酒店回复: Dear Lisa,Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback and are pleased to hear that our team provided you with friendly service - delivering excellent hospitality is something we take great pride in.We understand your stay didn't meet all of your expectations, and we take your comments seriously as we continuously work to enhance our guest experience. Your feedback helps us identify areas where we can improve, and we're committed to ensuring every guest feels comfortable during their visit.We're grateful you found value in your stay with us, and we hope to have the opportunity to regain your trust on your next visit. We remain dedicated to providing our guests with exceptional experiences.Warm regards,Guest Experience TeamQuality Inn Lexington Horse Park
1.0分
家庭亲子
原文
翻译提供方：Google
仅从外观来看，内部设施非常糟糕，而且员工服务也不方便。
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酒店回复: Dear Dunella,Thank you for bringing your experience to our attention. We sincerely appreciate you taking the time to share your feedback with us.We understand this wasn't the experience you expected during your stay with us, and we're grateful for your honest comments about both our facilities and service. Your feedback is valuable as it helps us identify areas where we can enhance our guests' experiences.We're committed to providing quality accommodations and exceptional service to all our guests, and we take your concerns seriously as we work to improve our standards.We hope to have the opportunity to regain your trust on your next visit and would love the chance to welcome you back for a more enjoyable stay.Warm regards,Guest Experience TeamQuality Inn Lexington Horse Park
2.0分
商务出差
原文
翻译提供方：Google
房间里有动物的味道
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酒店回复: Dear Yuji,Thank you for taking the time to share your experience with us. We appreciate you bringing your concerns to our attention, as guest comfort is our top priority.We're committed to maintaining the highest standards of cleanliness and comfort in all our rooms, and your feedback helps us ensure we're meeting those expectations. We hope to have the opportunity to provide you with a better experience on your next visit.Warm regards,Guest Experience TeamQuality Inn Lexington Horse Park
3.0分
家庭亲子
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The location and price were great, but the hallway and room itself was lacking. We were greeted with bags of trash left outside out room by the cleaning staff. The room had stains on the bedding and carpet, missing drawers in the furniture, a dingy bathroom, and an empty shampoo bottle. Could be worse, but definitely could be better too. Decent for the one night we needed it.
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酒店回复: Dear Jennifer,Thank you for taking the time to share your experience with us. We're glad the location and price worked well for your needs.We appreciate your comments about room presentation and amenities. Maintaining quality standards in every detail is important to us, and your feedback helps us identify where we need to focus our attention. We're committed to ensuring all our guests enjoy a comfortable and welcoming environment during their stay.We're pleased we could provide a convenient place to rest for your night in Lexington, and we hope to have the opportunity to deliver a better experience on your next visit.Warm regards,Guest Experience TeamQuality Inn Lexington Horse Park
5.0分
其他
Front desk person was friendly and helpful! Room was great, breakfast was good! Great stay overall!!!
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酒店回复: Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed your stay. From the friendly service at the front desk to your room and breakfast experience. It’s always rewarding to know our guests leave happy.We truly appreciate your kind words and hope to welcome you back again soon!
2.0分
其他
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Our room was not clean. The floors were dirty. We were given towels with stains on them.
Trouble finding out what the stations on the TV were.
Very limited selection on breakfast items.
Ice machines broken had to get bags of ice from front desk
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酒店回复: Dear Mary,Thank you for taking the time to share your experience with us. We appreciate you bringing these concerns to our attention, as guest feedback is essential to our commitment to excellence.We understand your stay didn't meet the standards you expected, and we take your comments about room cleanliness, amenities, and breakfast offerings seriously. Every guest deserves a comfortable and enjoyable experience, and we're working to ensure we deliver on that promise.We hope you'll give us another chance to welcome you back for a more enjoyable stay where we can demonstrate the quality and service that define our hotel.Warm regards,Guest Experience TeamQuality Inn Lexington Horse Park
这个价格 很好啦。床单挺干净，房间傻大傻大的。
工作人员非常友善和乐于助人，随叫随到！入住和退房手续都非常便捷！我们在这里住得非常愉快！
对于预算有限的过夜住宿来说，这里是个不错的选择。唯一让人不爽的是，我们三楼房间的门卡坏了，来来回回跑了好几趟前台，门卡都不能用，他们才决定给我们换房间。开了一整天的车，真的挺累的。除此之外，其他一切都很棒。周围有很多餐厅和加油站。
房间干净、宽敞、舒适又安静。早餐一般般，果汁不错，咖啡太淡了。
房子又旧又破。家具很破旧，地毯又旧又脏。不过价格还不错。工作人员非常友好。
仅从外观来看，内部设施非常糟糕，而且员工服务也不方便。
房间里有动物的味道
The location and price were great, but the hallway and room itself was lacking. We were greeted with bags of trash left outside out room by the cleaning staff. The room had stains on the bedding and carpet, missing drawers in the furniture, a dingy bathroom, and an empty shampoo bottle. Could be worse, but definitely could be better too. Decent for the one night we needed it.
Front desk person was friendly and helpful! Room was great, breakfast was good! Great stay overall!!!
Our room was not clean. The floors were dirty. We were given towels with stains on them.
Trouble finding out what the stations on the TV were.
Very limited selection on breakfast items.
Ice machines broken had to get bags of ice from front desk