酒店回复: Dear Susi,Thank you for your feedback. We apologize for the condition of the dining area and the behavior of other guests. We’ll address these issues with our team and improve staff service. We appreciate your comments and hope to provide a better experience next time.
5.0分
其他
I came here for a little getaway. My room was nice and clean upon arrival. Overall my stay here was amazing.
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酒店回复: Dear Malaiyah,Thank you for your feedback! We’re so happy to hear you had an amazing stay and found your room clean and comfortable. We’d love to welcome you back for your next getaway!
4.0分
情侣出游
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We had to switch rooms because the room we were assigned had not been cleaned and made up. But the person at the desk was quick to re-assign us a clean room. The biggest issue with this hotel is the traffic noise. We had a room facing I-81. Constant truck noise made it difficult to sleep without ear plugs. Over all, the hotel was clean and we felt safe. I was impressed with the person in charge with the breakfast area. She kept breakfast items in stock and kept tables clean. This does not happen at most motels we have stayed at.
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酒店回复: Dear Dan,Thank you for your feedback. We apologize for the room mix-up and the traffic noise. We're glad you felt safe and enjoyed the cleanliness and breakfast service. We’ll work on improving these aspects for your next stay.
1.0分
情侣出游
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I did not appreciate having to replace my card after my info was compromised. Also shower dripped water when it wasn’t even used at all. The couch was dirty and not even able to be sat on it was covered in crumbs. We loved the breakfast buffet and the staff were friendly. Just wished we would have been able to have a cleaner room.
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酒店回复: Dear Michele,Thank you for your feedback. We're glad you enjoyed the breakfast and our friendly staff. We’re sorry to hear about the room cleanliness and card issue—this isn’t the experience we want for our guests. Your concerns have been noted, and we’ll work to improve.Sincerely,ZaneBest western Harrisburg North
2.0分
其他
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My stay wasn’t my expectation. $40.00 dollars for pre check in is kinda ridiculous and my room wasn’t even ready. Barely any towels. The shower floor was disgusting. No bathmat in the shower. There was a dead bee on the floor and lucky me and my partner were allergic if it was stepped on. We were woken up at 9:00am on Saturday because of housekeeping. You would think they would have a sheet of who is leaving and staying? And they came back a second time asking! That’s ridiculous. I didn’t get a “do not disturb” thing for my door. I work at 4 star resort in Farmington PA, and I know what all departments do
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酒店回复: Dear Madison,Thank you for your feedback. We sincerely apologize for the issues you encountered with your room, housekeeping, and other services. Your comments will be shared with our team to ensure improvements are made. We appreciate your understanding and hope to provide a better experience in the future.
3.0分
其他
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No thank you
Older hotel. Room needs cleaning on rugs you can see crud in the corners. Mold in the caulking in the shower.
Breakfast. No eggs left at 815 am and not making anymore lady said. Toaster broken. One small myffin left. Bad
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酒店回复: Dear Deanna,Thank you for your feedback. We apologize for the cleanliness issues and breakfast shortcomings. We’ll address these with our team to ensure a better experience next time. We hope to welcome you back soon.
4.0分
朋友出游
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All was good with my stay. The hotel is older which is evident with some of the finishings, paint, bathroom door/bathtub, etc. but it was clean and comfortable. Breakfast options were very good; they had something for everyone. Staff were friendly and accommodating; some didn't speak English but we figured it out! :)
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酒店回复: Dear Shari,Thank you for your feedback! We're happy to hear you had a comfortable stay and enjoyed the breakfast. We appreciate your understanding of the hotel's age and are always working to improve. We’re also glad our staff was able to assist you, and we hope to welcome you back soon!
4.0分
家庭亲子
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“Breakfast” was weak. Toaster was out of order. No breakfast meat option. No bagels. Also, shower had two conditioners instead of a shampoo and a conditioner. Pretty clean room though. Comfortable beds.
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酒店回复: Dear John,Thank you for your feedback. We’re sorry to hear that breakfast didn’t meet your expectations and that there were issues with the shower amenities. We’ll address these concerns to ensure a better experience next time. We’re glad you found the room clean and the beds comfortable, and we appreciate your comments.
5.0分
其他
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They help me with my car. I left my car keys in the front desk and my car lot. So the car moving company can picked it up. While I catch my flight. On Saturday August 30. The front desk call me to let me know that the car moving company was picking up my car and is it ok to give the keys. The car moving company call me as well. Thank you everyone. This is the best place to stay at.
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酒店回复: Hello Florie Ann, Thank you for your wonderful feedback! We are delighted to hear that our front desk team was able to assist you with your car keys and coordinate with the moving company smoothly. Our staff takes pride in providing excellent service, and it’s great to know that your experience reflected this. We look forward to welcoming you back on your next visit!
4.0分
家庭亲子
Myself using the Walker and my scooter his staff was friendly and very willing to help load my scooter in my car very nice staff
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酒店回复: Hello Joe,Thank you for sharing your positive experience with our staff. We’re glad to hear that they were able to assist you and make your visit more enjoyable. Your feedback about their friendliness is appreciated, and we hope to welcome you back in the future for another pleasant stay. Safe travels!
餐厅里堆满了剩菜，客人的脚放在椅子和桌子上，工作人员不友好
I came here for a little getaway. My room was nice and clean upon arrival. Overall my stay here was amazing.
We had to switch rooms because the room we were assigned had not been cleaned and made up. But the person at the desk was quick to re-assign us a clean room. The biggest issue with this hotel is the traffic noise. We had a room facing I-81. Constant truck noise made it difficult to sleep without ear plugs. Over all, the hotel was clean and we felt safe. I was impressed with the person in charge with the breakfast area. She kept breakfast items in stock and kept tables clean. This does not happen at most motels we have stayed at.
I did not appreciate having to replace my card after my info was compromised. Also shower dripped water when it wasn’t even used at all. The couch was dirty and not even able to be sat on it was covered in crumbs. We loved the breakfast buffet and the staff were friendly. Just wished we would have been able to have a cleaner room.
My stay wasn’t my expectation. $40.00 dollars for pre check in is kinda ridiculous and my room wasn’t even ready. Barely any towels. The shower floor was disgusting. No bathmat in the shower. There was a dead bee on the floor and lucky me and my partner were allergic if it was stepped on. We were woken up at 9:00am on Saturday because of housekeeping. You would think they would have a sheet of who is leaving and staying? And they came back a second time asking! That’s ridiculous. I didn’t get a “do not disturb” thing for my door. I work at 4 star resort in Farmington PA, and I know what all departments do
No thank you
Older hotel. Room needs cleaning on rugs you can see crud in the corners. Mold in the caulking in the shower.
Breakfast. No eggs left at 815 am and not making anymore lady said. Toaster broken. One small myffin left. Bad
All was good with my stay. The hotel is older which is evident with some of the finishings, paint, bathroom door/bathtub, etc. but it was clean and comfortable. Breakfast options were very good; they had something for everyone. Staff were friendly and accommodating; some didn't speak English but we figured it out! :)
“Breakfast” was weak. Toaster was out of order. No breakfast meat option. No bagels. Also, shower had two conditioners instead of a shampoo and a conditioner. Pretty clean room though. Comfortable beds.
They help me with my car. I left my car keys in the front desk and my car lot. So the car moving company can picked it up. While I catch my flight. On Saturday August 30. The front desk call me to let me know that the car moving company was picking up my car and is it ok to give the keys. The car moving company call me as well. Thank you everyone. This is the best place to stay at.
Myself using the Walker and my scooter his staff was friendly and very willing to help load my scooter in my car very nice staff