Everything was great, the shower could’ve been a little cleaner, but in general, it was a great hotel and very convenient to a lot of places in the area
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酒店回复: Thank you for your wonderful feedback. We hope to see you again in the near future!
5.0分
商务出差
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Best nights sleep - on best pillows - in as long as I can remember. And all staff were super cool and kind, ESPECIALLY the woman at the front desk on my checkin.
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酒店回复: Thank you for sharing such a wonderful review! We’re thrilled to hear you had one of the best nights of sleep and loved our pillows; a great night’s rest is what it’s all about. It’s also fantastic to know our front desk team, especially the associate who checked you in, helped make your stay so memorable. We truly appreciate your kind words and look forward to welcoming you back to Sheraton Columbia Downtown Hotel soon!Soli BratanatawiraGeneral ManagerSheraton Columbia Downtown
5.0分
其他
I will be coming back to the Sheraton for sure great hotel amazing service and staff rooftop bar is really great as well.
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酒店回复: Thank you for your feedback, we look forward to seeing you once again!
5.0分
其他
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Louis at the front desk is PHENOMENAL. He was extraordinarily helpful. It's.obvious that he really enjoys his job and that he actually enjoys taking care of guests.
We also had a wonderful experience at the rooftop bar. The view is gorgeous!!
Walking to the Township Auditorium was super easy. That was so much more convenient than trying to Uber.
Overall an incredible stay!
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酒店回复: Thank you for your positive feedback! Thank you for recognizing one of our valuble front desk agents Louis! We are happy to hear that you had a great experience here with us at the Sheraton. We hope to see you once again in the near future.
4.0分
情侣出游
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Lots of good dining options nearby. Parking is valet, but on weekends there’s a free public lot across the street. Room was a bit small, but it was clean and the bed was comfortable. Missed some things that I feel should be standard, like USB ports for charging devices.
酒店回复: Thank you for your feedback, hope to see you again!
2.0分
其他
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I specifically asked for a room with a tub at check in and was given one that didnt. Rather than meeting me at new room, I was told to come to lobby to get key. I was told there was breakfast in the vault in the morning, restaurant was closed. Room was outside of housekeeping area with banging and conversation late at night and early in the morning. Every floor outside of rooms was atomically hot - unsure if there was a heating issue, but wow. Room service was prompt and good, however there was no menu in the room or on the tv. The menu brought to me was so poorly photocopied I could only read the top 2/3 of the menu. A friend tried to send me a bottle of champagne friday night. The desk told her my room number (security??) so she could call the restaurant. Restaurant put her on old 30 mins the first call, 20 the second before she ultimately gave up. Not impressed with this hotel whatsoever.
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酒店回复: Thank you for sharing your feedback. We apologize for the inconvenience and frustration during your stay. We will address your experience with our leadership team. Once again thank you for sharing your feedback.
3.0分
商务出差
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This hotel is overpriced, from check in the hotel staff seemed bothered, took them about 15 mins to complete my check in. The hotel was almost emptied yet the lobby bathrooms were out of toilet paper and dirty. My room had a weird smell. Breakfast was decent but again the staff seem annoyed by peoples presence. Just go somewhere else.
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酒店回复: Thank you for sharing your feedback with us. This is not the expereince that we wanted you to have here with us at the Sheraton. We sincerely apologize for not meeting your expectations. We strive to offer all of our guest a great experience and would love for you to give us another chance host you again in the near future.We hope to see you once again.Sincerely,Nesheba Adams
3.0分
家庭亲子
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Shower was never cleaned as the soap dispenser was empty and there was a travel toothpaste on the shower shelf. Phone didn't work to call down for service. Club room was never stocked with coffee cups. Very noisy at night due to location of busy intersection but otherwise staff was friendly and location was convenient to shops and restaurants
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酒店回复: Thank you for taking the time to share your experience. It’s disappointing to hear about the housekeeping and maintenance oversights you encountered, as the soap dispenser, shower condition, and phone issue should have been addressed prior to your arrival. The missing coffee cups in the club room will also be reviewed with our internal team to ensure consistency. While it’s great to know you found our team friendly and appreciated the convenient location near local dining and shops, we regret that outside noise and service details detracted from what should have been a smooth and relaxing stay. It would be our pleasure to welcome you back anytime for a seamless stay worthy of a perfect rating.Soli BratanatawiraGeneral ManagerSheraton Columbia Downtown
淋浴器很难操作。房间里没有普通咖啡。入住时，为杂费支付了200美元押金……今天我收到了一张119.25美元的扣款账单，而不是退还200美元。我入住前已经通过Trip.com全额支付了预订费用。整个入住期间，前台工作人员都非常粗鲁。最糟糕的是，整个入住期间我都没有无线网络！晚上我不得不在房间里使用手机流量……前台从未解决，也似乎不关心我没有无线网络的问题，他们也没有提供解决方案或赔偿。我们为了凑齐200美元信用卡用于“授权”杂费，在酒店前台坐了3个多小时。这对我生日来说，甚至任何时候都不是最好的体验！我现在正在给酒店打电话，询问我的200美元押金未退还，以及我们只住了从晚上10:30到第二天凌晨12:15的房间却被重复收费的问题！
最糟糕的经历！我通过*******预订，而且预订也已确认，结果到了喜来登酒店才发现房间满了……他们把我安排到一家将近30分钟车程外的酒店！！毫无同情心，连出租车费都没付，就说了声抱歉就把我赶了出去……这绝对是我旅行生涯中最糟糕的经历。我的其他朋友也订了同一家酒店，因为我们都是来参加一个活动的。真是太令人失望了。无论是*******还是喜来登，都没有联系我告诉我房间满了，也不知道这到底是什么意思！！！
Everything was great, the shower could’ve been a little cleaner, but in general, it was a great hotel and very convenient to a lot of places in the area
Best nights sleep - on best pillows - in as long as I can remember. And all staff were super cool and kind, ESPECIALLY the woman at the front desk on my checkin.
I will be coming back to the Sheraton for sure great hotel amazing service and staff rooftop bar is really great as well.
Louis at the front desk is PHENOMENAL. He was extraordinarily helpful. It's.obvious that he really enjoys his job and that he actually enjoys taking care of guests.
We also had a wonderful experience at the rooftop bar. The view is gorgeous!!
Walking to the Township Auditorium was super easy. That was so much more convenient than trying to Uber.
Overall an incredible stay!
Lots of good dining options nearby. Parking is valet, but on weekends there’s a free public lot across the street. Room was a bit small, but it was clean and the bed was comfortable. Missed some things that I feel should be standard, like USB ports for charging devices.
I specifically asked for a room with a tub at check in and was given one that didnt. Rather than meeting me at new room, I was told to come to lobby to get key. I was told there was breakfast in the vault in the morning, restaurant was closed. Room was outside of housekeeping area with banging and conversation late at night and early in the morning. Every floor outside of rooms was atomically hot - unsure if there was a heating issue, but wow. Room service was prompt and good, however there was no menu in the room or on the tv. The menu brought to me was so poorly photocopied I could only read the top 2/3 of the menu. A friend tried to send me a bottle of champagne friday night. The desk told her my room number (security??) so she could call the restaurant. Restaurant put her on old 30 mins the first call, 20 the second before she ultimately gave up. Not impressed with this hotel whatsoever.
This hotel is overpriced, from check in the hotel staff seemed bothered, took them about 15 mins to complete my check in. The hotel was almost emptied yet the lobby bathrooms were out of toilet paper and dirty. My room had a weird smell. Breakfast was decent but again the staff seem annoyed by peoples presence. Just go somewhere else.
Shower was never cleaned as the soap dispenser was empty and there was a travel toothpaste on the shower shelf. Phone didn't work to call down for service. Club room was never stocked with coffee cups. Very noisy at night due to location of busy intersection but otherwise staff was friendly and location was convenient to shops and restaurants