酒店回复: Thank you for your feedback. We take great pride in the cleanliness of our property and the quality of our linen, and what you described does not reflect the standards we maintain. Our housekeeping team follows strict procedures to prepare every room, and we regret that you felt your stay did not meet those expectations. Had this been brought to our attention during your visit, we would have addressed it immediately to ensure your comfort. We encourage guests to reach out to the front desk with any concerns so we can resolve them right away.

酒店回复: We take every guest concern very seriously, and your comments were fully investigated by both our team and trained professionals. After a thorough inspection, we found no evidence supporting the issues you described in the room you occupied or in the alternate room you were moved to.We understand that you were not satisfied with the size of the second room, and while we try to accommodate all requests, room types and availability during busy times can limit the options we are able to provide.Our staff works hard to maintain a clean and comfortable environment, and the claims made do not reflect the standards we uphold daily. We regret that you left feeling disappointed, but we want to assure you that guest comfort and safety remain our highest priorities.Please reach out to the property directly to discuss this further.

酒店回复: Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the property, found the service to your satisfaction, and appreciated the convenient amenities and location.We do apologize for the inconvenience. We understand how that can impact the overall comfort of your stay, and we’ll be looking into the HVAC systems to ensure everything is fresh and up to standard. Your comment helps us improve, and we appreciate you bringing it to our attention.We hope to have the opportunity to welcome you back in the future for an even better stay.

酒店回复: Thank you so much for your kind review! We're so glad to hear you enjoyed your quick stay with us on your way home from vacation.It’s great to know our front desk team was able to anticipate your needs and place you in a convenient spot — we always aim to make travel a little easier, especially for families. We're also happy you found the room clean and spacious and that you enjoyed our breakfast offerings.We appreciate you choosing to stay with us and hope to welcome you and your family back again in the future!Warm regards,

酒店回复: Thank you for your perfect rating and kind words about our hotel! We’re glad you enjoyed your stay overall. We understand your disappointment regarding the hot tub. Unfortunately, it has been permanently closed, and we’re working with online platforms to ensure all information and photos reflect our current amenities. We truly appreciate your feedback and hope to welcome you back again soon.

酒店回复: Thank you so much for your kind review! We're so glad to hear that you and your son — and your pet — had a comfortable and safe stay with us.It’s great to know the convenient parking and pet-friendly first-floor room helped make your visit easier. Our team works hard to provide a clean, welcoming environment for all our guests, and we’re happy to hear you felt well taken care of.We truly appreciate you choosing to stay with us and hope to welcome you back again soon!

酒店回复: Thank you for your feedback. We're truly surprised and disappointed to hear your description as this is not consistent with the standards we maintain or the feedback we typically receive. Had you brought any of these concerns to our attention during your stay, we would have immediately taken action to address them—whether by deep cleaning, relocating you to another room, or finding another solution to ensure your comfort.We encourage all guests to alert our front desk staff right away if something isn’t right—we're here 24/7 and always ready to make things right in the moment. We regret that we were not given that opportunity during your visit.