酒店回复: Hello,It’s always a pleasure to know our guests leave with good memories. We’re looking forward to welcoming you again for another enjoyable stay.#Stay Curious

酒店回复: Hala Marhab,Thank you for sharing your experience with us. We sincerely apologize for the confusion regarding your room type during the first two days and for the concern caused by the additional charge attempt. This is certainly not the experience we aim to provide, and we completely understand how frustrating this must have felt.We also appreciate your feedback regarding the accessible room layout and the inconvenience it caused, as well as the disruption due to the temporary cold water shutdown. These matters will be carefully reviewed with our team to ensure better communication and smoother room allocation moving forward.We’re glad that the situation was eventually resolved and that you were moved on the 9th floor. Thank you again for your patience and valuable feedback.Stay Vibrant,Jovana & Team

酒店回复: Hala Marhab,Thank you for taking the time to share your feedback. We truly value hearing from our guests, even when the experience isn’t perfect.We appreciate your observations about the room size, location, and amenities. We understand that convenience, comfort, and value are very important, and your comments help us identify areas where we can continue to improve. We’re glad that our team was able to assist with your room change and that you found the breakfast satisfactory.We hope that, despite some challenges, there were still moments you could enjoy, and we would love the opportunity to welcome you again and provide a stay that better meets your expectations.Stay Curious,Jovana & Team

酒店回复: Hala Marhab,Thank you for sharing your detailed feedback with us.We’re glad you chose to stay with us for three days and appreciated our extensive breakfast options, including Chinese congee and spring rolls. We also appreciate your observations regarding room layout, noise, and the restaurant space — these are valuable insights that help us continue to improve our guest experience.We hope that, despite the challenges, you were able to enjoy your time near Dubai Mall, and we would love the opportunity to welcome you back for a stay that better meets your expectations.Stay Curious,Jovana & Team

酒店回复: Hala Marhab,Thank you for taking the time to share your experience!We’re happy to hear that you found the rooms clean, the housekeeping excellent, and our team enthusiastic in their service. We appreciate your feedback on the location, breakfast, and spa and pool facilities — your insights help us continue improving for our guests. It’s great to know that, despite their size, the facilities met your expectations.We look forward to welcoming you again for another enjoyable stay.Stay Curious,

酒店回复: Hala Marhab,Thank you for sharing your experience!We’re delighted that our team could assist you and ensure a smooth check-in, even in the early hours. It’s wonderful to hear that their professionalism made a positive difference and allowed you to rest comfortably.We look forward to welcoming you back for another seamless stay!Stay Curious,Jovana & Team

酒店回复: Hala Marhab,Thank you for taking the time to share your experience with us. We are truly sorry to hear about the issues you encountered during your stay. This is far from the standard we strive to provide.Your feedback regarding noise disturbances, cleanliness, and maintenance concerns is taken very seriously. We will be addressing each point with our housekeeping, engineering, and front‑office teams to ensure immediate improvement.We are also sorry that you felt uncomfortable during your interactions with our team. Our colleagues who come from many different nationalities work hard to deliver warm, respectful service to all guests, and we will reinforce our commitment to hospitality and professionalism.We appreciate you bringing these matters to our attention and would welcome the chance to speak with you directly, should you wish to share more details. Your experience is important to us, and we are committed to doing better.Stay Vibrant,Jovana & Team

酒店回复: Thank you so much for taking the time to share your experience with us! We’re delighted to hear that you had an overall pleasant stay, and we truly appreciate your kind words.We’re sorry that the construction nearby caused some inconvenience during your visit. Despite this, we’re very happy to know that our team made a positive impact. We’re so glad your trip turned out to be a pleasant one, and we hope to welcome you back soon for an even smoother and more enjoyable experience.Stay Vibrant,Jovana & Team

酒店回复: Hala Marhab,Thank you for sharing your experience!We’re delighted you enjoyed our prime location near the Burj Khalifa and Dubai Mall, as well as the warm and attentive service from our team. We appreciate your feedback regarding the construction noise and breakfast preferences, which helps us continue improving for all our guests.We hope to welcome you back soon for an even more enjoyable stay!Stay Curious,Jovana & Team

酒店回复: Hala Marhab,Thank you for your wonderful feedback!We’re thrilled you enjoyed our prime location near downtown Dubai and the Burj Khalifa, as well as the stylish, modern design of our newly renovated property. It’s great to hear you also felt the stay offered excellent value for money.We can’t wait to welcome you back for another fantastic visit!Stay Curious,Jovana & Team