Room was pretty run down. There was a blood stain near the sink and a giant stink bug on the curtains. I’m also concerned that I might have been exposed to bed bugs. It’s extremely noisy as well with the highway right behind it and very thin walls. Breakfast at least was adequate
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酒店回复: Hayley, please accept our sincerest apologies for not providing you with an exceptional stay! Please know that we provide a bulletin in all guest rooms that instructs guests to contact the front desk with any issues. According to our records, we never received word that you were unhappy with any aspect of your stay! For future reference, at our property or any for that matter, please report any issues to guest services in order to ensure a pleasant and relaxing stay! We hope for another opportunity in the future to better serve you!
5.0分
家庭亲子
We stayed here overnight for a concert! It was perfect for what we needed-a place to quickly lay our heads.
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酒店回复: Sounds like you had a pleasant stay with us, Leigh Anna. We hope you had a blast at the concert and come visit us again soon!
4.0分
其他
Shops are close along with restaurants within a mile or less.
Rooms could use some updating, but overall clean.
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酒店回复: We thank you for the feedback, Suzanne. Our management company is hoping to complete a renovation in the near future!
2.0分
家庭亲子
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There were bugs in our room and we were given a gross, stained pack and play for our son. The elevator always looked dirty too. The room was really small, and the fridge kept making a high pitched noise. The staff at the front desk was kind of rude; but the staff working in the dining area was very nice. Definitely not a great experience!
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酒店回复: Sara, please accept our sincerest apologies for failing to provide you with an exception stay. I will make sure the issues you've named are addressed immediately. We hope for another opportunity in the future to better serve you!
3.0分
朋友出游
Our room was beside the interstate and traffic I was noisy. The king size room and bathroom was small, the bathroom sink was in the room
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酒店回复: Robert, we apologize for the traffic noise next to your room. You can always request a room on the opposite side of the building during your next stay with us. We hope for another opportunity to serve you in the future,
1.0分
其他
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We had a suite & the pull-out sofa bed wasn't the best. The tv in the suite wouldn't work. The pillows were uncomfortable. The pool water was cold & there wasn't a bathroom near the pool.
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酒店回复: We apologize for failing to exceed your expectations, Stephanie. I will make sure your comments reach our housekeeping and maintenance departments. We hope for another opportunity in the future to properly host you.
5.0分
家庭亲子
Spacious and clean room, quiet, friendly helpful staff. Good tasty hot breakfast!
酒店回复: Sounds like you had a pleasant stay, Shelia! Please come again!
2.0分
商务出差
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First room had tiny ants everywhere including in the bed, on the bed, on desk, on carpet and in bathroom. Like dozens of them. Moved rooms to about 12 rooms down the hall. Found a number of dead ants so clearly they have been trying to get rid of them, but needed to clean up dead ones also. Room was very small but fine for one person. Older building.
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酒店回复: We appreciate you taking time to review your stay, Kimber. I will make sure that our pest control company as well as our housekeeping department does a better job controlling and cleaning up the ants. Your satisfaction is important to us and we hope for another opportunity to properly host you in the future.
5.0分
家庭亲子
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We liked everything except our microwave. It had some plastic inside of the door. When we went to heat up water in order to make tea, there was a strong burning smell. We told the front desk when we checked out.
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酒店回复: We thank you for the kind words, Thomas. My maintenance team has since replaced the microwave. My staff and I appreciate your business and hope to see you again soon.
1.0分
家庭亲子
Do not recommend!! Dirty, poorly maintained hotel that smells like mist and is very used air freshener!! Poor quality everything!
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酒店回复: Heather, we sincerely apologize for failing to meet your expectations! Our management company is planning to renovate in the near future and I will make sure that these comments reach them as they begin the initial planning!
Room was pretty run down. There was a blood stain near the sink and a giant stink bug on the curtains. I’m also concerned that I might have been exposed to bed bugs. It’s extremely noisy as well with the highway right behind it and very thin walls. Breakfast at least was adequate
We stayed here overnight for a concert! It was perfect for what we needed-a place to quickly lay our heads.
Shops are close along with restaurants within a mile or less.
Rooms could use some updating, but overall clean.
There were bugs in our room and we were given a gross, stained pack and play for our son. The elevator always looked dirty too. The room was really small, and the fridge kept making a high pitched noise. The staff at the front desk was kind of rude; but the staff working in the dining area was very nice. Definitely not a great experience!
Our room was beside the interstate and traffic I was noisy. The king size room and bathroom was small, the bathroom sink was in the room
We had a suite & the pull-out sofa bed wasn't the best. The tv in the suite wouldn't work. The pillows were uncomfortable. The pool water was cold & there wasn't a bathroom near the pool.
Spacious and clean room, quiet, friendly helpful staff. Good tasty hot breakfast!
First room had tiny ants everywhere including in the bed, on the bed, on desk, on carpet and in bathroom. Like dozens of them. Moved rooms to about 12 rooms down the hall. Found a number of dead ants so clearly they have been trying to get rid of them, but needed to clean up dead ones also. Room was very small but fine for one person. Older building.
We liked everything except our microwave. It had some plastic inside of the door. When we went to heat up water in order to make tea, there was a strong burning smell. We told the front desk when we checked out.
Do not recommend!! Dirty, poorly maintained hotel that smells like mist and is very used air freshener!! Poor quality everything!