酒店回复: Thank you for your thoughtful feedback. We are honored that you chose to stay with us after many years of knowing the hotel, and we are delighted to hear that your experience met expectations. It is wonderful to know you found the room clean, the staff excellent, and enjoyed both the lobby and our on-site restaurant, Jimmy V's. We hope to have the pleasure of welcoming you back again soon.
酒店回复: Thank you for taking the time to provide such detailed feedback, Andrew. We are pleased to hear that our location, staff, and amenities like Jimmy V’s and the in-room comforts contributed positively to your stay. We also appreciate your understanding regarding the maintenance issues you encountered and sincerely apologize for the inconvenience. Your comments have been shared with our engineering and housekeeping teams to address these concerns promptly. We value your input and hope to have the opportunity to welcome you back for an even better experience in the future.
5.0分
朋友出游
原文
翻译提供方：Google
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我已经入住喜来登酒店五年了，感觉越来越好了。没错，它可能是一栋老建筑，存在一些“老建筑问题”，但它依然屹立不倒。酒店设有付费停车场，按小时和天计费。前台工作人员总是热情友好，乐于助人。Jamal 酒店是这里最好的酒店之一。房间里可能没有迷你冰箱或微波炉来加热你在 Jimmy V's 吃剩的饭菜，但我明白，如此美味的食物很少会装在外卖盒里。床铺舒适得像睡在云端，酒店有充足的插座和充电接口，可以满足你所有的充电器需求。淋浴水压很棒，对我来说简直完美。喜来登酒店很棒，历史悠久，而且靠近各种日常活动场所。
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酒店回复: Thank you for your continued loyalty and for sharing such thoughtful feedback. We are glad to hear that, despite the building’s age, you continue to enjoy your stays with us. We will be sure to pass your kind words on to the team. It is great to know you appreciate the comfortable beds, shower pressure, and our convenient location. We look forward to welcoming you back for many more stays to come.
酒店回复: Thank you for taking the time to share your feedback, Ryan. We are glad to hear that our staff made a positive impression with their courteous and helpful service. We will look into the elevator doors to ensure safety and comfort for our guests. It is wonderful to know that you found our location convenient and enjoyed the nearby attractions. We hope to welcome you back for another great stay in the future.
3.0分
其他
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翻译提供方：Google
对于需要更好维护的酒店来说，价格太贵了。
每次上厕所，我都必须打开水箱盖来拉直链条，否则下次冲水时会漏水。浴室天花板上有水渍，床头板也很脏。
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酒店回复: Thank you for your feedback, Jana. We sincerely apologize for the maintenance and cleanliness issues you experienced during your stay. This is not the standard we aim to uphold, and your comments have been shared with our housekeeping and engineering teams for immediate attention. We appreciate you bringing these concerns to our attention and hope to have the opportunity to welcome you back for a much improved experience in the future.
酒店回复: Thank you for your review, Andrew. We are glad you found our location convenient for exploring downtown Raleigh and appreciated the quick check-in process. However, we are sorry to hear about the incorrect parking information and the lack of communication during your arrival. Clear and helpful service is important to us, and we will be addressing this with our team. We also appreciate your feedback about the condition of the hotel and will take it into account as we continue to improve. We hope to have the opportunity to provide you with a better experience in the future.
从前台团队到客房服务，我的体验都很棒。没有任何可以抱怨的。
客房服务打扫不彻底，酒店前台也比较傲慢，业务不熟练。离境之后却莫名其妙出现二次扣款。打电话给客服，客服态度不好。
超棒的客户服务！像Jamel这样的员工让人感到宾至如归，他真的非常乐于助人。他非常友好，我们遇到的所有问题都迎刃而解。酒店当时住满了，但他还是确保我和我的孩子们（已经成年）的房间紧挨着。这真的帮了大忙，因为我们是从不同的城市过来的。我们在罗利度过了一次美妙的旅程。
非常干净，入住手续也很方便。
我在罗利地区住了20多年，但一直没找到住这家酒店的理由。虽然它算得上是市中心最古老的酒店之一，甚至可以说是最古老的酒店之一，但我一直对它保持着新鲜感。我以前也住过这家酒店，但通常是为了参加活动之类的，但从未入住过。酒店非常好。员工非常优秀。房间非常干净。酒店大堂很棒，餐厅也很不错。很享受。
我在这里度过了一个周末，参加在这家酒店举行的会议。地理位置非常便利。酒店也位于罗利市中心，因此靠近许多餐饮和娱乐场所。工作人员非常友好。酒店内的Jimmy V’s餐厅提供精致的菜肴和齐全的酒吧。房间和设施都令人满意。床单干净，枕头蓬松，毛巾柔软。没有虫子，空调保持着舒适的温度和湿度，房间里的咖啡机煮出的咖啡也很不错。可惜的是，这个地方有点破旧，需要翻新：我房间里的水槽滴水，马桶不停地流水，淋浴排水很慢，一个灯泡烧坏了，电视也坏了。作为一个除了休息外很少在房间里停留的单身旅行者，这些缺点都没有影响我的入住体验，我都设法克服了。如果你期望的是一家五星级酒店，这家酒店可能达不到你的期望，但它仍然令人满意。
我已经入住喜来登酒店五年了，感觉越来越好了。没错，它可能是一栋老建筑，存在一些“老建筑问题”，但它依然屹立不倒。酒店设有付费停车场，按小时和天计费。前台工作人员总是热情友好，乐于助人。Jamal 酒店是这里最好的酒店之一。房间里可能没有迷你冰箱或微波炉来加热你在 Jimmy V's 吃剩的饭菜，但我明白，如此美味的食物很少会装在外卖盒里。床铺舒适得像睡在云端，酒店有充足的插座和充电接口，可以满足你所有的充电器需求。淋浴水压很棒，对我来说简直完美。喜来登酒店很棒，历史悠久，而且靠近各种日常活动场所。
酒店略显陈旧，而且状况也看得出来，但工作人员弥补了所有不足。每个人都彬彬有礼，乐于助人。电梯门有时很危险，但我们还是安然无恙。去会议中心和红帽露天剧场非常方便……附近有很多不错的选择
对于需要更好维护的酒店来说，价格太贵了。
每次上厕所，我都必须打开水箱盖来拉直链条，否则下次冲水时会漏水。浴室天花板上有水渍，床头板也很脏。
位于市中心，交通便利，酒店很普通。停车信息有误（说是15美元/天，可自由进出，但实际上是24美元/天，不可自由进出）。入住手续很快，但工作人员什么都没告诉我（比如我们的房间在哪里，停车在哪里，也没问我有什么问题）。酒店本身步行到市中心很方便，其他方面都还好（感觉有点破旧）。