酒店回复: Hello Gregory! We are stoked to hear you enjoyed your time with us and to hear you loved the rooms and friendly staff! I am so sorry for any confusion regarding the restaurant and pool!. We offer those next door in Building 1, so next time you come to see us (and we hope you will soon), feel free to stop by to have a bite to eat or relax at the pool. Thanks so much for sharing your experience, it was a pleasure having you with us!
酒店回复: Thank you for taking the time to leave your feedback Travis. We are sorry to hear that your stay did not exceed your expectations as most of our guests report.We hope we get another chance to prove this was not the normal guest experience.
酒店回复: Thank you for taking the time to leave your feedback Vanessa. I am sorry to read that your stay was not a pleasant one. We will use your feedback to improve our guests' experiences.
5.0分
其他
原文
翻译提供方：Google
我真的很喜欢一切，非常干净整洁，甚至厨房也要做饭，我喜欢它
展开
酒店回复: Muchas gracias por tomarse el tiempo de compartir su experiencia. ¡Esperamos tenerte de vuelta con nosotros pronto!
4.0分
其他
展开
Property was clean and staff were friendly and helpful. Only complaint was what I assume to be a dryer on the other side of the headwall that we could hear buzz loudly through the wall periodically. Probably isn’t an issue for most, but we were attending a mostly nocturnal event and slept through the day.
展开
酒店回复: Hey Cody! So glad to hear you had a great stay and loved the staff and property. Super sorry to hear about the buzzing you heard and hope you will give us an opportunity to make it up to you on a future stay!
2.0分
其他
展开
Arriving at the Candlewood Suites we were told, they have not the room I had a confirmed reservation. They also informed us, that they already transfered us to the Holiday Inn close to the Candlewood. We were not informed ahead and not asked if that is ok. Yes the Holiday Inn gave us a comfortable suite but not with the kitchenette what was a top point for me to do the reservation with Candlewood (I`m sensible to a lot of food and love to do small foods myself).
展开
酒店回复: Dear Ms. Krohn,Due to an unforeseen maintenance issue with the specific room type you reserved, we were unable to accommodate your confirmed reservation at our Candlewood Suites location. We sincerely apologize for the inconvenience and frustration caused by this situation, especially as we understand how important the kitchenette feature was for your stay.We deeply regret that we had to transfer you to the nearby Holiday Inn without informing you ahead of time or asking for your preference as there was no contact information provided in your third party reservation.While we are glad the Holiday Inn provided a comfortable suite, we recognize it did not meet all your specific needs and preferences. We are confident that the accommodations provided at the Holiday Inn were of a comparable standard.Again, I apologize for the oversight in communication and hope you will consider staying with us under better circumstances in the future.Sincerely,Diana ReynaGM
5.0分
商务出差
I only spent one night, but the bed was comfortable and the air airport shuttle was quick and easy to attain.
展开
酒店回复: Hello Bernadette Towns! Thank you so much for taking the time to leave such a spectacular review. It was great having you, if only for one night, and we hope to have you back soon!
5.0分
其他
Great stay. Clean room and staff was very friendly. Will stay again next time I’m in town.
展开
酒店回复: Hello Miguel! We cannot understate how proud we are to receive your perfect scoring review. It is so great you had a great stay, loved our attention to detail as well as our friendly staff. We would love to have you back next time you are in town!!
靠近机场
我们一大早就要从圣安东尼奥机场出发，在 Candlewood 酒店住了一晚。房间宽敞干净，床也很舒服。停车场对面有一家餐厅，所以不用开车。我们唯一的抱怨是高速公路的噪音会影响睡眠，但这也是靠近机场的代价。所有机场酒店都位于高速公路上，所以 Candlewood 酒店也面临同样的问题。酒店还提供班车服务。
舒适惬意的住宿体验
在奥斯汀的Besame Mucho周末住宿体验棒极了！离活动场地很近，而且食物美味！入住服务很棒，床很舒服，水压/水温也刚刚好！
工作人员非常友好，乐于助人。有厨房、免费停车位，床也很舒服。没有餐厅和泳池，但这些对我来说并不重要，因为我经常外出拜访。
有人大声尖叫了大约30分钟。冰箱顶部很脏。因为家里有急事，不得不提前离开，而且我住的那几晚的房费都退不回来。
泳池就在隔壁
泳池就在隔壁。如果泳池很重要的话，我肯定不会住在这里。
另外要注意，即使班车说是24小时全天候服务，你也可能会和其他人抢位置。而且班车只能停靠指定区域，而不是你的登机口。注意时间安排。
服务很棒，前台的Kelly是一位注重解决方案的人。
我真的很喜欢一切，非常干净整洁，甚至厨房也要做饭，我喜欢它
Property was clean and staff were friendly and helpful. Only complaint was what I assume to be a dryer on the other side of the headwall that we could hear buzz loudly through the wall periodically. Probably isn’t an issue for most, but we were attending a mostly nocturnal event and slept through the day.
Arriving at the Candlewood Suites we were told, they have not the room I had a confirmed reservation. They also informed us, that they already transfered us to the Holiday Inn close to the Candlewood. We were not informed ahead and not asked if that is ok. Yes the Holiday Inn gave us a comfortable suite but not with the kitchenette what was a top point for me to do the reservation with Candlewood (I`m sensible to a lot of food and love to do small foods myself).
I only spent one night, but the bed was comfortable and the air airport shuttle was quick and easy to attain.
Great stay. Clean room and staff was very friendly. Will stay again next time I’m in town.