酒店回复: We appreciate your feedback and are thrilled to hear you had a great experience. Thank you for staying with us, Moses! See you again soon.
4.0分
其他
原文
翻译提供方：Google
好的
展开
酒店回复: Thank you for your review! We're thrilled to hear you enjoyed your stay with us. We look forward to welcoming you back soon!
2.0分
其他
展开
Should have read the reviews first
Not enough characters are allowed here to express what was completely wrong with this stay.
Among other things, the carpet in our room was filthy. It was so dirty. And, some unknown substance was ground into it in several spots. Take a look at the pictures. I took those in case the property tried to charge us. The pictures don't quite convey how bad it looked.
Ironically, we were told a couple of hours into our stay that we had to leave the room so they could deep-clean the carpet and AC unit. When we complained, the manager - who was perfectly friendly and professional, I must say - said we should have seen a flyer pushed under our door, and that the person at check-in should have informed us in advance. Neither of those happened. The cleaning was called off (maybe not the best idea). She was doing her best in what was a very bad fail in planning, so I have to give her credit for that.
Breakfast was dismal. Probably the worst I have ever had at a hotel. The manager on duty said they were changing management, and that was why they were out of everything. (We paid for this?!)
To be fair, the staff were professional and responsive. They were obviously going through some challenges. I just wonder how bad it must have been before new management was called in. I chose this property because we have always had great experiences with this chain. This stay proved that you should read the reviews first. Hopefully the new people can turn this around for future guests.
3.0分
其他
展开
Green Pool
The first room they gave us, the AC unit was leaking and the carpet was soaking wet. I called down and they quickly moved us to a different room. New room was missing the TV remote so they went to the originally booked room and brought us that one. Overall, good stay. Only complaint was that the pool water was green and dirty. We were not notified of this upon arrival so my kids were dressed in swimsuits and sunscreen to walk down and be super disappointed. One of the reasons I booked this hotel was for the pool. It was still over 100 degrees outside so I would have expected the pool to be kept up with.
2.0分
情侣出游
展开
This hotel is in various states of disrepair - one elevator is broken, several halls are torn up as if under construction, though minus the sheeting/indicator that they're being improved. Our room had stains on the couch. The pool is green and actively growing things. The bed was clean and the staff was friendly.
3.0分
情侣出游
展开
There were no cinnamon buns for breakfast (we love them)
no medicines or toiletries to purchase
we had issue with loud music but called front desk and they handled it
ice machine 4th floor broken
breakfast was nice
staff were nice
3.0分
其他
展开
The lobby and hallways were warm. One elevator was out of order and the pool was closed. I'm not sure what was going on or if this was a cost saving measure. The room was nice, AC worked well. The breakfast was good.
4.0分
其他
The service and food was phenomenal. The pool appeared unclean, not sure if it was under construction. That was a little disappointing.
很棒的酒店和一流的服务。热腾腾的早餐非常美味，厨师也很开朗友善。酒店非常干净舒适。下次还会再预订！
房间很干净。早餐不错，但如果种类再丰富一些就更好了。
没有意见
好的
Should have read the reviews first
Not enough characters are allowed here to express what was completely wrong with this stay.
Among other things, the carpet in our room was filthy. It was so dirty. And, some unknown substance was ground into it in several spots. Take a look at the pictures. I took those in case the property tried to charge us. The pictures don't quite convey how bad it looked.
Ironically, we were told a couple of hours into our stay that we had to leave the room so they could deep-clean the carpet and AC unit. When we complained, the manager - who was perfectly friendly and professional, I must say - said we should have seen a flyer pushed under our door, and that the person at check-in should have informed us in advance. Neither of those happened. The cleaning was called off (maybe not the best idea). She was doing her best in what was a very bad fail in planning, so I have to give her credit for that.
Breakfast was dismal. Probably the worst I have ever had at a hotel. The manager on duty said they were changing management, and that was why they were out of everything. (We paid for this?!)
To be fair, the staff were professional and responsive. They were obviously going through some challenges. I just wonder how bad it must have been before new management was called in. I chose this property because we have always had great experiences with this chain. This stay proved that you should read the reviews first. Hopefully the new people can turn this around for future guests.
Green Pool
The first room they gave us, the AC unit was leaking and the carpet was soaking wet. I called down and they quickly moved us to a different room. New room was missing the TV remote so they went to the originally booked room and brought us that one. Overall, good stay. Only complaint was that the pool water was green and dirty. We were not notified of this upon arrival so my kids were dressed in swimsuits and sunscreen to walk down and be super disappointed. One of the reasons I booked this hotel was for the pool. It was still over 100 degrees outside so I would have expected the pool to be kept up with.
This hotel is in various states of disrepair - one elevator is broken, several halls are torn up as if under construction, though minus the sheeting/indicator that they're being improved. Our room had stains on the couch. The pool is green and actively growing things. The bed was clean and the staff was friendly.
There were no cinnamon buns for breakfast (we love them)
no medicines or toiletries to purchase
we had issue with loud music but called front desk and they handled it
ice machine 4th floor broken
breakfast was nice
staff were nice
The lobby and hallways were warm. One elevator was out of order and the pool was closed. I'm not sure what was going on or if this was a cost saving measure. The room was nice, AC worked well. The breakfast was good.
The service and food was phenomenal. The pool appeared unclean, not sure if it was under construction. That was a little disappointing.