酒店回复: Thank you for your feedback. Please feel free to contact me directly to resolve your issue.
3.0分
其他
原文
翻译提供方：Google
床很好，但部分服务很差。
酒店回复: Thank you for your feedback.Mgmt
3.0分
其他
原文
翻译提供方：Google
正确，但仅此而已
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酒店回复: Thank you for your feedback. We use our guest feedback for coaching our employees, as well as to improve the property.Mgmt
5.0分
其他
原文
翻译提供方：Google
伟大的
酒店回复: Thank you for your feedback.
2.0分
其他
The room was bad maintenance missed toilet paper holder, missed towels holder the ceiling cracked up and the carpet was extremely dirty
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酒店回复: I have shared your feedback with our maintenance staff & our head housekeeper. They have addressed the issues you expressed with your room. I apologize for any inconvience this has caused during your stay. I hope you will allow us another opportunity in the future.
5.0分
家庭亲子
The staff were extremely helpful. They need to keep up with the competition out there with fixing things, but all and all. I would recommend this.
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酒店回复: Thank you for the amazing feedback. We are currently working with ownership for property improvements. More is to come forComfort Suites NE Columbia, Sc.
3.0分
家庭亲子
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Shelly at the front desk was amazing! Quite and good location for our needs.
The room okay. The shower was not clean, had a used bar of soap in it when we checked in. And the website says breakfast is until 10 on weekends but when we went for breakfast at 9:30 we were told it was done by the staff?
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酒店回复: I am pleased to hear that our front desk staff provided great service. We pride ourselves on excellent customer service here. I will tak a look at our hotel Partners website to make sure they are providing acciurate information.
2.0分
其他
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No TV stations for local shows, musty room smell, elevated broken for two days, used condoms in parking spaces, housekeeping virtually nonexistent antiquated amenities for the most part.
Most of the staff was friendly but probably one of the worst hotels I’ve stayed in but with short notice to book I had limited choice due to busy weekend for college football. Had to replace keys due to inconsistent working at least 10 times to include multiple times per day.
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酒店回复: I apologize for any inconvience this may have caused during your stay.Our guest feedback is the way our property makes changes. We listen to the voice of our guest. Please rest assured your feedback will be used for coaching, and property improvements.
1.0分
其他
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This was undoubtedly the worst hotel experience my entire family has ever had. Let’s start off with saying the hotel was unorganized, pictures are misleading and do not reflect how the rooms actually look, there was mold and mildew in the first room we were assigned to, and elevators were out for our entire stay while we were on the 4th floor. There was even an issue with pluming and the maintenance person handled the plunger to my dad so we THE GUEST can handle the problem.
However the cherry on top was the total unprofessional and irrationally behavior of a front desk person by the name of Kenneth. Apparently there was a mishap with the room numbers, after us being in the new room for 2 nights Kenneth was under the impression that we were not authorized guests (mind you the reservation was paid in full before booking) and tried to use to master key to “force us out” accusing me my parents and 2 kids of being in the wrong room, using profanity and abusive language. This all occurred at 3-5 am. Never once did he identify himself, never once did he APOLOGIZE, never once did he act professionally or appropriately. It was a complete misuse of power. The cops ended up being called. Because I was no longer going to be dealing with an abusive man. Obviously once he looked like a fool and identified we were paying customers he still did not apologize. Luckily we were leaving that day but we weren’t able to rest. DO NOT EVER stay here.
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酒店回复: We apologize for any ionconvience. After speaking with you we can understand your frustration. Unfortunately we have new people that are in training, and an error was made. We also ask that guest are courteous, and respectful to our staff. We hold our staff to a high level of customer service, even when a guest is being condesending, and combative.We have coached our front desk staff again to hold a level of proffesionalism when dealing with circumstances like this one, as well as Choice training when a guest is not cooperative. Per our conversation I hope that I was able to appease you with our resolution. We do appreciate your feedback.Thank you
4.0分
家庭亲子
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They were having building maintenance problems but the place was clean and comfortable and the staff was extremely friendly and helpful. I would definately stay again.
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酒店回复: Thank you for your klind feedback. We work very hard here at the property to ensure that our guests have a great experience here. Thank you for being understanding during the maintenance issues we had. The elevator is now up and running, and all well.
他们从未回应我的请求，并向我收取服务差和房间脏乱的费用。
床很好，但部分服务很差。
正确，但仅此而已
伟大的
The room was bad maintenance missed toilet paper holder, missed towels holder the ceiling cracked up and the carpet was extremely dirty
The staff were extremely helpful. They need to keep up with the competition out there with fixing things, but all and all. I would recommend this.
Shelly at the front desk was amazing! Quite and good location for our needs.
The room okay. The shower was not clean, had a used bar of soap in it when we checked in. And the website says breakfast is until 10 on weekends but when we went for breakfast at 9:30 we were told it was done by the staff?
No TV stations for local shows, musty room smell, elevated broken for two days, used condoms in parking spaces, housekeeping virtually nonexistent antiquated amenities for the most part.
Most of the staff was friendly but probably one of the worst hotels I’ve stayed in but with short notice to book I had limited choice due to busy weekend for college football. Had to replace keys due to inconsistent working at least 10 times to include multiple times per day.
This was undoubtedly the worst hotel experience my entire family has ever had. Let’s start off with saying the hotel was unorganized, pictures are misleading and do not reflect how the rooms actually look, there was mold and mildew in the first room we were assigned to, and elevators were out for our entire stay while we were on the 4th floor. There was even an issue with pluming and the maintenance person handled the plunger to my dad so we THE GUEST can handle the problem.
However the cherry on top was the total unprofessional and irrationally behavior of a front desk person by the name of Kenneth. Apparently there was a mishap with the room numbers, after us being in the new room for 2 nights Kenneth was under the impression that we were not authorized guests (mind you the reservation was paid in full before booking) and tried to use to master key to “force us out” accusing me my parents and 2 kids of being in the wrong room, using profanity and abusive language. This all occurred at 3-5 am. Never once did he identify himself, never once did he APOLOGIZE, never once did he act professionally or appropriately. It was a complete misuse of power. The cops ended up being called. Because I was no longer going to be dealing with an abusive man. Obviously once he looked like a fool and identified we were paying customers he still did not apologize. Luckily we were leaving that day but we weren’t able to rest. DO NOT EVER stay here.
They were having building maintenance problems but the place was clean and comfortable and the staff was extremely friendly and helpful. I would definately stay again.