The room was nice and clean. The continental breakfast was wonderful! The coffee was, by far, the best coffee I've ever had at a hotel!!
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酒店回复: Dear Guest,We are delighted you had a good stay with us. Thank you for all the wonderful things you had to say about Best Western Plus Augusta Civic Center Inn! We especially appreciate your fantastic comments about our clean accommodations and delectable breakfast. It is wonderful to know that our coffee stood out as the best you have had at a hotel. That means a lot to us! We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Sincerely,Robert Minto,General Manager
5.0分
其他
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Desk person was awesome and accommodating for another guest that I requested be close to my room. Room was clean and TV was awesome. Breakfast had several selections and was delicious. I'd stay there again.
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酒店回复: Dear Guest,We enjoyed reading your fantastic review of your recent stay! We are so happy you loved our hotel and that our front desk staff, clean accommodations, and delectable breakfast met your expectations. We appreciate your feedback and look forward to seeing you again at Best Western Plus Augusta Civic Center Inn soon. Happy Thanksgiving!Sincerely,Robert Minto,General Manager
4.0分
商务出差
Breakfast is not very good for hot food. Eggs were
Okay, potatoes were Okay but the ham they had was horrible. It was very tough and chewy. Not good.
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酒店回复: Dear Guest,Thank you for writing a review about your recent visit, and we are glad you had an overall comfortable stay. That said, we apologize that our breakfast did not meet your expectations. We appreciate your suggestions for improvement and will certainly consider them to enhance our guests' experiences. Thank you again for your time, and we hope to make your next stay a perfect experience.Sincerely,Robert Minto,General Manager
3.0分
其他
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Good location and decent hotel but we were on first floor near many college students and despite all the no smoking signs the place had a VERY strong smell of ****. Other than that it was fine.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We are glad to hear you enjoyed our convenient location and found the hotel decent overall. However, we are truly sorry for the disturbance and unpleasant odor you encountered during your stay. Some guests, unfortunately, do not comply, and we take such matters seriously. Our team will continue to monitor this closely to ensure a more comfortable environment for all guests. We appreciate your feedback and hope to welcome you back for a more enjoyable stay.Sincerely,Robert Minto,General Manager
5.0分
其他
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The room was neat and clean, lighting was good for the purpose I had, staff was friendly, except the person at check-out who couldn't be bothered to look up from his phone to acknowledge that I was there.
I did not have the breakfast, but from what I could see, it looked fine.
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酒店回复: Dear Guest,Thank you for the awesome feedback! Our top priority is for our guests to have an enjoyable and comfortable stay, and from your ten-star review, it appears that we delivered on both counts. That said, we are truly sorry for the lack of attentiveness you experienced at check-out. What you experienced is highly unusual and not reflective of the standards we uphold. It was a pleasure having you at Best Western Plus Augusta Civic Center Inn, and we hope to see you again soon.Sincerely,Robert Minto,General Manager
4.0分
家庭亲子
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We were going to an event in the Civic Center so your location was perfect that we could walk to the event. In the morning with 2 little ones to get ready I went down to the breakfast and the woman was extremely helpful and provided me with a tray to bring back breakfast to the room - very pleasant.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience with us at Best Western Plus Augusta Civic Center Inn. We’re delighted to know our location was perfect for attending your event and that our team member at breakfast made your morning easier. We’ll be sure to share your kind words with her. Thank you again for your feedback, and hope to welcome you and your family back for another pleasant stay.Sincerely,Robert Minto,General Manager
工作人员非常友好。酒店非常干净，也很安静。提供热早餐。
酒店非常干净，员工也很友好。早餐很棒，选择丰富。最近的更新也很棒。真希望我们能有“典型的”酒店枕头。
过时但还不错
确实过时了，但还不错。员工很友好。早餐选择不错。如果他们把地毯换成硬地板就更好了。
太多问题了，不推荐这个地方。太吵，不干净，浴缸排水管堵塞
The room was nice and clean. The continental breakfast was wonderful! The coffee was, by far, the best coffee I've ever had at a hotel!!
Desk person was awesome and accommodating for another guest that I requested be close to my room. Room was clean and TV was awesome. Breakfast had several selections and was delicious. I'd stay there again.
Breakfast is not very good for hot food. Eggs were
Okay, potatoes were Okay but the ham they had was horrible. It was very tough and chewy. Not good.
Good location and decent hotel but we were on first floor near many college students and despite all the no smoking signs the place had a VERY strong smell of ****. Other than that it was fine.
The room was neat and clean, lighting was good for the purpose I had, staff was friendly, except the person at check-out who couldn't be bothered to look up from his phone to acknowledge that I was there.
I did not have the breakfast, but from what I could see, it looked fine.
We were going to an event in the Civic Center so your location was perfect that we could walk to the event. In the morning with 2 little ones to get ready I went down to the breakfast and the woman was extremely helpful and provided me with a tray to bring back breakfast to the room - very pleasant.