Selene Estrella,Agradecemos tus comentarios sobre la limpieza del hotel y tomamos nota sobre la actitud del personal para mejorar la experiencia de nuestros huéspedes. También valoramos tu observación acerca de la descripción del desayuno; tus sugerencias son importantes para que podamos ser más claros en la comunicación. Esperamos que en futuras visitas puedas disfrutar de una estancia más agradable.
5.0分
其他
原文
翻译提供方：Google
非常干净，非常热情好客，地理位置优越。
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酒店回复: Hello Norma Nelly,Nos alegra saber que encontraste nuestro hotel limpio, acogedor y en una ubicación tan conveniente. Apreciamos tus comentarios positivos y esperamos que tu experiencia haya sido memorable. Si decides regresar, estaremos encantados de recibirte nuevamente y brindarte otra estancia excelente.
4.0分
其他
原文
翻译提供方：Google
住宿体验很好。房间干净，床也很舒服。
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酒店回复: Hello Alfredo,Agradecemos que compartiera su experiencia positiva en nuestras habitaciones y la comodidad de nuestras camas. Nos alegra saber que disfrutó de su estancia. Siempre estamos trabajando para ofrecer un servicio de calidad y su opinión es muy valiosa para nosotros. Esperamos que considere regresar en el futuro para disfrutar de otra buena estancia.
5.0分
其他
原文
翻译提供方：Google
所有物品都完好无损，谢谢。
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酒店回复: Hello Fatima,Nos alegra saber que tuvo una experiencia positiva y que todo estuvo en perfectas condiciones durante su estancia. Agradecemos su comentario y esperamos que considere hospedarse con nosotros nuevamente en el futuro para disfrutar de otra visita agradable.
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Hello Cynthia,Thank you for sharing your feedback. We appreciate your thoughts and take guest comments seriously. Your observations help us improve guest experiences moving forward. If you have specific concerns, please consider reaching out to our management team for further discussion. We wish you all the best in your future travels.
1.0分
情侣出游
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The room smell in our room was horrible. We had to move rooms. We book a king. The front desk told us we had to down grade to a 2 bed queens room. When we first checked in he asked what floor we wanted to be on. We told him the highest floor. He then told us no that we had to stay on the first floor.. We wanted to check out so bad and get a different hotel but the front desk said that we wouldn’t get a refund. So we had no choice but to stay there! The breakfast was so plain and nasty. All the front desk agents from morning to night were rude and not very friendly. I know when you check in a hotel they are to greet you, tell you where the elevators are if needed, the pool, the gym and what time breakfast starts and end. We didn’t get any of that. I had to ask where everything was. I asked the night front desk agent where a good place to have dinner he said he didn’t know. I will never stay here again!
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酒店回复: Hello Alicia,Thank you for sharing your feedback regarding your recent stay. We are committed to ensuring a pleasant experience for our guests, and it's clear that we fell short in several areas during your visit. Your comments on room conditions, staff assistance, and breakfast options are valuable and will be shared with the management team for further review. We appreciate your insights, as they help us improve our guest services. We hope you’ll consider giving us another opportunity in the future to provide a better experience that reflects our standards.
2.0分
商务出差
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The staff was not very welcoming upon check-in. They required a $50 deposit which will not be refunded back and they never answer their phone so can’t even contact them about it. The location was in a getto area which wasn’t a big deal. The hotel was a bit old and the hallways kinda smelled moldy. That same smell was in the room that I stayed in. Also when I used the bathroom sink, I think the moldy smell was also coming from the drain. The overall environment just didn’t feel clean. I guess if you want something cheap just for an overnight stay, it’s an option, but they scam you your security deposit which I think is a regular occurrence based on their reviews. I don’t think I’ll be staying here again.
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酒店回复: Hello Tracy,Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations regarding the check-in process and the cleanliness of your room. Your comments about the environment and staff communication are valuable, and we appreciate you bringing these concerns to our attention. We encourage guests to reach out to management directly for any issues experienced during their stay. Your insights will help us improve moving forward.
1.0分
其他
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Filthy disgusting staff was rude dirty room blankets linens had stains left less then 24 hours and would not refund me for there filt also room had mold on the ac unit and all over bathroom i have plenty of pictures also ******* did not help me
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酒店回复: Hello Justus,Thank you for sharing your feedback. We take cleanliness and guest satisfaction seriously and apologize for your experience not meeting expectations. Your comments about the room conditions and staff interactions will be reviewed thoroughly. Please reach out to hotel management directly to discuss your concerns further. We appreciate your input as it helps us improve our services.
3.0分
其他
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Room was fine except the blow dryer didn't work.stains on curtains.But the staff was rude breakfast staff I should say,she started putting away food while she still had guests with children who had not eat yet. But did not care.i understand it was 9 am and she was ready to go.but server your guess first.
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酒店回复: Hello Tina,Thank you for sharing your feedback regarding your recent stay. We're glad to hear that your room met your expectations, but we're sorry to learn about the issues you encountered with the breakfast staff and the blow dryer. Your comments about service timing and attentiveness are valuable and will be shared with the management team to help improve future guest experiences. We appreciate your input and hope to have the opportunity to welcome you back in the future.
这家酒店很棒，干净卫生，床也很舒服，我一定会再来的。
酒店非常干净。
给我们服务的那个人态度有点粗鲁。我们到酒店想用洗手间，他说没有。后来我们才发现洗手间就在拐角处。
早餐宣传是自助餐，但实际上只有鸡蛋、香肠和华夫饼。他们应该说是欧陆式早餐，而不是自助餐。
非常干净，非常热情好客，地理位置优越。
住宿体验很好。房间干净，床也很舒服。
所有物品都完好无损，谢谢。
好的
The room smell in our room was horrible. We had to move rooms. We book a king. The front desk told us we had to down grade to a 2 bed queens room. When we first checked in he asked what floor we wanted to be on. We told him the highest floor. He then told us no that we had to stay on the first floor.. We wanted to check out so bad and get a different hotel but the front desk said that we wouldn’t get a refund. So we had no choice but to stay there! The breakfast was so plain and nasty. All the front desk agents from morning to night were rude and not very friendly. I know when you check in a hotel they are to greet you, tell you where the elevators are if needed, the pool, the gym and what time breakfast starts and end. We didn’t get any of that. I had to ask where everything was. I asked the night front desk agent where a good place to have dinner he said he didn’t know. I will never stay here again!
The staff was not very welcoming upon check-in. They required a $50 deposit which will not be refunded back and they never answer their phone so can’t even contact them about it. The location was in a getto area which wasn’t a big deal. The hotel was a bit old and the hallways kinda smelled moldy. That same smell was in the room that I stayed in. Also when I used the bathroom sink, I think the moldy smell was also coming from the drain. The overall environment just didn’t feel clean. I guess if you want something cheap just for an overnight stay, it’s an option, but they scam you your security deposit which I think is a regular occurrence based on their reviews. I don’t think I’ll be staying here again.
Filthy disgusting staff was rude dirty room blankets linens had stains left less then 24 hours and would not refund me for there filt also room had mold on the ac unit and all over bathroom i have plenty of pictures also ******* did not help me
Room was fine except the blow dryer didn't work.stains on curtains.But the staff was rude breakfast staff I should say,she started putting away food while she still had guests with children who had not eat yet. But did not care.i understand it was 9 am and she was ready to go.but server your guess first.