酒店回复: Barbara,Thank you for taking the time to send a review. We appreciate your business and feedback.
5.0分
其他
Loved the room. Kichenette was stocked well. Perfect location. Decent beds. Nice bathroom and closet. Plenty of room to spread out
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酒店回复: Thank you for taking the time to leave a review. We hope to see you agian.
4.0分
商务出差
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Loved the full sized refrigerator. As far as the "kitchen " there is a small 2 burner stove top, no oven. It was adequate for heating our turkey bacon. The toaster will need replacing sooner rather than later, but did crisp up our gluten-free waffles. Microwave worked. The wall sockets did not work well and even blew a whole side of the wall when i tried to use my blow dryer. We had to use our water pic by the kitchen sink. Comfortable bed. Safe parking lot. The front desk staff were nice and got the electric fixed fairly promptly. The cabinets and closet was designed for tall people. I'm barely 5' tall, so my husband had to reach for me or i used my own step stool. Nice shower, but room really steamed up and made everything damp. Better ventilation would have been great. All that being said, we'd stay there again. Just more prepared.
酒店回复: Thank you for staying with us. We hope to see you agian.
5.0分
家庭亲子
The gentleman at the front desk was helpful, friendly, and professional. The room was clean and comfortable. We would definitely stay again. Thank you!
酒店回复: Thank you for staying with us. We hope to see you again.
2.0分
其他
******* had overbooked this hotel. Got transferred to another hotel that was in a completely different area. Was bummed.
酒店回复: I am so sorry. We hope to see you again.
1.0分
其他
They gave me a tiny room..my wife had to crawl iver the bed to get to her side
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酒店回复: I am sorry that you were unhappy with your room. We did give you the room type you reserved. We hope to see you again and make your stay more memorable
5.0分
家庭亲子
Rooms were up to date and clean The staff was good and so was the breakfast.
酒店回复: Thank you for staying with us. We hope to see you again.
1.0分
其他
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Checked out early - poor quality stay
We had a really poor stay. The bedroom door had a design flaw where it automatically locked every time it closed, trapping us out for over an hour the first time - hotel staff tried to open with paperclips instead of keys. A motion-activated wardrobe light wouldn't turn off, shining bright light into the bedroom all night making it impossible for my daughter to sleep. The TV didn't work either - really helpful when traveling with toddlers. Despite reporting all issues on night one, absolutely no repairs were made by day two. The overnight training manager was really nice and visited twice but couldn't fix anything. The manager on site didn’t come. We paid nearly $700 and ended up checking out early on our second night because the stay was so miserable - we wasted hours of precious family time dealing with these preventable problems instead of enjoying our vacation.
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酒店回复: I want to thank you for staying with us. These issues are below our standard and I will make sure they are addressed immediately. I do hope in the future you will give us another chance to show you this is not ordinary at our property.
5.0分
情侣出游
Room was large and very clean. Bed was very comfy. Continental breakfast was great. Would definitely stay there again.
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酒店回复: Thank you for staying with us. We appreciate you taking the time to provide feedback. We hope to see you in the future,
5.0分
情侣出游
Wonderful staff, clean room, nice property. Will definitely be staying there again while in Dubuque!
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酒店回复: Thank you for staying with us. We appreciate you taking the time to provide us feedback We hope to see you again if you are in the area again.
不
Loved the room. Kichenette was stocked well. Perfect location. Decent beds. Nice bathroom and closet. Plenty of room to spread out
Loved the full sized refrigerator. As far as the "kitchen " there is a small 2 burner stove top, no oven. It was adequate for heating our turkey bacon. The toaster will need replacing sooner rather than later, but did crisp up our gluten-free waffles. Microwave worked. The wall sockets did not work well and even blew a whole side of the wall when i tried to use my blow dryer. We had to use our water pic by the kitchen sink. Comfortable bed. Safe parking lot. The front desk staff were nice and got the electric fixed fairly promptly. The cabinets and closet was designed for tall people. I'm barely 5' tall, so my husband had to reach for me or i used my own step stool. Nice shower, but room really steamed up and made everything damp. Better ventilation would have been great. All that being said, we'd stay there again. Just more prepared.
The gentleman at the front desk was helpful, friendly, and professional. The room was clean and comfortable. We would definitely stay again. Thank you!
******* had overbooked this hotel. Got transferred to another hotel that was in a completely different area. Was bummed.
They gave me a tiny room..my wife had to crawl iver the bed to get to her side
Rooms were up to date and clean The staff was good and so was the breakfast.
Checked out early - poor quality stay
We had a really poor stay. The bedroom door had a design flaw where it automatically locked every time it closed, trapping us out for over an hour the first time - hotel staff tried to open with paperclips instead of keys. A motion-activated wardrobe light wouldn't turn off, shining bright light into the bedroom all night making it impossible for my daughter to sleep. The TV didn't work either - really helpful when traveling with toddlers. Despite reporting all issues on night one, absolutely no repairs were made by day two. The overnight training manager was really nice and visited twice but couldn't fix anything. The manager on site didn’t come. We paid nearly $700 and ended up checking out early on our second night because the stay was so miserable - we wasted hours of precious family time dealing with these preventable problems instead of enjoying our vacation.
Room was large and very clean. Bed was very comfy. Continental breakfast was great. Would definitely stay there again.
Wonderful staff, clean room, nice property. Will definitely be staying there again while in Dubuque!