Room was AMAZING!!! It was clean and so perfect we booked for the same time period next year!!! The staff was courteous, helpful with ideas for restaurants and friendly!
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酒店回复: Karen, thank you so much for your wonderful review! We're thrilled to hear that you loved your room and found it perfectly clean and comfortable. It’s fantastic that you’ve already booked for the same time next year — we can’t wait to welcome you back! We shared your review with our team, and they were so happy to know their restaurant recommendations and friendly service helped make your stay even better. Thank you again for choosing us, and we look forward to hosting you on your next visit! 🌟
3.0分
其他
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The shower was great. Room was fine. Thumping at 5am from what seemed heat vents. Young lady who checked us in had the coldest demeanor of any hotel clerk we've ever had and we've stayed in some Norman Bates spots.
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酒店回复: Robert, Thank you for sharing your feedback. We’re glad you enjoyed the beautiful shower and found the room satisfactory. We’re truly sorry for the early morning noise and for the check-in experience not meeting your expectations.
5.0分
情侣出游
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Great staff made for a pleasant and easy stay. I think the small self serve shop near the front desk was a great idea and a fantastic addition for the guests! Would stay here again 👍👍
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酒店回复: Liam, Thank you for your kind words! We’re delighted to hear that our staff helped make your stay pleasant and easy. We’re also glad you enjoyed the self-serve shop—it’s great to know it added convenience to your visit. We truly appreciate your feedback and look forward to welcoming you back again soon!
4.0分
其他
The outside is so pretty with waterfalls and wonderful landscaping.
The staff was very nice and helpfull.
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酒店回复: Gina, So glad that you got to see the waterfall and landscaping before the snow came! Thank you for staying with us!
3.0分
其他
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Our fireplace didn't work, Our TV didn't work, and the fridge made a loud noise off and on during the night. I told the front desk, but no apology or compensation was offered I guess it was just too bad for you. So, I doubt we will ever return to this hotel
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酒店回复: Patrick, We reviewed our notes, and it looks like our maintenance team went into your room on the morning after your arrival and fixed the TV and fireplace. The TV needed a factory reset (happens if too many buttons are pressed) and the timer knob was replaced on the fireplace. Perhaps you didn't realize that your concerns were resolved? Thank you for mentioning your concerns while you were onsite, so we had the opportunity to correct them.
3.0分
其他
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So-so stay for the price
The basics were clean (toilets, counters, sinks), but then there was jelly and sticky stuff all over the refrigerator and popcorn and nuts inside the pullout couch, hair on the walls of the bathroom and dirty handprints on the walls. The first room we got appeared the dining table was not even washed and the fridge door handle had a big hunk of old jam on it. they moved us to another room, the fridge was still sticky in room 2. The space and layout was great for a family. We did not find the beds to be very comfortable. Would have been nice to be able to use the smart TV features (remote was limited) so we could watch a movie.
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酒店回复: Erin, Thank you for taking the time to share your experience with us. While we’re glad to hear the basics were clean and that you appreciated the family-friendly layout, the details you’ve shared about the refrigerator and pull-out couch are concerning and below the standards we aim to uphold. We apologize for the concerns that you encountered during your stay.
3.0分
其他
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The room has an old or burnt smell in it. The smell was in all the rooms and on the bedding as well. The rooms were basic clean like spot cleaning but not a deep clean. It appears to not get cleaned often. We stayed in the same exact room we stayed in last year and it was the same condition. The patio is filled with dirt and spider webs so you cannot enjoy it. The rooms are dusty and have spider webs in the corners as well. The place is nice, small and appears family owned but a little more attention would do this place extremely well. Especially with it outdated and older resort/hotel.
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酒店回复: Shantell, Thank you for taking the time to share your feedback. We apologize that your stay was not as comfortable as you've experienced in the past. I did look up your input from 2024 when it looks like you did give us a 10 out of 10. We’ll be using your feedback to guide our efforts in refreshing and the space. Thanks Shantell.
5.0分
家庭亲子
Kitchen was clean and well stocked and the room was spacious and clean. The pool area was well maintained and safe. Staff was really nice.
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酒店回复: Thank you so much for your kind words! We're very happy to hear that you enjoyed the clean and spacious room, the well-stocked kitchen, and the safe, well-kept pool area. We're so proud of our team and are glad that our friendly staff truly made your experience even better. We appreciate the thoughtful feedback and look forward to having you stay with us again in the future!
4.0分
其他
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The coffee pot took 45 minutes to make a pot of coffee. The living room could use a couple of blankets or throws to make it more cozy.
We really enjoyed our time there though. The views from the rooms were beautiful! Very enjoyable atmosphere and we felt completely relaxed and safe.
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酒店回复: Jacqueline, Thank you so much for your thoughtful review! We're very glad to hear that you enjoyed the beautiful views and relaxing atmosphere—it means a lot to know you felt safe and comfortable during your stay. Please do let us know if you have any issues with the coffee maker in the future; there must have been something wrong with it and we're always happy to replace something like this. We look forward to having you staying with us again in the future!
3.0分
其他
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Property is rather dated and dingy. From the outside it looks great, not so hot inside. Room could have used a thorough deep cleaning and updating. Staff was quite casual and disinterested.
The area surrounding the property is lovely and is the walkability factor.
Room cost was too dear for quality of room and service,
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酒店回复: Thank you for sharing your feedback. It looks like you stayed in one of our fireplace units and not a full suite. We are sorry to hear that your experience didn’t meet expectations. While we're glad you enjoyed the surrounding area and its walkability, we regret that the condition of the room and the level of service fell short. We are actively planning updates to the unit type that you stayed in.
Room was AMAZING!!! It was clean and so perfect we booked for the same time period next year!!! The staff was courteous, helpful with ideas for restaurants and friendly!
The shower was great. Room was fine. Thumping at 5am from what seemed heat vents. Young lady who checked us in had the coldest demeanor of any hotel clerk we've ever had and we've stayed in some Norman Bates spots.
Great staff made for a pleasant and easy stay. I think the small self serve shop near the front desk was a great idea and a fantastic addition for the guests! Would stay here again 👍👍
The outside is so pretty with waterfalls and wonderful landscaping.
The staff was very nice and helpfull.
Our fireplace didn't work, Our TV didn't work, and the fridge made a loud noise off and on during the night. I told the front desk, but no apology or compensation was offered I guess it was just too bad for you. So, I doubt we will ever return to this hotel
So-so stay for the price
The basics were clean (toilets, counters, sinks), but then there was jelly and sticky stuff all over the refrigerator and popcorn and nuts inside the pullout couch, hair on the walls of the bathroom and dirty handprints on the walls. The first room we got appeared the dining table was not even washed and the fridge door handle had a big hunk of old jam on it. they moved us to another room, the fridge was still sticky in room 2. The space and layout was great for a family. We did not find the beds to be very comfortable. Would have been nice to be able to use the smart TV features (remote was limited) so we could watch a movie.
The room has an old or burnt smell in it. The smell was in all the rooms and on the bedding as well. The rooms were basic clean like spot cleaning but not a deep clean. It appears to not get cleaned often. We stayed in the same exact room we stayed in last year and it was the same condition. The patio is filled with dirt and spider webs so you cannot enjoy it. The rooms are dusty and have spider webs in the corners as well. The place is nice, small and appears family owned but a little more attention would do this place extremely well. Especially with it outdated and older resort/hotel.
Kitchen was clean and well stocked and the room was spacious and clean. The pool area was well maintained and safe. Staff was really nice.
The coffee pot took 45 minutes to make a pot of coffee. The living room could use a couple of blankets or throws to make it more cozy.
We really enjoyed our time there though. The views from the rooms were beautiful! Very enjoyable atmosphere and we felt completely relaxed and safe.
Property is rather dated and dingy. From the outside it looks great, not so hot inside. Room could have used a thorough deep cleaning and updating. Staff was quite casual and disinterested.
The area surrounding the property is lovely and is the walkability factor.
Room cost was too dear for quality of room and service,