酒店回复: Dear MARTINE,Thank you for your kind words! We’re delighted to hear you enjoyed a clean and pleasant stay, along with our full breakfast offerings and warm hospitality. It’s always rewarding to know our guests appreciate the efforts of our team and the comfort we strive to provide. We look forward to welcoming you back for another enjoyable visit soon!Sincerely, Hotel Manager
5.0分
情侣出游
原文
翻译提供方：Google
一切都很好，唯一的问题是空调不工作。
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酒店回复: Dear Martha,Thank you for your positive rating and for sharing your experience with us. We're glad to hear that overall, everything was fine during your stay. However, we apologize for the inconvenience caused by the air conditioning not working properly. Your feedback is important to us, and we'll address this issue promptly to ensure a comfortable environment for our guests in the future. We look forward to welcoming you back for an even better stay next time!Sincerely, Hotel Manager
4.0分
其他
Clean. Comfortable bed with good reading lights on either side. Good tv. Friendly check in. Skipped breakfast so I can't comment on it.
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酒店回复: Dear Guest,Thank you for sharing such a thoughtful review. We are pleased to know you found your room clean and the bed comfortable, with well-placed reading lights adding to your convenience. It is great that you enjoyed the television and experienced a friendly check-in. Guest comfort is always our priority, and your comments reflect that effort. We hope you will join us again soon, perhaps to experience our breakfast on your next visit.Sincerely, Hotel Manager
5.0分
情侣出游
Very clean and nice. Excellent breakfast. I like the exterior door from the room.
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酒店回复: Dear Guest,Thank you for your wonderful review. We are thrilled you found everything very clean and nice and especially loved our excellent breakfast and the convenience of the exterior room door. Feedback like yours brightens the entire teams day. We cant wait to welcome you back soon for another enjoyable stay.Sincerely, Hotel Manager
3.0分
商务出差
Front desk clerk was not helpful at all! Failed to show me how to get to my room or mention complimentary breakfast
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酒店回复: Dear Ana,Thank you for sharing your feedback. We are glad you took the time to let us know about your experience at the front desk. While it is nice to hear about your stay overall, your comments highlight areas where service can be more attentive. We will carefully review this to ensure guests feel fully informed and welcomed upon arrival. Your perspective is appreciated, and we hope to provide you with a smoother and more enjoyable experience on your next visit.Sincerely, Hotel Manager
5.0分
其他
Clean, updated, comfortable with great service
Very clean and updated room. I was very impressed with every aspect of my stay
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酒店回复: Dear Joseph,Thank you for your perfect 10 out of 10 review. We are delighted to hear that you found the room clean, updated, and comfortable, and that our service left such a positive impression. Providing a welcoming and well-maintained environment for our guests is always our priority, and it is wonderful to know we succeeded during your stay. Your kind words mean a great deal to our team, and we look forward to welcoming you back for another outstanding experience.Sincerely, Hotel Manager
4.0分
其他
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It’s better than most others in price range.
Breakfast is not the standard waffle maker and carb only options. It was a small room but a nice change and got us out to the race track. Neighborhood felt safe to keep the truck and trailer parked in. Bed kinda standard hotel crappy bed. And why doesn’t anyone use fitted sheets anymore???? AC is not able to be controlled it’s just On or Off. so it was an icebox just to have the white fan noice. Shower pressure was exceptionally good.
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酒店回复: Dear Jennifer,Thank you for your thoughtful review and rating. We are glad to hear that you enjoyed the breakfast variety, the safe neighborhood for your truck and trailer, and the excellent shower pressure. We also appreciate your honest feedback about the bed, sheets, and air conditioning. Your comments help us see where we can improve while continuing to provide good value. It is wonderful to know you found our hotel better than most in its price range. We look forward to your next visit.Sincerely, Hotel Manager
4.0分
情侣出游
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Willows is pretty bleak, not pleasing to the eye, but the people are nice, and it’s near my happy place: Thunderhill Raceway Park.
This hotel is comfortable and clean. A slight step up from the Super 8 next door. The outside looks dated but inside is nice. Staff was courteous. When the price is reasonable I’ll go here versus Super 8… it’s often considerably more expensive and not really worth the difference in those cases, in my opinion.
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酒店回复: Dear Mark,Thank you for your feedback! We’re glad to hear that you found the hotel comfortable and clean, and that our staff provided courteous service. We understand the outside appearance may not be as appealing, but we’re happy that the interior met your expectations. We appreciate your loyalty and look forward to welcoming you again, especially with Thunderhill Raceway Park being so close by.Sincerely, Hotel Manager
3.0分
其他
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It was OK.
Staff couldn't help with internet issues with the tv. Claimed they didn't know how.
When asked what was going on in the area, staff said "I live 6 min that way (points in random direction) and said "I don't know."
Overall, not a bad stay. Staff should know the area when asked about things.
4.0分
其他
WiFi didn’t work on tv and staff at front desk said yeah it does that sometimes I don’t know how to fix it… ok lol
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酒店回复: Dear Danielle,Thank you for bringing this to our attention. We're sorry the TV WiFi didn’t work during your stay and that our staff response wasn’t more helpful or solution-oriented. That’s not the level of service we strive to provide, and we’re addressing this with the team to ensure better support in the future. We appreciate your patience and hope you'll consider staying with us again so we can provide a smoother experience next time.Sincerely, Hotel Manager
酒店干净整洁，入住体验舒适。早餐丰盛，定期提供热菜。员工热情友好。
一切都很好，唯一的问题是空调不工作。
Clean. Comfortable bed with good reading lights on either side. Good tv. Friendly check in. Skipped breakfast so I can't comment on it.
Very clean and nice. Excellent breakfast. I like the exterior door from the room.
Front desk clerk was not helpful at all! Failed to show me how to get to my room or mention complimentary breakfast
Clean, updated, comfortable with great service
Very clean and updated room. I was very impressed with every aspect of my stay
It’s better than most others in price range.
Breakfast is not the standard waffle maker and carb only options. It was a small room but a nice change and got us out to the race track. Neighborhood felt safe to keep the truck and trailer parked in. Bed kinda standard hotel crappy bed. And why doesn’t anyone use fitted sheets anymore???? AC is not able to be controlled it’s just On or Off. so it was an icebox just to have the white fan noice. Shower pressure was exceptionally good.
Willows is pretty bleak, not pleasing to the eye, but the people are nice, and it’s near my happy place: Thunderhill Raceway Park.
This hotel is comfortable and clean. A slight step up from the Super 8 next door. The outside looks dated but inside is nice. Staff was courteous. When the price is reasonable I’ll go here versus Super 8… it’s often considerably more expensive and not really worth the difference in those cases, in my opinion.
It was OK.
Staff couldn't help with internet issues with the tv. Claimed they didn't know how.
When asked what was going on in the area, staff said "I live 6 min that way (points in random direction) and said "I don't know."
Overall, not a bad stay. Staff should know the area when asked about things.
WiFi didn’t work on tv and staff at front desk said yeah it does that sometimes I don’t know how to fix it… ok lol