酒店回复: Hi, Thomas ! We truly regret the inconvenience caused. We feel that you are not satisfied with the experience. Do not worry, our dedicated team is working on continuous improvements and overall satisfaction of our valued guests like you. Regards, Dewi
1.0分
其他
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Poor management
I called and cancelled on 24 of September they said ok and i didn't get any cancellations information and on 3 of October there was a change of 70 something and change on my credit card i called them and no answer i left a message and of today i haven't received a call or anything, will not book anything else with them, Ray Banks
1.0分
商务出差
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I was signed up to pay when I arrived but they had already charged my card. I paid for nonsmoking rooms and without a doubt someone had smoked in these rooms prior to my visit. The complex looks more like extended stay and the crowd hanging around seem to live there.
I will sum up my visit; when I got out of the shower nicotine dripped from the ceiling onto my shoulder. This place is disgusting.
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酒店回复: Hi Robbie,Thank you for sharing your experience. We sincerely apologize for the issues you encountered with the room and the unexpected charge. The condition you described is unacceptable, and your feedback has been shared with our management team to address these concerns immediately. We regret that your stay was disappointing and appreciate you bringing these matters to our attention.Jeremy Ward #Team6
2.0分
其他
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My reservation was for two non-smoking rooms which was confirmed by email. When I checked in the desk person told me I had reserved two smoking rooms. I showed her my confirmation email with nonsmoking rooms indicated. Fortunately there were nonsmoking rooms available but don’t know what I would have done if there weren’t. The person at the desk was not very polite when she insisted I had not reserved nonsmoking rooms.
1.0分
其他
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Motel from Bug Hell
The room was CRAWLING with bugs. EVERYWHERE you looked there were bugs everywhere. Didn’t even attempt to open the mini fridge because the bugs on the outside was enough to scare u away. The bathroom was the scariest bug place. The sheets were dirty and I slept in the hard plastic chair for one hour before the crawling bugs became way too much and I paid almost $100 for this crapshoot. DO NOT RECOMMEND
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酒店回复: Hi Emily, We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you. Sarah Jacobs #Team6
5.0分
其他
They took your pets. very quiet, clean, large room. close to everything. staff very friendly and helpful.
1.0分
商务出差
Bugs in the room all over, smelled bad ended up leaving to go to a different hotel
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酒店回复: Hi Karrah,We're very sorry to hear about your experience. This is not the standard we strive to uphold, and we sincerely apologize for the inconvenience. Your feedback has been shared with our team so we can address these issues immediately. Thank you for bringing it to our attention. Jeremy Ward #Team6
1.0分
其他
Dirty mildew or smoke smelling rooms. Felt unsafe. Dont ever go alone. I will never go to a crumb hole again. Barf. The bed was the only part that was fine.
2.0分
其他
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Definitely need to do better with cleaning especially in the bathrooms. Changing the shower curtains and cleaning the toilets. Also, might want to get new linens cause there was a cigarette burn on the end of the one blanket I didn't realize because it was tucked
这个地方需要翻新。
没有热水
Poor management
I called and cancelled on 24 of September they said ok and i didn't get any cancellations information and on 3 of October there was a change of 70 something and change on my credit card i called them and no answer i left a message and of today i haven't received a call or anything, will not book anything else with them, Ray Banks
I was signed up to pay when I arrived but they had already charged my card. I paid for nonsmoking rooms and without a doubt someone had smoked in these rooms prior to my visit. The complex looks more like extended stay and the crowd hanging around seem to live there.
I will sum up my visit; when I got out of the shower nicotine dripped from the ceiling onto my shoulder. This place is disgusting.
My reservation was for two non-smoking rooms which was confirmed by email. When I checked in the desk person told me I had reserved two smoking rooms. I showed her my confirmation email with nonsmoking rooms indicated. Fortunately there were nonsmoking rooms available but don’t know what I would have done if there weren’t. The person at the desk was not very polite when she insisted I had not reserved nonsmoking rooms.
Motel from Bug Hell
The room was CRAWLING with bugs. EVERYWHERE you looked there were bugs everywhere. Didn’t even attempt to open the mini fridge because the bugs on the outside was enough to scare u away. The bathroom was the scariest bug place. The sheets were dirty and I slept in the hard plastic chair for one hour before the crawling bugs became way too much and I paid almost $100 for this crapshoot. DO NOT RECOMMEND
They took your pets. very quiet, clean, large room. close to everything. staff very friendly and helpful.
Bugs in the room all over, smelled bad ended up leaving to go to a different hotel
Dirty mildew or smoke smelling rooms. Felt unsafe. Dont ever go alone. I will never go to a crumb hole again. Barf. The bed was the only part that was fine.
Definitely need to do better with cleaning especially in the bathrooms. Changing the shower curtains and cleaning the toilets. Also, might want to get new linens cause there was a cigarette burn on the end of the one blanket I didn't realize because it was tucked