I had an excellent stay at HomeTowne Studios by Red Roof Orlando – Casselberry. The room was clean, comfortable, and exactly what I needed. The staff was friendly, helpful, and made the check-in process super easy. The property felt safe and well-maintained, and the location was convenient with everything I needed nearby. Overall, I had a great experience and would definitely stay here again. Highly recommend!
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Orlando - Casselberry. We are thrilled to hear that you had an excellent stay and found our rooms clean, comfortable, and perfectly suited to your needs. It's wonderful to know that our friendly and helpful staff made your check-in process easy, and that you felt safe and secure on our well-maintained property.Thank you for sharing your wonderful experience with us. We look forward to the opportunity to welcome you back in the future for another excellent experience at Red Roof.Sincerely,ErikaRed Roof Management RediResponse Specialist
5.0分
其他
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Everything was clean. Excellent for a one nighter even better more than one night. I stayed one night and it was the lowest I found through kayak and through ******* booked. I booked the night before so it was unique it did not have a price hike. Hopper was price hiking since I was booking the night before.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to write a review of your stay at the HomeTowne Studios Orlando - Casselberry. We are delighted to hear that you found our hotel clean and excellent for your one-night stay. It's great to know we could offer a competitive price without a price hike.Here at Red Roof, we are committed to continue provide great experiences for you. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,PrincessRed Roof ManagementRediResponse Specialist
1.0分
商务出差
Room is dirty, and worn out, saw several roaches to the point i was grossed out and wanted out asap could wait till morning to come.
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酒店回复: Dear Valued Guest,We appreciate you sharing your feedback following your stay at the HomeTowne Studios Orlando - Casselberry. We are saddened to read that your stay fell short of your expectations due to the possible state of the of the room and presence of roaches you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.We appreciate you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay at Red Roof the next time you re in the area.Sincerely,ZinniaRed Roof ManagementRediResponse Specialist
1.0分
其他
The cockroaches and the place was gross. No coffee or any ice buckets, plastic cups, or anything. Negative stars for this place
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酒店回复: Dear Respected Traveler,I appreciate you sharing your feedback following your stay at the HomeTowne Studios Orlando - Casselberry. I was saddened to read that your stay fell short of your expectations due to the cockroaches you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Your feedback is very important to us, so thank you for sharing. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,ErikaRed Roof Management RediResponse Specialist
3.0分
情侣出游
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Arriving after dark couldn't really tell what the office was.. Got to the room the latchlock was broken completely missing half of it, room was hot, it looked clean. Realized it was only surfaced clean as behind the door ,in front of the sink and all around the edge , a foot up completely fell there was roaches , which I did not notice until the following night, i didn't notice when I took my shoes off floor sticky.( informed office they came in with bleach to clean whilecwe were out. The air conditioning kicked on and off never really clued in the room.\nI did let the staff know , and she informed me that i'm a third party that I should take it up with expedia(really wow)
The bed is firm love.The pillows had to ask for a fourth because.2 people don't like to share 3.
hotel was close to everything convenient a little bit noisy outside at night but seems safe.
Just very disappointed in the cleanliness
I do.Have pictures of the filth with roach
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酒店回复: Dear Valued Guest,I appreciate you sharing your feedback following your stay at the HomeTowne Studios Orlando - Casselberry. I'm glad you found the bed to your liking and the location convenient. I was saddened to read that your stay fell short of your expectations due to condition of the room, the roaches, the air conditioner and the latch lock that you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LeahRed Roof ManagementRediResponse Specialist
5.0分
其他
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This is not a high end hotel. Could be a little cleaner. Has some downsides to it. However it exceeded my expectations. I had low expectatioins based on the price and reviews. Will definately staynagainm
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酒店回复: Dear Valued Guest,Thank you for taking the time to leave a review. We appreciate your comments regarding your recent stay at the HomeTowne Studios Orlando - Casselberry. We're very glad to hear we exceeded your expectations given our location's value. It is great to know you plan to stay again. We also acknowledge your thoughts in regard to the state and the cleanliness of the property.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,DevineRed Roof ManagementRediResponse Specialist
1.0分
商务出差
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I have stayed in well over 1000 hotels in ~80 countries. And this stay had many "first's."
* first time ever there eas no soap, no gel, no nothing--not even a simple small bar of soap!
* There was no cup. No glass. Not even a simple plastic cup to get a drink of water from the tap. I had to drink water the old fashioned way--from my cupped hands.
* There was not even a cup of coffee in the morning. No for free, and not even for a tip. Nothing. Never even have I see that before.
I might as well just have slept in my car and washed up in a fast-food bathroom somewhere!!
What's next? Bring your own towels?
Sheesh! I really pity the young generation if this is the kind of serice they have in their future.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at HomeTowne Studios Orlando - Casselberry. We are sorry you had a less than satisfactory experience due to the issues you had with the amenities and toiletries. This is not the experience we want our guests to have.We value your feedback and will use it to improve our guest experience. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
网络很差，信号很弱。根本没法用。
他们宣传房间里有电话，可以内部使用和拨打本地电话，但根本没法用。
而且这个地方也不安全。
酒店位置很好，但遗憾的是，这里的员工和客人类型都不值得推荐。
没有卫生纸
I had an excellent stay at HomeTowne Studios by Red Roof Orlando – Casselberry. The room was clean, comfortable, and exactly what I needed. The staff was friendly, helpful, and made the check-in process super easy. The property felt safe and well-maintained, and the location was convenient with everything I needed nearby. Overall, I had a great experience and would definitely stay here again. Highly recommend!
Everything was clean. Excellent for a one nighter even better more than one night. I stayed one night and it was the lowest I found through kayak and through ******* booked. I booked the night before so it was unique it did not have a price hike. Hopper was price hiking since I was booking the night before.
Room is dirty, and worn out, saw several roaches to the point i was grossed out and wanted out asap could wait till morning to come.
The cockroaches and the place was gross. No coffee or any ice buckets, plastic cups, or anything. Negative stars for this place
Arriving after dark couldn't really tell what the office was.. Got to the room the latchlock was broken completely missing half of it, room was hot, it looked clean. Realized it was only surfaced clean as behind the door ,in front of the sink and all around the edge , a foot up completely fell there was roaches , which I did not notice until the following night, i didn't notice when I took my shoes off floor sticky.( informed office they came in with bleach to clean whilecwe were out. The air conditioning kicked on and off never really clued in the room.\nI did let the staff know , and she informed me that i'm a third party that I should take it up with expedia(really wow)
The bed is firm love.The pillows had to ask for a fourth because.2 people don't like to share 3.
hotel was close to everything convenient a little bit noisy outside at night but seems safe.
Just very disappointed in the cleanliness
I do.Have pictures of the filth with roach
This is not a high end hotel. Could be a little cleaner. Has some downsides to it. However it exceeded my expectations. I had low expectatioins based on the price and reviews. Will definately staynagainm
I have stayed in well over 1000 hotels in ~80 countries. And this stay had many "first's."
* first time ever there eas no soap, no gel, no nothing--not even a simple small bar of soap!
* There was no cup. No glass. Not even a simple plastic cup to get a drink of water from the tap. I had to drink water the old fashioned way--from my cupped hands.
* There was not even a cup of coffee in the morning. No for free, and not even for a tip. Nothing. Never even have I see that before.
I might as well just have slept in my car and washed up in a fast-food bathroom somewhere!!
What's next? Bring your own towels?
Sheesh! I really pity the young generation if this is the kind of serice they have in their future.