酒店回复: Thank you for your feedback. We use our guest feedback for coaching our employees, as well as to improve the property.Mgmt
5.0分
其他
原文
翻译提供方：Google
伟大的
酒店回复: Thank you for your feedback.
4.0分
其他
the room was clean, however, i had to re-key the key every day. also, a towel rack would be good to hang up towels on.
酒店回复: Thank you for your feedback.
4.0分
情侣出游
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Stayed here overnight after a football game. Front desk personnel were pleasant. The room was rather worn but had what we needed. Bed was comfortable. Would stay here again for a reasonably priced room.
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酒店回复: Thank you for your honest feedback. We appreciate your feedback. We are working diligently at the property to ensure each guest has a comfortable stay.
1.0分
家庭亲子
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The lobby reeked of **** with one desk person to check in with limited speaking. When we got to our room, the pull out mattress was covered in crumbs, dirt/mulch, and had urine and blood stains covering it. I asked for a replacement mattress and he said he didn't have any and asked if we could just double up on sheets to cover it. We then asked for a new room that he provided. The new pullout mattress had what looked like rust stains, so we decided to just settle and double up on the bedsheets so we could go to sleep. We were then kept up until around 2:00am by loud neighboring rooms with screaming and kids playing, running up and down the hallway all night. We tried to call the front desk and the phone in the room did not work. When we called from our cell phones, no one answered. We were in bed and our kids asleep so couldn't leave the room to request the hotel to intervene. There was mildew in the shower and when it started raining outside, it sounded like a waterfall in our room because of the way the water was hitting the air conditioning unit. We will not be staying at this location ever again.
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酒店回复: Thank you for your feedback. We have shared this information with our housekeeping staff. Please rest assured all items were replaced, and maintenance has repaired the room. We apologize for any inconvience this may have caused. Your feedback is very valuable to us.Mgmt
5.0分
其他
Everyone was friendly. The room was clean. The only issue was the ice machines were broken on all the floors.
酒店回复: Thank you so much for your honest feedback.
2.0分
其他
Staff at check-in was professional and courteous. I did not like waking up to a mostly dead roach in my bathroom four hours after check-in. I had to leave.
酒店回复: Thank you for feedback.
1.0分
其他
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Found poop in the hotel bed under sheets. Staff got us another room but never offered a comp or discount. If i thought I could find another acceptable hotel for a big event would have demanded a refund.
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酒店回复: Thank you for your feedback. We have shared your feedback with housekeeping, and our back house team. We apologize for crumbs being left in the room. I appreciate the opportunity for allowing us to move your room, where you stayed for the remaining 2days of your reservation with know issues. we strive on upholding Choice Room to be Clean Standards. this feedback will be used for coaching, and training.
1.0分
家庭亲子
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Someone tried to get in our room at 1:00am it was just me and my 3 kids we checked out by 3am it was not safe if your traveling with kids and someone was definitely watching us
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酒店回复: Thank you for this feedback. We have sevarl cameras on property to ensure each guest safety. We will use your feedback for the future. We apologize for any inconviense this may have caused.Thank you,Mgmt
床很好，但部分服务很差。
正确，但仅此而已
伟大的
the room was clean, however, i had to re-key the key every day. also, a towel rack would be good to hang up towels on.
Stayed here overnight after a football game. Front desk personnel were pleasant. The room was rather worn but had what we needed. Bed was comfortable. Would stay here again for a reasonably priced room.
The lobby reeked of **** with one desk person to check in with limited speaking. When we got to our room, the pull out mattress was covered in crumbs, dirt/mulch, and had urine and blood stains covering it. I asked for a replacement mattress and he said he didn't have any and asked if we could just double up on sheets to cover it. We then asked for a new room that he provided. The new pullout mattress had what looked like rust stains, so we decided to just settle and double up on the bedsheets so we could go to sleep. We were then kept up until around 2:00am by loud neighboring rooms with screaming and kids playing, running up and down the hallway all night. We tried to call the front desk and the phone in the room did not work. When we called from our cell phones, no one answered. We were in bed and our kids asleep so couldn't leave the room to request the hotel to intervene. There was mildew in the shower and when it started raining outside, it sounded like a waterfall in our room because of the way the water was hitting the air conditioning unit. We will not be staying at this location ever again.
Everyone was friendly. The room was clean. The only issue was the ice machines were broken on all the floors.
Staff at check-in was professional and courteous. I did not like waking up to a mostly dead roach in my bathroom four hours after check-in. I had to leave.
Found poop in the hotel bed under sheets. Staff got us another room but never offered a comp or discount. If i thought I could find another acceptable hotel for a big event would have demanded a refund.
Someone tried to get in our room at 1:00am it was just me and my 3 kids we checked out by 3am it was not safe if your traveling with kids and someone was definitely watching us