酒店回复: 亲爱的卡拉，非常感谢您对我们酒店环境优美和房间舒适的赞美之词。我们衷心感谢您的反馈，并感谢您抽出宝贵时间与我们分享您的入住体验。对于您入住期间客房清洁服务给您带来的不便，我深表歉意。我们通常会在客人入住较长时间时应要求提供客房清洁服务，或提供垃圾袋等额外用品，我也深知保持清洁舒适的环境对您至关重要。我一定会将您的反馈转达给我们的客房清洁团队，以确保我们今后能够更好地满足类似情况的客人。对于您在餐厅和休息室遇到的问题，我也深表歉意。由于附近大学活动众多，本地客流量有所增加，很遗憾您未能按计划在休息室用餐。请您放心，我们始终致力于为客人提供最佳服务和灵活安排，您的意见将被纳入未来的改进计划。再次感谢您分享您的入住体验。我们重视您的反馈，并期待您下次光临，享受更加美好的入住体验。如果您再次选择入住我们酒店，请随时直接与我们联系，以确保满足您的所有偏好。

酒店回复: Dear Rob,Thank you for choosing to stay with us, and for sharing your feedback. We are thrilled to hear that you had a positive experience with our clean facilities and comfortable rooms. It’s always wonderful to know when our guests enjoy their stay.I do apologize for the concerns you mentioned regarding the self-parking charge and the shower design. We understand that 25.00 per night for parking may feel high, however we do have the cheapest secured parking in Downtown. Regarding the shower design, I sincerely apologize for the inconvenience caused. While the design may have been intentional for aesthetic reasons, I understand how it can lead to water spillage. I will certainly pass this information along to our maintenance team for review and consider any possible solutions.Again, thank you for your thoughtful feedback. We truly value your comments and hope to have the pleasure of welcoming you back soon.

酒店回复: Dear Therese, Thank you for sharing about your stay! We are thrilled to hear that you enjoyed the Bistro and our staff was able to get you in early! We do hope to welcome you back the next time you're in the area!

酒店回复: Dear Kelly,Thank you so much for your kind feedback! We’re thrilled to hear that your experience, from check-in to check-out, was wonderful. We’re glad you enjoyed your gorgeous room, the comfortable corner sofa, and the cozy bed. It’s great to know that everything was clean and that our store shop had everything you needed. We’re honored to be your go-to hotel in Knoxville and can’t wait to welcome you back for another fantastic stay.

酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the issues you encountered with your billing and the inconvenience it caused, especially while you were on a work assignment. It’s unacceptable that you were charged multiple times, and I understand how frustrating this situation has been. I assure you that we take your concerns seriously, and I will personally investigate this matter to ensure that it doesn’t happen again. We value your feedback, and I truly hope to regain your trust in our hotel. Thank you for your understanding.

酒店回复: Thank you for sharing your experience with us! We hope to see you again for the next concert!

酒店回复: Dear Phyllis,Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay and found our staff to be excellent. It’s also great to know that you took advantage of our convenient location with nearby dining, shopping, and easy highway access. We look forward to welcoming you back for your next visit.

酒店回复: Dear Justin,Thank you so much for your kind words! We are thrilled to hear that you had such a wonderful experience during your stay with us. Our team works hard to ensure that every guest feels welcomed and taken care of, so it's fantastic to know that our staff made such a positive impact. We’re also glad that the room exceeded your expectations and had everything you needed for a comfortable stay. It was a pleasure having you here, and we truly appreciate your feedback. We look forward to welcoming you back soon for another exceptional experience!

酒店回复: Thank you so much for your kind feedback. We’re delighted to hear that you enjoyed your stay with us at the Courtyard Knoxville Downtown. We are pleased to hear our location met your expectations, and we can’t wait to have you with us again!