酒店回复: Dear Dunella,Thank you for bringing your experience to our attention. We sincerely appreciate you taking the time to share your feedback with us.We understand this wasn't the experience you expected during your stay with us, and we're grateful for your honest comments about both our facilities and service. Your feedback is valuable as it helps us identify areas where we can enhance our guests' experiences.We're committed to providing quality accommodations and exceptional service to all our guests, and we take your concerns seriously as we work to improve our standards.We hope to have the opportunity to regain your trust on your next visit and would love the chance to welcome you back for a more enjoyable stay.Warm regards,Guest Experience TeamQuality Inn Lexington Horse Park
2.0分
商务出差
原文
翻译提供方：Google
房间里有动物的味道
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酒店回复: Dear Yuji,Thank you for taking the time to share your experience with us. We appreciate you bringing your concerns to our attention, as guest comfort is our top priority.We're committed to maintaining the highest standards of cleanliness and comfort in all our rooms, and your feedback helps us ensure we're meeting those expectations. We hope to have the opportunity to provide you with a better experience on your next visit.Warm regards,Guest Experience TeamQuality Inn Lexington Horse Park
5.0分
其他
Staff was friendly and helpful. Room was decent. The bathroom was really small. The breakfast had decent choices for a hotel breakfast.
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酒店回复: Dear Katrina,Thank you so much for the perfect rating! We're thrilled you enjoyed your stay with us and found our team friendly and helpful. Providing warm, attentive service is what we're all about, and it's wonderful to know we delivered that for you.We're glad you found your room comfortable and that our breakfast offerings met your expectations. We work hard to provide a variety of quality options each morning to start your day off right.Thank you for choosing Quality Inn Lexington Horse Park, and we'd be delighted to welcome you back on your next visit to the area!Warm regards,Guest Experience TeamQuality Inn Lexington Horse Park
1.0分
情侣出游
Such a misleading rating. This place is disgusting, moldy, floors filthy, wreaks of cigarette smoke. DO NOT STAY HERE!!
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酒店回复: Dear Shelby,Thank you for bringing your experience to our attention. We understand your stay fell well short of the standards you expected, and we genuinely appreciate you sharing this feedback with us.Maintaining a clean and comfortable environment is our top priority, and we take your comments seriously. Your feedback helps us identify where we need to focus our efforts to ensure every guest has a positive experience.We hope to have the opportunity to regain your trust on your next visit, as we remain committed to providing our guests with the quality accommodations they deserve.Warm regards,Guest Experience TeamQuality Inn Lexington Horse Park
4.0分
商务出差
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Stopped in for the night while on the road, clean, no smells, nice place especially for the cost. Although there is something I noticed that I had never seen before that should be noted in all listings, there was a sign at the front desk saying if lived in a certain town there was a corresponding deposit. For example, if you lived in A-town there would be a $300 deposit, if you lived in B-town youd pay a $600 deposit but if you lived in C-town (as I do) there is no deposit. Ive never seen this before and found it interesting. It was all Kentucky towns I believe so it may be worth calling to see if your town has a large deposit before booking. I would imagine if you booked a night and arrived unable to pay the deposit then perhaps you may not get your room refunded? Again I dont know but worth checking on.
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酒店回复: Dear Ladonna,Thank you for your great review and rating! We're so pleased you found our hotel clean and comfortable, and that we provided excellent value during your road trip. It's wonderful to hear you enjoyed your stay with us.We appreciate you taking the time to share your observations. We understand this policy may seem unusual, and we're glad it didn't impact your experience since no deposit was required for your area. For future guests who may have questions about our policies, we always encourage reaching out before booking to ensure a smooth check-in process.We're delighted we could provide you with a pleasant overnight stop, and we'd love to welcome you back whenever your travels bring you through the Lexington area again!Warm regards,Guest Experience TeamQuality Inn Lexington Horse Park
3.0分
家庭亲子
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The location and price were great, but the hallway and room itself was lacking. We were greeted with bags of trash left outside out room by the cleaning staff. The room had stains on the bedding and carpet, missing drawers in the furniture, a dingy bathroom, and an empty shampoo bottle. Could be worse, but definitely could be better too. Decent for the one night we needed it.
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酒店回复: Dear Jennifer,Thank you for taking the time to share your experience with us. We're glad the location and price worked well for your needs.We appreciate your comments about room presentation and amenities. Maintaining quality standards in every detail is important to us, and your feedback helps us identify where we need to focus our attention. We're committed to ensuring all our guests enjoy a comfortable and welcoming environment during their stay.We're pleased we could provide a convenient place to rest for your night in Lexington, and we hope to have the opportunity to deliver a better experience on your next visit.Warm regards,Guest Experience TeamQuality Inn Lexington Horse Park
这个价格 很好啦。床单挺干净，房间傻大傻大的。
工作人员非常友善和乐于助人，随叫随到！入住和退房手续都非常便捷！我们在这里住得非常愉快！
对于预算有限的过夜住宿来说，这里是个不错的选择。唯一让人不爽的是，我们三楼房间的门卡坏了，来来回回跑了好几趟前台，门卡都不能用，他们才决定给我们换房间。开了一整天的车，真的挺累的。除此之外，其他一切都很棒。周围有很多餐厅和加油站。
房间干净、宽敞、舒适又安静。早餐一般般，果汁不错，咖啡太淡了。
仅从外观来看，内部设施非常糟糕，而且员工服务也不方便。
房间里有动物的味道
Staff was friendly and helpful. Room was decent. The bathroom was really small. The breakfast had decent choices for a hotel breakfast.
Such a misleading rating. This place is disgusting, moldy, floors filthy, wreaks of cigarette smoke. DO NOT STAY HERE!!
Stopped in for the night while on the road, clean, no smells, nice place especially for the cost. Although there is something I noticed that I had never seen before that should be noted in all listings, there was a sign at the front desk saying if lived in a certain town there was a corresponding deposit. For example, if you lived in A-town there would be a $300 deposit, if you lived in B-town youd pay a $600 deposit but if you lived in C-town (as I do) there is no deposit. Ive never seen this before and found it interesting. It was all Kentucky towns I believe so it may be worth calling to see if your town has a large deposit before booking. I would imagine if you booked a night and arrived unable to pay the deposit then perhaps you may not get your room refunded? Again I dont know but worth checking on.
The location and price were great, but the hallway and room itself was lacking. We were greeted with bags of trash left outside out room by the cleaning staff. The room had stains on the bedding and carpet, missing drawers in the furniture, a dingy bathroom, and an empty shampoo bottle. Could be worse, but definitely could be better too. Decent for the one night we needed it.