酒店回复: cmelder33, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you experienced. We do have length of stay restrictions tied to the government rate, and we’re truly sorry this wasn’t clearly communicated during the modification process. We understand how this impacted your plans and regret that your experience did not reflect the high standards we aim to uphold. Your loyalty as a Platinum Elite member means a great deal to us, and we hope to have the opportunity to better serve you in the future.
5.0分
其他
原文
翻译提供方：Google
美好的
酒店回复: Thank you!
4.0分
商务出差
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Overall was pretty good. We slept good and the place was clean. It was good to have the small kitchen to cook small things foe kids.
Walking distance to supermarket and other dinning options.
Parking right behind property, with some spaces to charge EVs.
The gym looked good for basic things. The pool is small but inside, still a nice touch.
Breakfast is ok, the same eggs everyday and cold, both scramble and hard boiled. Tea options all with caffeine. At least got oatmeal, cereal and bagels.
The doors are so hard to open and I got hurt by one. When they close they are pretty heavy and can hurt you.
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酒店回复: Thank you for staying with us and taking the time to complete this survey. I apologize about your experience with the eggs; this is not up to our standards and will be addressed appropriately. We have multiple different herbal teas available upon request, my apologies for not having them available for you. Hopefully we will see you again in the future and the experience will be better.
5.0分
商务出差
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This was a great hotel. Very helpful staff—we had Amazon packages delivered here and got every single one. We needed our room key changed a couple of times as it stopped working after a day—turned out the key reader on the room door needed a new battery, and they took care of it after the key stopped working for the second time. The hotel is very clean. No weird smells, stains on the walls or carpet, etc. Ample luggage carts available. Nice lobby to sit in and watch tv or use the WiFi while having a drink or snack. A few decent restaurants nearby and a Harris Teeter with a Starbucks inside. A wine store, hairdresser and gas stations nearby as well. The hotel itself has very modern decor, a super clean gym with treadmills and weights, and a nice pool. The laundry situation was kind of crummy. The hotel provides soap and dryer sheets if you need it, but there are only three washers and three dryers. The washers aren’t stacked so you’re squeezing in between the washers and dryers to load and unload clothes, and the way the doors open makes it awkward to get your clothes in and out. And it costs a lot of money to wash but especially to dry. It’s like the dryers don’t work very well at all and you have to come and add more money. It’s already $3.75 a load! And even drying on “High” your clothes can still come out very wet. Definitely clean the lint filter! But even then the dryers were not doing great. Clothes still came out very damp out of one of them. The dryer vent probably needs a good cleaning. Also not great- the shower doesn’t have a door. Two things—the water takes a hundred years to heat up. It was nuts how long it took. I’m from CA and I feel super weird about just letting water run and not being in it. Then there is no door, so not only can you not warm up in the shower but also the water is just splashing into the bathroom. Fine for adults but if you have mobility issues or you have kids, the design is a slip hazard. We used an extra towel to soak up the water. Just a weird kind of shower to put in a hotel and I’m glad our kids weren’t with us because we’d have needed an additional towel. The maids did take great care of the room though. No complaints about the frequency or quantity of towels or emptying of trash. They kept the room spotless. The bed was super comfy. There was free WiFi and breakfast, although the breakfast didn’t really suit our tastes. The only other complaint I have is that there was no light in the vanity area. A vanity and mirror needs lights in front. The only close lights were all in other areas and it made it hard for both of us to get ready at the same time. Overall though, it was a good place for us to stay. And it was quiet!! We took nightly walks around the neighborhood behind the hotel. You could hear the frogs and crickets, and there were lots of fireflies. It was very relaxing to take a stroll after dinner and then shower and go to bed. We would definitely come back!
5.0分
家庭亲子
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When I arrived, the hotel staff were very friendly and helpful. We only planned to stay one night, but after having a positive and relaxing experience, we decided to stay an extra night. The room was just like the photos. It was able to accommodate my husband, who is in a wheelchair.
5.0分
家庭亲子
The staff were extraordinary and helpful. Overall facilities are in great condition.
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酒店回复: Thank you for staying with us and the kind words. We have a great team!
3.0分
其他
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Good but boring
Quite boring hotel that you simply won't want to stay for long. The lobby feels uninviting and the breakfast basic.
having said that, the hotel is OK, clean etc. Nothing wrong with it, simply boring.
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酒店回复: Thanks for the feedback, though we do not have any record of you staying in our hotel
5.0分
其他
Nice spot with dining and grocery easily walkable. Room was solid and staff was friendly
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酒店回复: Thanks for the kind words! Hope you can come back and visit again soon.
5.0分
家庭亲子
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Very clean and comfortable accommodations. Staff was very friendly and welcoming. Breakfast was delicious with lots of good options. Would definitely recommend and book there again.
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酒店回复: Brenda,Thanks for the great review! Glad you have you with us and hope for you to return again soon.
5.0分
其他
Great amenities, spacious room for a family, with ample closet space.
我经常来这个地区出差，这家酒店一直是我最喜欢的酒店。酒店比较新。然而，他们的商业行为非常糟糕。我预订的是政府价格。入住前六天，我打电话要求缩短入住时间。接电话的工作人员帮我更改了日期，我在应用程序上确认日期正确，预订仍然按政府价格进行。然而，入住前26小时，我收到一封邮件，说他们不再接受政府价格，因为我缩短了入住时间，价格将是政府价格的三倍！他们的取消政策是48小时，所以需要说明的是，当我来不及取消时，他们却把价格翻了三倍！我无法通过工作获得超过政府价格的报销，所以我不得不花了一个小时的时间与万豪客服人员通话，试图解决这个问题。他们立案了，但无法帮我取消或更改价格。在我应该入住的那天早上，经理回复了我的邮件，说他们不会接受政府价格，但同意免费取消。我也是万豪白金会员，所以在这家酒店，拥有会员等级对你没有任何帮助。我真不敢相信万豪品牌酒店会在入住前26小时把价格提高三倍。
美好的
Overall was pretty good. We slept good and the place was clean. It was good to have the small kitchen to cook small things foe kids.
Walking distance to supermarket and other dinning options.
Parking right behind property, with some spaces to charge EVs.
The gym looked good for basic things. The pool is small but inside, still a nice touch.
Breakfast is ok, the same eggs everyday and cold, both scramble and hard boiled. Tea options all with caffeine. At least got oatmeal, cereal and bagels.
The doors are so hard to open and I got hurt by one. When they close they are pretty heavy and can hurt you.
This was a great hotel. Very helpful staff—we had Amazon packages delivered here and got every single one. We needed our room key changed a couple of times as it stopped working after a day—turned out the key reader on the room door needed a new battery, and they took care of it after the key stopped working for the second time. The hotel is very clean. No weird smells, stains on the walls or carpet, etc. Ample luggage carts available. Nice lobby to sit in and watch tv or use the WiFi while having a drink or snack. A few decent restaurants nearby and a Harris Teeter with a Starbucks inside. A wine store, hairdresser and gas stations nearby as well. The hotel itself has very modern decor, a super clean gym with treadmills and weights, and a nice pool. The laundry situation was kind of crummy. The hotel provides soap and dryer sheets if you need it, but there are only three washers and three dryers. The washers aren’t stacked so you’re squeezing in between the washers and dryers to load and unload clothes, and the way the doors open makes it awkward to get your clothes in and out. And it costs a lot of money to wash but especially to dry. It’s like the dryers don’t work very well at all and you have to come and add more money. It’s already $3.75 a load! And even drying on “High” your clothes can still come out very wet. Definitely clean the lint filter! But even then the dryers were not doing great. Clothes still came out very damp out of one of them. The dryer vent probably needs a good cleaning. Also not great- the shower doesn’t have a door. Two things—the water takes a hundred years to heat up. It was nuts how long it took. I’m from CA and I feel super weird about just letting water run and not being in it. Then there is no door, so not only can you not warm up in the shower but also the water is just splashing into the bathroom. Fine for adults but if you have mobility issues or you have kids, the design is a slip hazard. We used an extra towel to soak up the water. Just a weird kind of shower to put in a hotel and I’m glad our kids weren’t with us because we’d have needed an additional towel. The maids did take great care of the room though. No complaints about the frequency or quantity of towels or emptying of trash. They kept the room spotless. The bed was super comfy. There was free WiFi and breakfast, although the breakfast didn’t really suit our tastes. The only other complaint I have is that there was no light in the vanity area. A vanity and mirror needs lights in front. The only close lights were all in other areas and it made it hard for both of us to get ready at the same time. Overall though, it was a good place for us to stay. And it was quiet!! We took nightly walks around the neighborhood behind the hotel. You could hear the frogs and crickets, and there were lots of fireflies. It was very relaxing to take a stroll after dinner and then shower and go to bed. We would definitely come back!
When I arrived, the hotel staff were very friendly and helpful. We only planned to stay one night, but after having a positive and relaxing experience, we decided to stay an extra night. The room was just like the photos. It was able to accommodate my husband, who is in a wheelchair.
The staff were extraordinary and helpful. Overall facilities are in great condition.
Good but boring
Quite boring hotel that you simply won't want to stay for long. The lobby feels uninviting and the breakfast basic.
having said that, the hotel is OK, clean etc. Nothing wrong with it, simply boring.
Nice spot with dining and grocery easily walkable. Room was solid and staff was friendly
Very clean and comfortable accommodations. Staff was very friendly and welcoming. Breakfast was delicious with lots of good options. Would definitely recommend and book there again.
Great amenities, spacious room for a family, with ample closet space.