酒店回复: Please accept our sincerest apologies for the unsatisfactory experience you had during your time with us, Anne. We are disappointed to learn that we fell short on multiple levels. Your feedback is invaluable to us as we continue to strive for excellence. We hope you will provide us with another opportunity to welcome you back and make up for this stay.
1.0分
其他
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Of the five days we stayed there, only once they made the room, even if I asked at front desk every day to do it. We came back and the room wasn’t made and they didn’t even apologized.
The pillows are awful full of hard balls.
There was no hair conditioner in the shower, and they only put hand soap once, they’re supposed to check everything.
The room has a great size but with no good service it’s not enough. We deserved a compensation for the bad service, but as I said not even an apology.
3.0分
其他
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This was a very strange hotel experience. The staff almost completely ignored me from the moment I got out of the taxi when the valet didn't even look up from his phone to greet me. The staff was often sitting/standing together chatting and never greeted me (or anyone). I love a historic property and wanted to like this place. I won't be back.
3.0分
其他
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I had a wonderful stay but the price of the room and especially the parking fee of 50 dollars a day (plus tips for the valet) were way too high, I had no idea the parking was the price it was. It was not clear on the reservation and there were so many added fees iit almost doubled the cost. There are other comparable hotels not nearly that expensive. It’s a lovely old hotel but I won’t be staying there again.
3.0分
情侣出游
Housekeeping was poor. Overall it seemed the property was somewhat understaffed. Little things all around the property were not well maintained and managed.
2.0分
其他
Not so great
It was so noisy from the loud ice machine, rowdy guests, sports bar outside our window and street racing. We could barely sleep
5.0分
情侣出游
It was a very good stay. The pool and bar area are outstanding. Bathrooms a bit dated but overall excellent hotel. I would be back.
我订了两次客房送餐服务。第一次订餐 5 小时后才送来，而且订餐时间是晚上 10 点，他们凌晨 3 点就把我们叫醒了。第二次订餐花了 2 个小时。酒店人手不足。我还留下了一些出生公告，说只要我提供预付标签，他们就会邮寄给我，通过 UPS 寄送需要花费 211.00 美元。
我给他们回了电话，他们没有提供任何解决方案，说这是规定。所以我告诉他们，我的规定是不再住在那里！他们即将开始大规模翻修，这将造成比现在更多的混乱！该地区还有很多其他更好的酒店。这是我最后一次住这里了！！！！！
前台几乎帮不上什么忙。送了食物，也没人给我打电话。前台看起来好像睡着了。总体来说，客户服务简直就是个笑话。我叫的客房服务也很糟糕。最后我房间里的热水坏了。我不明白这家酒店的吸引力和评级。我没有得到我付钱所得到的服务。不会再来这家酒店了。
可以步行到我们儿子的公寓！很棒的服務！
房间很破旧。必须请求清洁工过来帮忙清理垃圾并提供新毛巾等。
Of the five days we stayed there, only once they made the room, even if I asked at front desk every day to do it. We came back and the room wasn’t made and they didn’t even apologized.
The pillows are awful full of hard balls.
There was no hair conditioner in the shower, and they only put hand soap once, they’re supposed to check everything.
The room has a great size but with no good service it’s not enough. We deserved a compensation for the bad service, but as I said not even an apology.
This was a very strange hotel experience. The staff almost completely ignored me from the moment I got out of the taxi when the valet didn't even look up from his phone to greet me. The staff was often sitting/standing together chatting and never greeted me (or anyone). I love a historic property and wanted to like this place. I won't be back.
I had a wonderful stay but the price of the room and especially the parking fee of 50 dollars a day (plus tips for the valet) were way too high, I had no idea the parking was the price it was. It was not clear on the reservation and there were so many added fees iit almost doubled the cost. There are other comparable hotels not nearly that expensive. It’s a lovely old hotel but I won’t be staying there again.
Housekeeping was poor. Overall it seemed the property was somewhat understaffed. Little things all around the property were not well maintained and managed.
Not so great
It was so noisy from the loud ice machine, rowdy guests, sports bar outside our window and street racing. We could barely sleep
It was a very good stay. The pool and bar area are outstanding. Bathrooms a bit dated but overall excellent hotel. I would be back.