酒店回复: Dear Xiaojin, Thank you for taking the time to share your thoughts. We’re so glad to hear you had a positive stay overall, and we truly appreciate your perspective regarding the needs of long-term guests. Your suggestion about the cleaning schedule and staffing is thoughtful and will be shared with our team. We’re always looking for ways to improve, and feedback like yours helps us do just that. It was a pleasure hosting you, and we look forward to your next stay at Extended Stay America.Sincerely,Hotel Management
2.0分
其他
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This place is a train wreck. Stay far away. Understaffed. Dirty rooms. Furniture falling apart. Roaches in the rooms. Loud and unpleasant long term residents. April was the manager and she hustled to try and make this train wreck work but seemed unable to get the help she needed. Do not stay here unless it’s a last resort.
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酒店回复: Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely, Hotel Management
3.0分
其他
The bathroom could have been cleaned a little better I can sell the person before me was very hairy.
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酒店回复: Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite and its bathroom were not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Apart from this, we hope we met your other expectations, making your time a satisfactory experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
2.0分
商务出差
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Old furnitures & fixtures. Rust on light fixtures in the bathroom. Furnitures look like it’s from Walmart. Staff started vacuuming 7:30AM!
Will not recommend. You get what you paid for..
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酒店回复: Dear Guest, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns with the cleanliness and upkeep of the property, and we will address this as we move ahead. Our staff's top priority is to provide a clean environment for our guests; therefore, we are sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel Management
4.0分
商务出差
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apparently, this is a pet friendly property. The room had a pet melt it and the chair was tore up. I did not feel comfortable staying there. It is a shame probably not the animals fault but I don't think people with animals should stay at hotels and then leave for the day and allow their animal to bark and tear up places.
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酒店回复: Dear Guest, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
1.0分
其他
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Filthy Hotel Inside and Out
I had to change roomes because the bathroom, fllors and room.was not clean. There was hair from shaving all over the bathroom counter, toothpaste and toothpaste spit all over the ckunter and sink. The toilet had hair and was not clean. The floors were filthy and hadn't been cleaned at all.
When I changed rooms the TV screen was broken and couldn't be used. The floors were also dirty.
Beer bottles and cigarette butts all over the premises and stair wells.
There was no noise ordinance as the people above us jumped around and moved thier bed, furniture and music until 2 am.
The only positive was the front office staff. Even though we had A LOT of issues the staff was patient and at least tried to the best they could with the limited staff and resources they had.
Even so, I will never stay at this hotel or another Extended Stay Hotel again.
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酒店回复: Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
1.0分
其他
Could feel the springs in the bed and the tv did not work.
Lack of a care in the world to assist
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酒店回复: Dear Guest, Thank you for sharing your observations through your review. We do sincerely apologize for any inconvenience you experienced. Please know that had we been made aware, we would have done everything possible to resolve these issues immediately to help make the most of your stay. Thank you once more, and we hope you will stay with us again the next time you are in the city.Sincerely,Hotel Management
2.0分
其他
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The room temperature was too cold or too hot. It was noisy. Smell of cigarettes. It was rough. Definitely wouldn’t recommend staying here unless you just had too.
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酒店回复: Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that temperature issues, noise, and odor concerns impacted your stay. We understand the importance of comfort and rest for our guests, and your comments will be reviewed with our team to identify ways we can enhance room maintenance and overall guest experience. While some environmental factors can be challenging to control, we’re committed to enhancing comfort and consistency for all visitors. We regret that your stay did not meet expectations and hope you might consider giving us another opportunity to provide a more pleasant and restful visit in the future.Sincerely,Hotel Management
工作人员非常友善热情。酒店设施很干净，但感觉非常单调、像医院一样。房间里乙烯基椅子的套子磨损得很厉害，看起来很旧，尽管坐着很舒服。房间很普通，厨房里没有任何补给品，需要专门到前台要。浴室里也没有吹风机，这是我们住过的第一家不提供吹风机的酒店。路噪也比预想的要大。广告上说的免费早餐非常简单，没有水果、酸奶等等，基本上只有松饼和能量棒。工作人员很好，但入住体验令人失望。
伟大的
住宿体验非常好，但长住：两周才會清理更换一次所有用具不但合理，尤其是炎熱的夏天，觉的应該增加保洁人員數量……
This place is a train wreck. Stay far away. Understaffed. Dirty rooms. Furniture falling apart. Roaches in the rooms. Loud and unpleasant long term residents. April was the manager and she hustled to try and make this train wreck work but seemed unable to get the help she needed. Do not stay here unless it’s a last resort.
The bathroom could have been cleaned a little better I can sell the person before me was very hairy.
Old furnitures & fixtures. Rust on light fixtures in the bathroom. Furnitures look like it’s from Walmart. Staff started vacuuming 7:30AM!
Will not recommend. You get what you paid for..
apparently, this is a pet friendly property. The room had a pet melt it and the chair was tore up. I did not feel comfortable staying there. It is a shame probably not the animals fault but I don't think people with animals should stay at hotels and then leave for the day and allow their animal to bark and tear up places.
Filthy Hotel Inside and Out
I had to change roomes because the bathroom, fllors and room.was not clean. There was hair from shaving all over the bathroom counter, toothpaste and toothpaste spit all over the ckunter and sink. The toilet had hair and was not clean. The floors were filthy and hadn't been cleaned at all.
When I changed rooms the TV screen was broken and couldn't be used. The floors were also dirty.
Beer bottles and cigarette butts all over the premises and stair wells.
There was no noise ordinance as the people above us jumped around and moved thier bed, furniture and music until 2 am.
The only positive was the front office staff. Even though we had A LOT of issues the staff was patient and at least tried to the best they could with the limited staff and resources they had.
Even so, I will never stay at this hotel or another Extended Stay Hotel again.
Could feel the springs in the bed and the tv did not work.
Lack of a care in the world to assist
The room temperature was too cold or too hot. It was noisy. Smell of cigarettes. It was rough. Definitely wouldn’t recommend staying here unless you just had too.