酒店回复: Barbara,Thank you for taking the time to send a review. We appreciate your business and feedback.
5.0分
家庭亲子
The gentleman at the front desk was helpful, friendly, and professional. The room was clean and comfortable. We would definitely stay again. Thank you!
酒店回复: Thank you for staying with us. We hope to see you again.
2.0分
其他
******* had overbooked this hotel. Got transferred to another hotel that was in a completely different area. Was bummed.
酒店回复: I am so sorry. We hope to see you again.
1.0分
其他
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Checked out early - poor quality stay
We had a really poor stay. The bedroom door had a design flaw where it automatically locked every time it closed, trapping us out for over an hour the first time - hotel staff tried to open with paperclips instead of keys. A motion-activated wardrobe light wouldn't turn off, shining bright light into the bedroom all night making it impossible for my daughter to sleep. The TV didn't work either - really helpful when traveling with toddlers. Despite reporting all issues on night one, absolutely no repairs were made by day two. The overnight training manager was really nice and visited twice but couldn't fix anything. The manager on site didn’t come. We paid nearly $700 and ended up checking out early on our second night because the stay was so miserable - we wasted hours of precious family time dealing with these preventable problems instead of enjoying our vacation.
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酒店回复: I want to thank you for staying with us. These issues are below our standard and I will make sure they are addressed immediately. I do hope in the future you will give us another chance to show you this is not ordinary at our property.
5.0分
情侣出游
Room was large and very clean. Bed was very comfy. Continental breakfast was great. Would definitely stay there again.
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酒店回复: Thank you for staying with us. We appreciate you taking the time to provide feedback. We hope to see you in the future,
5.0分
情侣出游
Wonderful staff, clean room, nice property. Will definitely be staying there again while in Dubuque!
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酒店回复: Thank you for staying with us. We appreciate you taking the time to provide us feedback We hope to see you again if you are in the area again.
5.0分
其他
Great Customer Service!
Terry was the front desk person during our trip and was very friendly and helpful!
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酒店回复: Thank You for staying with us. We appreciate you taking the time to provide us feedback.
5.0分
其他
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In July 2025, we drove from Kansas to Wisconsin to celebrate our anniversary with friends. We stopped in Dubuque at the end of our first day of traveling. The TownePlace Suites hotel there was super cozy and comfortable. The staff was really nice and helpful, especially Alyssa the manager and Terry at the front desk.
We arrived early and called to see if we could check in early. Alyssa had a room ready and let us check in ahead of time. She even helped me with something personal, going way above what we expected. We also got a room on the first floor, which was great.
Our room was very clean and comfy. The bed was firm but had a soft pillow-top, so it was perfect for sleeping. The kitchen was nicely stocked, with a big fridge. The Wi-Fi worked well. The TV was a little tricky at first, but we figured it out in the end.
Before leaving, we had an awesome breakfast! They had fresh waffles, and there were lots of other options like eggs and bacon. It wasn’t just a boring, cheap breakfast—there was plenty to eat so we weren’t hungry later.
Checking out was quick and easy. We definitely recommend TownePlace Suites Dubuque Downtown!
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酒店回复: Thank you for staying with us. We appreciate you taking the time to provide feedback. We hope to see you again.
5.0分
其他
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Friendly staff and bars & restaurants in area.
We had a good stay at this location and we went around the area and went to places. Restaurants and bars and a McDonald's is in walking distance. Pool is a salt water pool and clean. Breakfast was good for being free with the usual stuff like scrambled eggs and sausage or bacon, oatmeal, fruit, cereals etc. Would stay here again no problems at all.
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酒店回复: Thank you for staying with us. We appreciate the feedback. We hope to see you again.
5.0分
其他
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Perfect spot!
Terry went above and behind for us! Customer service was exceptional!! Rooms were clean and spacious, great location, walking distance to restaurants!
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酒店回复: Thank you for choosing to stay with us. We appreciate the feedback. We hope to see you again
不
The gentleman at the front desk was helpful, friendly, and professional. The room was clean and comfortable. We would definitely stay again. Thank you!
******* had overbooked this hotel. Got transferred to another hotel that was in a completely different area. Was bummed.
Checked out early - poor quality stay
We had a really poor stay. The bedroom door had a design flaw where it automatically locked every time it closed, trapping us out for over an hour the first time - hotel staff tried to open with paperclips instead of keys. A motion-activated wardrobe light wouldn't turn off, shining bright light into the bedroom all night making it impossible for my daughter to sleep. The TV didn't work either - really helpful when traveling with toddlers. Despite reporting all issues on night one, absolutely no repairs were made by day two. The overnight training manager was really nice and visited twice but couldn't fix anything. The manager on site didn’t come. We paid nearly $700 and ended up checking out early on our second night because the stay was so miserable - we wasted hours of precious family time dealing with these preventable problems instead of enjoying our vacation.
Room was large and very clean. Bed was very comfy. Continental breakfast was great. Would definitely stay there again.
Wonderful staff, clean room, nice property. Will definitely be staying there again while in Dubuque!
Great Customer Service!
Terry was the front desk person during our trip and was very friendly and helpful!
In July 2025, we drove from Kansas to Wisconsin to celebrate our anniversary with friends. We stopped in Dubuque at the end of our first day of traveling. The TownePlace Suites hotel there was super cozy and comfortable. The staff was really nice and helpful, especially Alyssa the manager and Terry at the front desk.
We arrived early and called to see if we could check in early. Alyssa had a room ready and let us check in ahead of time. She even helped me with something personal, going way above what we expected. We also got a room on the first floor, which was great.
Our room was very clean and comfy. The bed was firm but had a soft pillow-top, so it was perfect for sleeping. The kitchen was nicely stocked, with a big fridge. The Wi-Fi worked well. The TV was a little tricky at first, but we figured it out in the end.
Before leaving, we had an awesome breakfast! They had fresh waffles, and there were lots of other options like eggs and bacon. It wasn’t just a boring, cheap breakfast—there was plenty to eat so we weren’t hungry later.
Checking out was quick and easy. We definitely recommend TownePlace Suites Dubuque Downtown!
Friendly staff and bars & restaurants in area.
We had a good stay at this location and we went around the area and went to places. Restaurants and bars and a McDonald's is in walking distance. Pool is a salt water pool and clean. Breakfast was good for being free with the usual stuff like scrambled eggs and sausage or bacon, oatmeal, fruit, cereals etc. Would stay here again no problems at all.
Perfect spot!
Terry went above and behind for us! Customer service was exceptional!! Rooms were clean and spacious, great location, walking distance to restaurants!