酒店回复: Dear Laura, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property, service, and breakfast met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management
酒店回复: Dear Omesha, Thank you for your review. Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
好的
展开
酒店回复: Dear Dewone, Thank you for taking the time to share your thoughts. We appreciate your feedback and hope to have the opportunity to enhance your experience during your next stay at Extended Stay America. If there are specific areas you feel we can improve upon, please share them with us. We look forward to welcoming you back for an even better stay.Sincerely,Hotel Management
4.0分
其他
Clean room and friendly staff, this was just a place to rest with no frills. Thank you...
展开
酒店回复: Dear Herbert, It was a pleasure having you as our guest at Extended Stay America, and we appreciate your taking the time to share your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will visit us again the next time you are in the area. Sincerely,Hotel Management
1.0分
其他
展开
Never recommend to anyone
This is one of the worst experience I have ever had for staying in this hotel. Every room is smelly. Not enough towel supply. Microwave was not working for first 5 days then they changed my room and in new room internet was not working. just payhetic experience. Some staffs are good but most of them are not knowledgeble enough to interact with guest problems.
展开
酒店回复: Dear Soumen, Thank you for taking the time to share your experience. We’re sorry to hear that your stay did not meet expectations. The issues you described are not reflective of the standards we aim to uphold. We sincerely apologize for the inconvenience caused in both rooms and for the delay in resolving these problems. We appreciate your patience and will use your comments to improve our services. While we regret that your experience was disappointing, we hope you’ll consider giving us another chance in the future.Sincerely,Hotel Management
5.0分
其他
展开
Great, hard working “real” staff!
The staff is friendly and extremely helpful to the guests and their individual needs. Everyone on staff is helpful and will go up and beyond to help you, if needed. I can’t say enough nice things about them all.
1.0分
其他
Dirty and run down.
Sink in room didn’t drain.
Floor hasn’t been swept or mopped in room.
展开
酒店回复: Dear Kelly, Thank you for your recent stay and for your feedback. We sincerely apologize that your stay did not meet your expectations, particularly regarding the cleanliness and maintenance of your room. Providing a clean and fully functional environment is fundamental to our service, and we regret falling short of this standard. Your comments have been shared with the appropriate team members to help improve our standards and prevent future issues. We appreciate you bringing this to our attention and hope you will consider staying with us again, allowing us to deliver a more comfortable and satisfying experience.Sincerely,Hotel Management
3.0分
其他
展开
Paid extra for sheets everyday and never once got them. Also no WiFi and barely any tv channels was not the best was not happy but made do. People next to my were up all ight blaring music and for a smoke free place everything smelt like ****
5.0分
情侣出游
展开
They don’t have no breakfast no coffee no snacks they don’t offer us towels. We have to pay for them and they don’t offer us new bedsheets. We have to wash them horrible horrible hotel I would not stay here and they run out of toilet paper every couple of days
展开
酒店回复: Dear Guest, We appreciate you taking the time to leave your comments. As part of our Select Suites concept, we focus on providing apartment-style accommodations with full kitchens that allow guests to prepare their own meals, including breakfast, according to their schedule and preferences. This helps us maintain affordable rates for longer stays while offering the comforts of home-style living. Our front desk is always happy to help direct you to nearby breakfast spots and grocery stores as well. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management
还行吧
酒店很干净，卧室也很干净。工作人员友好而有礼貌。伟大的人们！早餐简单但很好。我们喜欢它
电梯坏了，我付了一张特大号房间的钱，但当我到达时，他们说没有特大号房间可用。互联网上的图片看起来不像实际的房间。房间里没有毛巾。
好的
Clean room and friendly staff, this was just a place to rest with no frills. Thank you...
Never recommend to anyone
This is one of the worst experience I have ever had for staying in this hotel. Every room is smelly. Not enough towel supply. Microwave was not working for first 5 days then they changed my room and in new room internet was not working. just payhetic experience. Some staffs are good but most of them are not knowledgeble enough to interact with guest problems.
Great, hard working “real” staff!
The staff is friendly and extremely helpful to the guests and their individual needs. Everyone on staff is helpful and will go up and beyond to help you, if needed. I can’t say enough nice things about them all.
Dirty and run down.
Sink in room didn’t drain.
Floor hasn’t been swept or mopped in room.
Paid extra for sheets everyday and never once got them. Also no WiFi and barely any tv channels was not the best was not happy but made do. People next to my were up all ight blaring music and for a smoke free place everything smelt like ****
They don’t have no breakfast no coffee no snacks they don’t offer us towels. We have to pay for them and they don’t offer us new bedsheets. We have to wash them horrible horrible hotel I would not stay here and they run out of toilet paper every couple of days