酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at Red Roof Inn Lexington. We are sorry you had a less than satisfactory experience due to the issue you had with the toilet and with the cockroaches you encountered. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry.We understand your disappointment regarding the lack of microwave and refrigerator, however, our records show that you have booked a Standard King Smoke Free, which does not come with said amenities. For a better experience in the future, we highly suggest booking the Superior King Smoke Free. I have forwarded your feedback to management’s attention to ensure that your concerns are addressed. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
5.0分
其他
原文
翻译提供方：Google
优秀、非常友好的员工
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酒店回复: Estimada Ludy:Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos sus comentarios sobre su reciente estancia en el Red Roof Inn Lexington. Nos complace saber que nuestro personal le pareció muy amable. Brindar un servicio excepcional siempre es nuestra prioridad, y agradecemos enormemente sus comentarios.En Red Roof, siempre agradecemos los comentarios de nuestros huéspedes, ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.El personal y yo queremos agradecerle nuevamente su reseña. Será un placer contar con su visita en el futuro para que pueda mostrarle los pasos positivos que hemos tomado para mejorar su experiencia.Atentamente,AnnGerencia de Red RoofEspecialista en RediResponse
4.0分
其他
原文
翻译提供方：Google
好东西
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酒店回复: Estimado/a huésped,Agradecemos que se haya tomado el tiempo para compartir su opinión sobre su estancia en Red Roof Inn Lexington. Nos alegra saber que encontró aspectos de su estancia satisfactorios. Saber que encontró algo valioso durante su visita nos motiva a mejorar todos los aspectos de la experiencia de nuestros huéspedes.Gracias por elegir Red Roof. Esperamos que su próxima estancia sea aún más placentera.Atentamente,YnnaGerencia de Red RoofEspecialista en RediResponse
3.0分
商务出差
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Yep. The room was in good condition. Especially that deodorant or whatever that smell was.
And the Nuts that stay here all the time. The cars there TOOTING the horks at ALL hours of the day AND night. It would seem like the OFFICE would have a set of jumper cables. But, NO.
Im not positive they ever understood ONE word I was saying. I am positive that I never understood one word that they said. The ROADS in that town are ALL being "worked" on.
Overall?
Meh...
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酒店回复: Dear Valued Guest, Thank you for taking the time to write a review of your stay at the Red Roof Inn Lexington. I'm glad the room was in good condition for you. However, I'm sorry about the disruptive noise from other guests' vehicles and the trouble with the language barrier with staff. We strive to provide a comfortable and pleasant experience for all our guests, and we will take your comments into consideration as we work to improve our services.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,PrincessRed Roof ManagementRediResponse Specialist
3.0分
商务出差
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This is a mixed review, for several reasons: when first checking it staff was nice, and room appear to be clean and well put together, upon further review, there were a few bugs crawling up and down the shower stall wall and when a friend of ours that was visiting us at the time call the front desk to inform them that our heat wasn't working, that we were only getting cold air, the person was hateful to them and said that one of us had to come by the front desk to find out why the heat wasnt working. I am disabled now, how for me to just get up and go, and sis was still unpacking what we needed for the night stay, I usually dont give bad reviews on a hotel that I stay in, because for the most part I'm easy going and I can take alot but this was not good experience, but on the bright side of things sis did manage to meet two new friends.
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酒店回复: Dear Valued Guest,Thank you for taking the time to write a review of your stay Red Roof Inn Lexington. We're happy that you found the initial check-in nice and that the room appeared clean. We are truly sorry to hear about the experience. I understand your dissatisfaction regarding the presence of pests in the shower and the interaction you had with our front desk staff concerning the heating issue. We appreciate your understanding nature, and we regret that we fell short of providing you with a comfortable and seamless stay. We are glad to hear your sister made some friends during your visit. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
1.0分
其他
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The evening staff was absolutely terrible during a medical emergency would not even help me get my suitcases to the lobby so I can get you an Uber. I had to wait till the next morning to the day staff to come and bribe them with a tip don’t do it for yourself do it for your safety don’t do it.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn Lexington. The situation you described regarding the interaction you had with the Front desk is truly regrettable. We are very sorry for your experience. I will share this feedback with staff right away to have that looked into and addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
1.0分
其他
Sheets where dirty. Towels smelt like mold. Lamp shades had dust and desk had dust on it. No toilet paper.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lexington. We are sorry to hear about the experience you faced during your stay. The condition of the room, including the sheets, towels, and the toilet paper, is not reflective of our usual standards. We'll be sure to share your feedback with our team.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,LeahRed Roof ManagementRediResponse Specialist
2.0分
家庭亲子
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The owner has the lights on an extreme delay (I am assuming to save $ on electricity) so when we pulled into the property after dark - it was litterally pitch black. Looked very sketchy. The lady running the front desk had the lobby door locked and after several knocks she let me in and wasn't the friendliest. The room itself (118) was clean but after settling in I realized there were other guests in the room- cockroaches. My assumption is the owner is trying to save money there too. I will not be back.
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酒店回复: Dear Appreciated Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Lexington. I was saddened to read that your stay fell short of your expectations due to the interaction you had with our staff and the roaches you noticed. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,JannovemRed Roof ManagementRediResponse Specialist
除了被一个员工的朋友抢劫了以外，我还是很喜欢那里的。
适合过夜住宿。
没有微波炉，没有冰箱，马桶冲水把手坏了，我还看到了一只蟑螂。
优秀、非常友好的员工
好东西
Yep. The room was in good condition. Especially that deodorant or whatever that smell was.
And the Nuts that stay here all the time. The cars there TOOTING the horks at ALL hours of the day AND night. It would seem like the OFFICE would have a set of jumper cables. But, NO.
Im not positive they ever understood ONE word I was saying. I am positive that I never understood one word that they said. The ROADS in that town are ALL being "worked" on.
Overall?
Meh...
This is a mixed review, for several reasons: when first checking it staff was nice, and room appear to be clean and well put together, upon further review, there were a few bugs crawling up and down the shower stall wall and when a friend of ours that was visiting us at the time call the front desk to inform them that our heat wasn't working, that we were only getting cold air, the person was hateful to them and said that one of us had to come by the front desk to find out why the heat wasnt working. I am disabled now, how for me to just get up and go, and sis was still unpacking what we needed for the night stay, I usually dont give bad reviews on a hotel that I stay in, because for the most part I'm easy going and I can take alot but this was not good experience, but on the bright side of things sis did manage to meet two new friends.
The evening staff was absolutely terrible during a medical emergency would not even help me get my suitcases to the lobby so I can get you an Uber. I had to wait till the next morning to the day staff to come and bribe them with a tip don’t do it for yourself do it for your safety don’t do it.
Sheets where dirty. Towels smelt like mold. Lamp shades had dust and desk had dust on it. No toilet paper.
The owner has the lights on an extreme delay (I am assuming to save $ on electricity) so when we pulled into the property after dark - it was litterally pitch black. Looked very sketchy. The lady running the front desk had the lobby door locked and after several knocks she let me in and wasn't the friendliest. The room itself (118) was clean but after settling in I realized there were other guests in the room- cockroaches. My assumption is the owner is trying to save money there too. I will not be back.