酒店回复: Dear Value Guest,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely,Panjaphats l PeiPeiMASON Management Team #MASONexperience
酒店回复: Dear Value Guest,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely,Panjaphats l PeiPeiMASON Management Team #MASONexperience
酒店回复: Dear Value Guest,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely,Panjaphats l PeiPeiMASON Management Team #MASONexperience
酒店回复: Dear Value Guest,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely,Panjaphats l PeiPeiMASON Management Team #MASONexperience
5.0分
两卧至尊泳池别墅
其他
有中文服务，漂浮早餐、泡泡浴，唯一蚊子太多了，其余都好
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酒店回复: Dear Value Guest,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely,Panjaphats l PeiPeiMASON Management Team #MASONexperience
5.0分
园景泳池别墅
情侣出游
早餐一流👍🏻
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酒店回复: Dear Value Guest,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely,Panjaphats l PeiPeiMASON Management Team #MASONexperience
酒店回复: Dear Value Guest,Thank you for choosing the MASON for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay and impressed with our hotel’s facilities. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely,Panjaphats l PeiPeiMASON Management Team #MASONexperience
酒店回复: Dear Khun Wenqian Hu,Thank you very much for taking the time to share your valuable feedback regarding your recent stay with us. We truly appreciate your honesty, as it helps us better understand how we can enhance our services and overall guest experience.First and foremost, please accept our sincerest apologies for the inconvenience you experienced during the check-in process and the condition of your room. We deeply regret that these aspects did not meet your expectations. Your feedback has been shared with our management team, and we will take the necessary steps to improve in these areas.We are also truly sorry that your room assignment, particularly its location next to the neighboring apartment block, caused disappointment. We understand how this may have impacted your comfort, and we will explore possible solutions to better manage such concerns in the future.In regard to the room rate discrepancy between what was displayed online and the upgrade charges, we apologize for any confusion or frustration caused. While we always aim to offer our valued guests the best rates and options, there are some factors that may be outside of our direct control. However, we are working to ensure clearer communication and greater transparency moving forward.Furthermore, we would like to emphasize that the attitude and professionalism of our team are of utmost importance to us and reflect MASON’s core values. We are truly sorry if any interaction with our staff did not reflect the high standards of service we strive to uphold. Please rest assured that we will reinforce our commitment to respectful, courteous, and attentive service with our entire team.Once again, we deeply apologize for the less-than-satisfactory experience and truly appreciate you bringing these matters to our attention. Your feedback is instrumental in helping us improve, and we sincerely hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.Sincerely,Panjaphats l PeiPeiMASON Management Team#MASONexperience
服务一流，环境舒适，风景优美，活动项目多，密度低，私密性强，非常满意
为了这个酒店去的芭提雅 也算是没有失望 前台接待服务热情 也很有耐心 其他工作人员也非常好 真的好评 刚开始给了一个不太喜欢的房型 和前台说过之后也给我换了 风景也很美 在酒店拍照很出片 没白去 酒店浴袍感觉挺好看的 还买了一件
每个房间都是独栋别墅自带泳池的（非常适合爱泡酒店的i人），公区bar那边也都直接对着大海🌊很漂亮！
入住时和前台预约会提供免费🫧浴，加💰可以升级漂浮早餐，第二天会送到房间（不是空有颜值的拍照道具哈哈哈，个人感觉不难吃）。
貌似还有提供瑜伽 皮划艇…很多项目，泡酒店也不会无聊🌤️！
非常好环境优美，工作人员态度好，生日还给了蛋糕，铺了床，早餐很好吃种类很多，入住先带去吧台吃了冰淇淋也非常不错。
我们最喜欢的就是别墅，干净又漂亮。客房服务也很好，我们点了四种芝士披萨、蛤蜊意大利面、肉末罗勒叶饭和泰式炒河粉。私人泳池和超大浴缸都很值得体验。
喜欢酒店的沐浴露 特地在前台买了 开心开心
有中文服务，漂浮早餐、泡泡浴，唯一蚊子太多了，其余都好
早餐一流👍🏻
很现代化的装修风格，酒店的沙滩非常美丽，房间布局简约时尚舒适。送的小点心也很可口。还有按摩浴缸和小泳池，看着就很惬意。对我来说唯一不足的是早餐不够丰盛。希望能再多一些选择。连住了两天早餐变化也不大。来泰国旅行希望能多尝试一些泰国的美食。酒店服务员态度都很亲切。
入住体验极差，不推荐！
1. 原本承诺1:30可以入住，结果拖到2:30，期间我在餐厅等待，没有任何工作人员通知或道歉。
2. 给我安排的房间在最偏僻的角落，窗外就是一栋超高的公寓楼，没有任何景观和私密性，浴室玻璃上还有半截苍蝇，极其恶心。
3. 要求换房时，不但反复强调加钱，而且所报的升级价比官网还贵，期间让我在房间等了近40分钟，最后还打电话反复确认是否接受差价，完全不顾客人感受。
4. 接待我的是一位会讲中文的泰国男员工，态度冷漠，我强烈怀疑是因为我是中国人才给了最差的房间。投诉后是一位女经理助理联系我，态度才算正常。
5. 最后虽然调整了差价，但整个入住体验非常糟糕，绝不会再来。价格是芭提雅最高之一，服务却完全不值这个价，建议管理层好好反省。
⸻