酒店回复: Dear Guest, Thank you for choosing us and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
酒店很干净，卧室也很干净。工作人员友好而有礼貌。伟大的人们！早餐简单但很好。我们喜欢它
展开
酒店回复: Dear Laura, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property, service, and breakfast met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
好的
展开
酒店回复: Dear Dewone, Thank you for taking the time to share your thoughts. We appreciate your feedback and hope to have the opportunity to enhance your experience during your next stay at Extended Stay America. If there are specific areas you feel we can improve upon, please share them with us. We look forward to welcoming you back for an even better stay.Sincerely,Hotel Management
1.0分
家庭亲子
Smells pot inside and out. Cleanliness is poor on common areas and front desk. Perceived maintenance conditions seem bad.
展开
酒店回复: Dear Guest, We’re sorry to hear that your visit did not meet expectations. A clean and well-maintained environment is essential, and we regret that the condition of our common areas and front desk fell short. Your feedback regarding overall cleanliness and maintenance has been shared with our team for immediate review and corrective action. We appreciate you bringing this to our attention and are committed to improving the guest experience. We hope to welcome you back again soon.Sincerely, Hotel Management
2.0分
其他
展开
The hotel smelt clean but the floors in our room were torn up and stick. The pull out couch was disgusting, scratched up and moldy. The whole place did not look like the pictures provided and was really run down and we will never be staying there again when we go back to visit
展开
酒店回复: Dear Guest, Thank you for choosing us. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up on these matters to ensure a more wonderful experience for every guest who enters our doors. We appreciate your thoughts on this matter and your patience. We hope you will return so that we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management
2.0分
其他
展开
Staff was friendly and helpful, but the room was ok at best. Killed one small cockroach and while I was checking out saw a bigger one. Microwave didn't work either. Mattress protector was ripping.
展开
酒店回复: Dear Thomas, Thank you for your review. We are glad to hear that our staff made a positive impression with their friendliness and helpfulness. However, we are sorry that your room did not meet expectations. The issues you mentioned are unacceptable, and we sincerely apologize for the discomfort this caused. Your feedback has been shared with our housekeeping and maintenance teams for immediate attention and corrective action. We appreciate you bringing these issues to our attention and hope you’ll consider giving us another opportunity to provide a cleaner and more comfortable stay.Sincerely, Hotel Management
4.0分
其他
Clean room and friendly staff, this was just a place to rest with no frills. Thank you...
展开
酒店回复: Dear Herbert, It was a pleasure having you as our guest at Extended Stay America, and we appreciate your taking the time to share your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will visit us again the next time you are in the area. Sincerely,Hotel Management
1.0分
其他
展开
Never recommend to anyone
This is one of the worst experience I have ever had for staying in this hotel. Every room is smelly. Not enough towel supply. Microwave was not working for first 5 days then they changed my room and in new room internet was not working. just payhetic experience. Some staffs are good but most of them are not knowledgeble enough to interact with guest problems.
展开
酒店回复: Dear Soumen, Thank you for taking the time to share your experience. We’re sorry to hear that your stay did not meet expectations. The issues you described are not reflective of the standards we aim to uphold. We sincerely apologize for the inconvenience caused in both rooms and for the delay in resolving these problems. We appreciate your patience and will use your comments to improve our services. While we regret that your experience was disappointing, we hope you’ll consider giving us another chance in the future.Sincerely,Hotel Management
5.0分
其他
展开
Great, hard working “real” staff!
The staff is friendly and extremely helpful to the guests and their individual needs. Everyone on staff is helpful and will go up and beyond to help you, if needed. I can’t say enough nice things about them all.
还行吧
不不
酒店很干净，卧室也很干净。工作人员友好而有礼貌。伟大的人们！早餐简单但很好。我们喜欢它
好的
Smells pot inside and out. Cleanliness is poor on common areas and front desk. Perceived maintenance conditions seem bad.
The hotel smelt clean but the floors in our room were torn up and stick. The pull out couch was disgusting, scratched up and moldy. The whole place did not look like the pictures provided and was really run down and we will never be staying there again when we go back to visit
Staff was friendly and helpful, but the room was ok at best. Killed one small cockroach and while I was checking out saw a bigger one. Microwave didn't work either. Mattress protector was ripping.
Clean room and friendly staff, this was just a place to rest with no frills. Thank you...
Never recommend to anyone
This is one of the worst experience I have ever had for staying in this hotel. Every room is smelly. Not enough towel supply. Microwave was not working for first 5 days then they changed my room and in new room internet was not working. just payhetic experience. Some staffs are good but most of them are not knowledgeble enough to interact with guest problems.
Great, hard working “real” staff!
The staff is friendly and extremely helpful to the guests and their individual needs. Everyone on staff is helpful and will go up and beyond to help you, if needed. I can’t say enough nice things about them all.