The front desk check it was nice and friendly enough. The room was clean and updated. The Carpets and halls were very rough BUT they were also in the process of renovations, so hopefully that is on the to do, it needs very bad… The area is NOT the best but our stay was only for one NIGHT.
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酒店回复: Dear Guest,Thank you for staying with us and noting the friendly check-in experience as well as the clean and updated room — we’re glad those parts of your visit felt comfortable. We appreciate your understanding as renovations are underway, and we recognize the need for improvements in the hall and carpet areas.Sincerely,Hotel Manager
1.0分
家庭亲子
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The location was misleading from the army base. I drove all night was tired from nyc to SC And ask the front desk if i could check in early at 12:15. I had a regular conversation no yelling and was grateful she said come back at 130. the last thing i ask her was will you be here at 130 or would she be at the desk. she said yes i then went and go sleep in my car to get woken up by SCPD as trespassing and my reservation has been revoke the young lady felt threatened that i ask would she be there. you can play back the videos and audio sending the cops on me and who knows how this could have been handled if the police officers was having a bad day. i went on the company reviews and it seems that establishment has more bad reviews than good. i had to book back 2 more hotels rooms at another location
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酒店回复: Dear Guest,Thank you for sharing your experience. We sincerely apologize for the distressing situation you encountered regarding your early check-in request and the interaction with local authorities. This is not the experience we want for any of our guests. Your feedback will be reviewed carefully to address staff communication and ensure policies are handled more safely and clearly in the future.Sincerely,Hotel Manager
3.0分
家庭亲子
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Very friendly and helpful staff, but very sparsely staffed hotel. The hotel is also quite old and rundown and located in a rather rough part of the city. But the staff are all incredibly helpful and friendly.
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad to hear you found our staff very friendly and helpful, as we pride ourselves on great service. We appreciate your honesty about the hotel’s condition and location, and we’re continuously working on improvements to make our guests’ stays more comfortable and enjoyable.Sincerely, Hotel Manager
3.0分
其他
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Passing this one
No smoke detector in the room. There were bare wires in two locations in the room. The floor was not clean. Sausage and eggs served every day there could’ve been some homemade fries or bacon added for a little diversity.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We regret to hear about the maintenance and cleanliness concerns in your room, as well as the limited breakfast variety. Your comments about safety, upkeep, and menu options will be reviewed with our team to ensure improvements are made for a better guest experience.Sincerely, Hotel Manager
2.0分
商务出差
Cleaning was the main factor, roaches. Dirty, bed sheets not cleaned, horrible.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re glad you took the time to let us know about your experience. However, we’re truly sorry for the cleanliness issues you faced, including the condition of the room and bed linens. Your comments will be addressed immediately with our housekeeping team.Sincerely,Hotel Manager
1.0分
其他
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TRASHY
The hotel is trashy. Turned the heat on and smoke alarm went off, water didnt get hot just luke warm, people running above our room all night, people with blunts in their mouth walking through the hotel lobby, groups of people behind the hotel randomly. Tv didnt work. Very noisy. Smells like straight ****.
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酒店回复: Dear Guest,We’re very sorry to hear about your experience. Your concerns regarding cleanliness, safety, and maintenance are important, and we’ll be addressing them with our team immediately to improve the guest experience.Sincerely, Hotel Manager
1.0分
情侣出游
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The staff were polite and courteous.
The bathroom was dirty and had lots of stains. The toilet was not flushing. Only one large towel provided,
The room was dusty.
Not coffee at 9.am.
The hotel location was falsely advertised as being by Ft Jackson main gate, it is not. Its about 10 miles from the post.
The hotel is not worth the $189 i paid for a nights stay.
2.0分
家庭亲子
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A/c unit water was coming out, no extra towels, I asked to clean the room floors I did move everything out of the way so it would be easy cleaning but didn’t resolved
路过的时候还不错的酒店，服务周到，房间安静。
仁慈
The front desk check it was nice and friendly enough. The room was clean and updated. The Carpets and halls were very rough BUT they were also in the process of renovations, so hopefully that is on the to do, it needs very bad… The area is NOT the best but our stay was only for one NIGHT.
The location was misleading from the army base. I drove all night was tired from nyc to SC And ask the front desk if i could check in early at 12:15. I had a regular conversation no yelling and was grateful she said come back at 130. the last thing i ask her was will you be here at 130 or would she be at the desk. she said yes i then went and go sleep in my car to get woken up by SCPD as trespassing and my reservation has been revoke the young lady felt threatened that i ask would she be there. you can play back the videos and audio sending the cops on me and who knows how this could have been handled if the police officers was having a bad day. i went on the company reviews and it seems that establishment has more bad reviews than good. i had to book back 2 more hotels rooms at another location
Very friendly and helpful staff, but very sparsely staffed hotel. The hotel is also quite old and rundown and located in a rather rough part of the city. But the staff are all incredibly helpful and friendly.
Passing this one
No smoke detector in the room. There were bare wires in two locations in the room. The floor was not clean. Sausage and eggs served every day there could’ve been some homemade fries or bacon added for a little diversity.
Cleaning was the main factor, roaches. Dirty, bed sheets not cleaned, horrible.
TRASHY
The hotel is trashy. Turned the heat on and smoke alarm went off, water didnt get hot just luke warm, people running above our room all night, people with blunts in their mouth walking through the hotel lobby, groups of people behind the hotel randomly. Tv didnt work. Very noisy. Smells like straight ****.
The staff were polite and courteous.
The bathroom was dirty and had lots of stains. The toilet was not flushing. Only one large towel provided,
The room was dusty.
Not coffee at 9.am.
The hotel location was falsely advertised as being by Ft Jackson main gate, it is not. Its about 10 miles from the post.
The hotel is not worth the $189 i paid for a nights stay.
A/c unit water was coming out, no extra towels, I asked to clean the room floors I did move everything out of the way so it would be easy cleaning but didn’t resolved