酒店回复: Thank you for taking the time to share your experience. We’re very sorry to hear about the noise disturbance and the impact it had on your stay — especially knowing you had an important interview the next day. That’s certainly not the experience we want any of our guests to have.While we’re glad to hear you found the hotel clean and the check-in service and fitness center to your satisfaction, we deeply regret that we were unable to fully resolve the noise issue during your stay. We will be addressing this situation internally to ensure our team handles such matters with the urgency and care they deserve.Your comfort is important to us, and we understand why you chose not to return. We truly apologize for this disappointing experience and appreciate your past loyalty to Best Western. Should you ever reconsider, we’d love the opportunity to provide a much better stay.
2.0分
家庭亲子
原文
翻译提供方：Google
酒店比较新。80% 干净，20% 缺少点睛之笔。
而且，水压是史上最低的！淋浴可不是每个人都能做到的。都2025年了，这怎么还会是个问题呢？
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酒店回复: On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
2.0分
家庭亲子
原文
翻译提供方：Google
员工服务很好，预订特大床房时没有折叠床和沙发。房间干净，早餐不错。
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酒店回复: Hi Don,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
5.0分
其他
原文
翻译提供方：Google
一切都很棒
酒店回复: Thank you for your recent stay!
3.0分
其他
Checkin agent was not friendly. Gave no direction to room or amenities; ice location, room location, 24 hr coffee availability.
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酒店回复: We’re sorry to hear about your experience during check-in. Our goal is to make every guest feel welcome and informed, and it’s clear we fell short in this instance. We’ll be reviewing your comments with our staff to ensure this doesn’t happen again. Thank you for bringing this to our attention — we value your feedback and hope to better serve you in the future.
4.0分
其他
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Room was great, clean spacious and comfortable. Bed was very comfortable, blanket and pillows not so much. Dining area was nice. Breakfast was ok. Food choices could use some improvements. Hot food containers not easy to access and somewhat dangerous. Great place to stop after a long drive.
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酒店回复: We appreciate you taking the time to share your experience. It’s great to know that you found your room clean, spacious, and comfortable. We’re sorry to hear the bedding and breakfast setup didn’t fully meet your expectations — we’ll certainly review your feedback with our team to make improvements. Thank you for choosing to stay with us, and we hope to see you again on your next trip!
房间大又很干净、摆放讲究，设备较新，是我住过的最好的BW。
长途旅行中非常棒的中途休息点，还有免费的特斯拉二级充电桩就更好了。
非常干净利落
干净整洁，员工友善，早餐新鲜美味。
好的开始，糟糕的结局。
入住服务还行。酒店很干净。健身房很棒，用品齐全。酒店一直很安静，直到晚上9点30分左右。410房间（我们住在412房间）的电视一直开到凌晨12点30分，声音一直很大。我们多次向前台反映这个问题，一位女士确实上前敲门，但没有人回应。我自己也多次尝试敲410房间解决这个问题，但没有人回应。我和女朋友都把这个问题告诉了前台的另一位先生，但他似乎无动于衷。尽管试过耳塞和隔音机，但隔壁的房间还是太吵了，所以我们赶紧收拾行李，凌晨1点去了一家破旧的6号汽车旅馆，想睡一会儿。这很遗憾，因为我在Best Western的大部分体验都很好。第二天我们要参加一个工作面试，这件事让我们很伤心。我们不会再来这里了。
酒店比较新。80% 干净，20% 缺少点睛之笔。
而且，水压是史上最低的！淋浴可不是每个人都能做到的。都2025年了，这怎么还会是个问题呢？
员工服务很好，预订特大床房时没有折叠床和沙发。房间干净，早餐不错。
一切都很棒
Checkin agent was not friendly. Gave no direction to room or amenities; ice location, room location, 24 hr coffee availability.
Room was great, clean spacious and comfortable. Bed was very comfortable, blanket and pillows not so much. Dining area was nice. Breakfast was ok. Food choices could use some improvements. Hot food containers not easy to access and somewhat dangerous. Great place to stop after a long drive.