酒店回复: Thank you for taking the time to complete our online survey, we do apologize for the inconvenience of your stay. We are waiting for a technician for the elevator. We hope you have a wonderful day!
5.0分
商务出差
The room was very clean, bigger than an ordinary room and I slept like a rock even though the hotel is right next to a busy freeway.
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酒店回复: Thank you for taking the time to complete our online survey, I'm glad you enjoyed your stay. Next visit, I will make sure you have a room facing the back. We look forward to seeing you again.
5.0分
情侣出游
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Clean, friendly staff, the room was larger than expected.. plenty of room. The walls or ceilings were very thin. Heard a lot of noise. Very convenient and close to the airport. Would definitely stay again.
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酒店回复: Thank you for taking the time to complete our online survey, next visit I will have you facing the back of the hotel so it won't be noisy. I hope to see you again soon!
3.0分
其他
There was no hot water for 2 of the 3 days we were there. The receptionist kept telling us they were working on it.
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酒店回复: Thank you for taking the time to complete our online survey, we do apologize for the inconvenience of your stay. We hope you will give us another chance to have a better experience here with us at Comfort Suites.
4.0分
其他
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My check-in with Don was smooth. He was professional and knowledgeable. My check-out was not so great. The representative was unprofessional and was unable to answer simple questions regarding charges.
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酒店回复: Thank you for taking the time to complete our online survey, I do apologize for the inconvenience of your checkout. I will speak with the front desk agent about this situation. I hope you will come visit us again and have a wonderful day!
2.0分
情侣出游
The property was clean but we did not have hot water for 1 full day. The water pressure was horrible the entire time of our stay.
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酒店回复: Thank you for taking the time to complete our online survey, we do apologize for the inconvenience of your stay. We hope you will come back to visit to have a better experience here with us.
1.0分
其他
Terrible service i didnt end up staying at the hotel and the manager refused to refund me. Before i was set to even check in
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酒店回复: Thank you for taking the time to complete our online survey, we do apologize for the inconvenience of your stay. You did book through a third party, therefore we cannot do anything about the reservation. You did have a 24 hour cancellation policy which you did not meet the requirements. Hope you have a wonderful day!
3.0分
情侣出游
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I liked the convenience of being close to the Houston Airport. The price, location and overall conditions of the facility were acceptable. At time of check in my reservation was not found on the hotel's system. I contacted ******* and the representative was able to call the hotel and after one hour I was able to get a room. However, it was on the first floor, so there was a lot of street noise. The front desk person mentioned that was the only room left with the accommodations in my reservation. I imagine I would've had a better choice should my reservation were visible twelve days before when I booked it.
******* and Comfort Inn blamed each other for the mistake.
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酒店回复: Thank you for taking the time to complete our online survey, we do apologize for the inconvenience of your stay. You booked with ******* so therefore Choice has nothing to do with your reservation. Your reservation never came to our system and that's why the front desk staff told you to contact ******* because that's how you reserved your reservation. As far as you being on the first floor, there were no other single kings available to move you to. Hope you have a wonderful day!
3.0分
情侣出游
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The bedroom space felt to big it didn't feel comfy and not enough parking, we got late to the hotel and had to park around the back and I didnt feel safe. When checking out the next day I was asked how was my stay and I mention that TV wasn't working and the Front desk lady said "I know we have been having issues".
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酒店回复: Thank you for taking the time to complete our online survey, I do apologize for the inconvenience of your stay. We could have switched your room as soon as possible if we would have known about the television. Hope you have a wonderful day!
具体忘记了 感觉还不错
电梯坏了，所以我不得不搬着行李上楼。
The room was very clean, bigger than an ordinary room and I slept like a rock even though the hotel is right next to a busy freeway.
Clean, friendly staff, the room was larger than expected.. plenty of room. The walls or ceilings were very thin. Heard a lot of noise. Very convenient and close to the airport. Would definitely stay again.
There was no hot water for 2 of the 3 days we were there. The receptionist kept telling us they were working on it.
My check-in with Don was smooth. He was professional and knowledgeable. My check-out was not so great. The representative was unprofessional and was unable to answer simple questions regarding charges.
The property was clean but we did not have hot water for 1 full day. The water pressure was horrible the entire time of our stay.
Terrible service i didnt end up staying at the hotel and the manager refused to refund me. Before i was set to even check in
I liked the convenience of being close to the Houston Airport. The price, location and overall conditions of the facility were acceptable. At time of check in my reservation was not found on the hotel's system. I contacted ******* and the representative was able to call the hotel and after one hour I was able to get a room. However, it was on the first floor, so there was a lot of street noise. The front desk person mentioned that was the only room left with the accommodations in my reservation. I imagine I would've had a better choice should my reservation were visible twelve days before when I booked it.
******* and Comfort Inn blamed each other for the mistake.
The bedroom space felt to big it didn't feel comfy and not enough parking, we got late to the hotel and had to park around the back and I didnt feel safe. When checking out the next day I was asked how was my stay and I mention that TV wasn't working and the Front desk lady said "I know we have been having issues".