酒店回复: Hi Dominick,Thank you for taking the time to share your experience. We appreciate your honest feedback regarding the digital check-in process. While our goal is to provide fast and efficient service, we understand that some guests may prefer a more personal touch, and we’ll take your comments into consideration.We also apologize for the door issue in your initial room. We’re glad our team responded promptly and was able to relocate you to a new room. Your safety and comfort are our top priorities, and we appreciate your understanding.We hope to welcome you again in the future under better circumstances.

酒店回复: Hi Eddy,Thank you for sharing your feedback with us. We're glad to hear you found the hotel decent for a short stay. However, we're sorry to learn that your experience felt impersonal and that the breakfast did not meet your expectations.We strive to offer a warm and welcoming atmosphere, even with our more contactless service approach. That said, your feedback is important and will help us improve both the level of interaction and the overall guest experience.We appreciate your visit and hope to have the opportunity to better serve you in the future.

酒店回复: Hello hiro,We are delighted that you found our high-grade accommodations to be excellent, especially at this price point. We are pleased to hear that the check-in and check-out process using the monitor was convenient for you. Providing exceptional service is our priority, and we are glad to hear our male staff member assisted you kindly and patiently, despite the language barrier. Thank you for choosing our hotel.

酒店回复: Hello Yuliet,Agradecemos que hayas compartido tu experiencia con nosotros. Nos alegra saber que tu estancia fue agradable, aunque haya sido breve. Esperamos que en una futura visita puedas disfrutar de más servicios y comodidades que ofrecemos. Tu satisfacción es importante para nosotros y estamos siempre buscando formas de mejorar. ¡Te esperamos de nuevo!

酒店回复: Hello Ronny,Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Sauberkeit des Pools und der Check-in-Prozess nicht Ihren Erwartungen entsprochen haben. Ihr Kommentar ist wichtig für uns, und wir werden ihn an die zuständigen Abteilungen weiterleiten, um zukünftige Verbesserungen zu fördern. Wir hoffen, dass Sie bei Ihrem nächsten Aufenthalt eine angenehmere Erfahrung machen können.

酒店回复: Hi Orlando,Thank you for your feedback and for rating us an 8 despite the poor internet experience. We sincerely apologize for the connectivity issues during your stay. We are currently working with our service provider to improve both the speed and reliability of our internet. We hope to welcome you back soon and provide you with a better experience.

酒店回复: Hello Adnel, Nos alegra mucho saber que disfrutaste de tu estancia. Siempre nos esforzamos por brindar una experiencia memorable a nuestros huéspedes. Agradecemos tus comentarios y esperemos tener el placer de recibirte nuevamente en el futuro para otro momento encantador.

酒店回复: Hello Naivy, Nos alegra saber que tu experiencia fue positiva. Agradecemos que tomes el tiempo para compartir tu opinión. Si tienes algún comentario específico que desees discutir o sugerencias para mejorar, no dudes en ponerte en contacto con la dirección del hotel para una atención más directa. Esperamos poder recibirte nuevamente en el futuro.