酒店回复: Dear Xiaojin, Thank you for taking the time to share your thoughts. We’re so glad to hear you had a positive stay overall, and we truly appreciate your perspective regarding the needs of long-term guests. Your suggestion about the cleaning schedule and staffing is thoughtful and will be shared with our team. We’re always looking for ways to improve, and feedback like yours helps us do just that. It was a pleasure hosting you, and we look forward to your next stay at Extended Stay America.Sincerely,Hotel Management
5.0分
情侣出游
What I don't like no ice, nowhere to sit after 11pm to socialize, no pool. I suggest that you put some chairs outside to sit so we can enjoy the view.
4.0分
商务出差
No real complains
Everything was great. It's just that the wifi had went out the last 2 days. I was there but besides that I have no complaints
2.0分
其他
Cleanliness Lacking
The cleanliness was lacking. Found a toothpick on the floor, dirty floors, smelled pretty bad. Just a bad experience all around.
1.0分
家庭亲子
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I had a reservation and we had car trouble on the way. I called to let them know we would be late. The lady asked, did you already pay I said yes she said that’s fine. Well it wasn’t the late night staff stated I didn’t have a reservation anymore and if she gave me a reservation she would be fired. Made no sense to me. I would not/will not recommend this hotel ever.
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酒店回复: Dear Christine, We sincerely apologize for the confusion and frustration you experienced during your arrival. It’s concerning to hear about the miscommunication regarding your reservation, especially after you took the time to call ahead. This is not the level of service we aim to provide, and we understand how disappointing and inconvenient this must have been. Your feedback has been shared with our team so we can address the matter internally and work to prevent similar situations in the future. Thank you for bringing this to our attention, and we hope to make it up to you on a future visit.Sincerely,Hotel Management
5.0分
商务出差
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Clean, quiet, n
Amazing place and extremely nice and clean. The people are so kind. That includes the staff and the people they attract. I will definitely be returning!
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酒店回复: Dear Megan, Thank you for choosing Extended Stay America and sharing your experience. We’re thrilled to hear that you found the environment clean and peaceful, and that both our team and fellow guests made a positive impression. It’s always our goal to provide a welcoming and comfortable experience, and we’re so glad that came through during your stay. We truly appreciate your feedback and look forward to welcoming you back again soon!Sincerely,Hotel Management
2.0分
其他
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Bed was shot on one side. Had a hard time adjusting the shower since it was a little off. I could have got a better breakfast at a gas station- no fruit, yogurt or anything much but a few small muffins and nasty coffee. I was not impressed and my spouse did not like feeling like he was going to fall out of bed all night due to the bed being broke and worn down where people sat on it.
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酒店回复: Dear Benjamin, Thank you for sharing your feedback with us. We’re sorry your experience fell short of what you had envisioned. Your observations about the accommodations and morning offerings have been noted and will be shared with the appropriate teams as part of our commitment to enhancing guest satisfaction. We appreciate your candid comment, as it helps us improve our services. We hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
2.0分
其他
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The Hotel was dim and shabby. Rooms were out dated and poorly maintained. Bugs in/outside of rooms. Staff was pleasant when approached for questioning or other needs.
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酒店回复: Dear Daniel, Thank you for sharing your feedback following your recent stay. We are sorry to learn that the condition of the property and accommodations did not meet your expectations. Ensuring a clean and well-maintained environment is a priority, and we regret any discomfort caused by the issues you experienced. It is encouraging to know that our team was courteous and helpful during your visit. Your observations are valuable to us as we strive to improve the quality of our services. We appreciate your comments and look forward to the opportunity to provide a better experience in the future.Sincerely,Hotel Management
工作人员非常友善热情。酒店设施很干净，但感觉非常单调、像医院一样。房间里乙烯基椅子的套子磨损得很厉害，看起来很旧，尽管坐着很舒服。房间很普通，厨房里没有任何补给品，需要专门到前台要。浴室里也没有吹风机，这是我们住过的第一家不提供吹风机的酒店。路噪也比预想的要大。广告上说的免费早餐非常简单，没有水果、酸奶等等，基本上只有松饼和能量棒。工作人员很好，但入住体验令人失望。
伟大的
住宿体验非常好，但长住：两周才會清理更换一次所有用具不但合理，尤其是炎熱的夏天，觉的应該增加保洁人員數量……
What I don't like no ice, nowhere to sit after 11pm to socialize, no pool. I suggest that you put some chairs outside to sit so we can enjoy the view.
No real complains
Everything was great. It's just that the wifi had went out the last 2 days. I was there but besides that I have no complaints
Cleanliness Lacking
The cleanliness was lacking. Found a toothpick on the floor, dirty floors, smelled pretty bad. Just a bad experience all around.
I had a reservation and we had car trouble on the way. I called to let them know we would be late. The lady asked, did you already pay I said yes she said that’s fine. Well it wasn’t the late night staff stated I didn’t have a reservation anymore and if she gave me a reservation she would be fired. Made no sense to me. I would not/will not recommend this hotel ever.
Clean, quiet, n
Amazing place and extremely nice and clean. The people are so kind. That includes the staff and the people they attract. I will definitely be returning!
Bed was shot on one side. Had a hard time adjusting the shower since it was a little off. I could have got a better breakfast at a gas station- no fruit, yogurt or anything much but a few small muffins and nasty coffee. I was not impressed and my spouse did not like feeling like he was going to fall out of bed all night due to the bed being broke and worn down where people sat on it.
The Hotel was dim and shabby. Rooms were out dated and poorly maintained. Bugs in/outside of rooms. Staff was pleasant when approached for questioning or other needs.