the room was a normal room but refrigerator didnt work. and the heat was a little irratic.. it was clean and comfortable not to bad
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酒店回复: Dear Jesse,Thank you for taking the time to share your experience with us. I’m glad to hear that you found your room clean and comfortable, but I’m truly sorry for the inconvenience caused by the refrigerator and the inconsistent heating. That’s certainly not the level of comfort we aim to provide.Our maintenance team will be checking both issues right away to ensure they are fully resolved. If anything ever falls short during your stay, please don’t hesitate to let us know—we’re always happy to assist or provide alternative solutions.We appreciate your feedback and hope to have the opportunity to welcome you back for a smoother, more enjoyable stay.Warm regards,Donna CraigGeneral Manager
2.0分
其他
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Internet did not work. Neither did phone in our room. And the TV only had 12 of the 40 stations functioning. OH, and the heater needed to be set very high to have enough warmth in the room.
Really odd since we have stayed at Comfort Inns around the country many times and have always had a good experience.
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酒店回复: Dear Howard,Thank you for sharing your experience. I sincerely apologize for the issues with the internet, phone, TV, and heating in your room. This is certainly not the standard we aim to provide, and I understand how frustrating it must have been, especially given your positive experiences at other Comfort Inns.Please know that we are addressing these maintenance concerns to ensure they do not affect future guests. We appreciate your feedback and hope to have the opportunity to provide you with the seamless and comfortable stay you expect on your next visit.Sincerely,Donna CraigGeneral ManagerComfort Inn & Suites
3.0分
其他
The room was fine, itwas people in the room next door that had their Tv blasting and kept my boyfriend awake. 😐
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酒店回复: Dear Henry,Thank you for taking the time to share your feedback. While I’m glad to hear that you found your room comfortable, I’m truly sorry that excessive noise from a neighboring room disrupted your stay. That’s not the restful experience we aim to provide.Our team is always available to address noise concerns at any hour, and we would have been happy to intervene or explore alternative solutions to ensure a peaceful night’s rest. Please don’t hesitate to reach out during your stay so we can assist right away.We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a much more relaxing visit.Warm regards,Donna CraigGeneral Manager
4.0分
其他
Room size good, clean overall
Sheets were so wrinkly really had to take a good look before getting in. Nice little breakfast
Quiet for sleeping
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酒店回复: Dear Irene,Thank you for sharing your feedback and for choosing to stay with us. I’m pleased to hear that you enjoyed the spacious, clean room, our quiet environment, and the breakfast offerings.However, I’m sorry that the condition of the sheets gave you pause. This is not the standard we aim to uphold, and I will be reviewing this with our housekeeping team to ensure linens are presented with the level of care our guests expect.We appreciate your comments—they help us improve—and we hope to have the pleasure of welcoming you back for an even better stay.Warm regards,Donna CraigGeneral Manager
4.0分
其他
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We stayed for a brief overnight on a road trip. Lobby and common spaces have been redone and very nice. Rooms are definitely in need of updates but were clean and comfortable. Great staff and the included breakfast was just fine. Perfect for what we needed!
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酒店回复: Dear Sarah,Thank you for taking the time to share your experience! We’re delighted to hear that our renovated lobby and common areas made a positive impression and that you found your room clean and comfortable. It’s wonderful to know our staff and breakfast contributed to a pleasant stay. We appreciate your honest feedback regarding the rooms and will keep it in mind as we plan future updates. We hope to welcome you back on your next road trip!Warm regards,Donna CraigGeneral Manager
5.0分
其他
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Hotel and room was very clean staff was wonderful, my mom forgot her wallet under her pillow with $300 in it and it shipped and arrived back to her with ALL her money in it,very honest and caring staff 😀
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酒店回复: Dear Melissa,Thank you for sharing your wonderful experience! We’re thrilled to hear that you found our hotel and rooms very clean and that our staff made such a positive impression.We’re especially glad that your mother’s wallet and money were returned safely — honesty and care are values we take very seriously, and it’s heartening to know our team upheld them.We truly appreciate your kind words and hope to welcome you and your family back for another great stay soon!Warm regards,Donna CraigGeneral Manager
3.0分
其他
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The staff were nice, but the room is gross. There are pee and poo stains from animals. The furniture has seen better days. Also, Comfort Inn changed their 25 dollar pet fee to a 100 dollar deposit that won't hit my account for a couple days. I have pictures of the room, because I really want my deposit back, but the room smells and the only clean looking part is the bathroom and beds.
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酒店回复: Dear Amanda,Thank you for taking the time to share your feedback. I sincerely apologize for the condition of your room and for any frustration caused by the $100 deposit. What you describe regarding the cleanliness and maintenance of your room is unacceptable, and I understand how upsetting this must have been.Please know that we take these matters very seriously. I encourage you to contact our front desk or management team directly with the photos you mentioned so we can review the situation thoroughly and address the deposit promptly. We will also be reviewing housekeeping and maintenance procedures to ensure our rooms meet the high standards our guests expect.I am glad to hear that our staff were friendly, but I regret that the other aspects of your stay did not meet your expectations. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to provide you with a more comfortable experience in the future.Sincerely,Donna CraigGeneral Manager
3.0分
其他
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The receptionist were kind and hospitable. When it comes to the condition of the room, it had a strong smell of humidity, the beds lacked comfort and sophistication, and the fridge wouldn’t shut up with its annoying steady hum of disparity and dread. The breakfast also kinda ******. They had a cat though.
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酒店回复: Orinoquia, my staff and I apologize for failing to exceed your expectations. Our management company plans to renovate and refresh the rooms in the very near future. We hope for another opportunity to better serve you.
3.0分
商务出差
Everything is adequate. Suggest requesting room away from the road side of the property due to traffic noise.
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酒店回复: We appreciate you taking the time to review your recent stay, Michael. Please know that we also offer ear plugs and white noise machines for your convenience. We hope for another opportunity to properly host you in the future.
5.0分
家庭亲子
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The front desk clerk was extremely nice. We were there for a funeral so had a bunch of people there friday and saturday and she was excellent at accomidating our needs.
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酒店回复: My staff and I thank you for the kind words and positive review, Emily! We look forward to seeing you again!
the room was a normal room but refrigerator didnt work. and the heat was a little irratic.. it was clean and comfortable not to bad
Internet did not work. Neither did phone in our room. And the TV only had 12 of the 40 stations functioning. OH, and the heater needed to be set very high to have enough warmth in the room.
Really odd since we have stayed at Comfort Inns around the country many times and have always had a good experience.
The room was fine, itwas people in the room next door that had their Tv blasting and kept my boyfriend awake. 😐
Room size good, clean overall
Sheets were so wrinkly really had to take a good look before getting in. Nice little breakfast
Quiet for sleeping
We stayed for a brief overnight on a road trip. Lobby and common spaces have been redone and very nice. Rooms are definitely in need of updates but were clean and comfortable. Great staff and the included breakfast was just fine. Perfect for what we needed!
Hotel and room was very clean staff was wonderful, my mom forgot her wallet under her pillow with $300 in it and it shipped and arrived back to her with ALL her money in it,very honest and caring staff 😀
The staff were nice, but the room is gross. There are pee and poo stains from animals. The furniture has seen better days. Also, Comfort Inn changed their 25 dollar pet fee to a 100 dollar deposit that won't hit my account for a couple days. I have pictures of the room, because I really want my deposit back, but the room smells and the only clean looking part is the bathroom and beds.
The receptionist were kind and hospitable. When it comes to the condition of the room, it had a strong smell of humidity, the beds lacked comfort and sophistication, and the fridge wouldn’t shut up with its annoying steady hum of disparity and dread. The breakfast also kinda ******. They had a cat though.
Everything is adequate. Suggest requesting room away from the road side of the property due to traffic noise.
The front desk clerk was extremely nice. We were there for a funeral so had a bunch of people there friday and saturday and she was excellent at accomidating our needs.