酒店回复: 尊敬的宾客：感谢您分享如此详尽的反馈。宾客体验、专业精神和清晰沟通是我们工作的重中之重，您的意见也指出了我们需要改进的地方。像您这样的反馈对我们至关重要，它能帮助我们不断改进，确保所有互动都能体现我们酒店一贯的高标准待客之道和服务。我们会认真审阅您的意见，以期提升未来宾客的体验，并为所有宾客营造热情友好的环境。此致，总经理 Rob Iraheta
2.0分
其他
原文
翻译提供方：Google
电梯坏了，打了好几个电话才有人叫来。而且也没有广告里说的酒吧。
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酒店回复: 尊敬的Lorriann女士：感谢您的评价。我们非常重视您的反馈，并对您在使用电梯和设施缺失方面遇到的不愉快经历深表歉意。您的意见有助于我们改进服务。我们希望在您下次光临时，能为您提供更顺畅、更完善的服务。此致，总经理 Rob Iraheta
5.0分
其他
原文
翻译提供方：Google
清洁、停车
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酒店回复: 尊敬的宾客，感谢您对酒店清洁和停车问题的重视。保持酒店环境整洁，并提供便捷的停车选择，是确保宾客舒适入住体验的关键要素。您的认可体现了我们致力于为宾客提供流畅愉悦体验的承诺。我们非常感谢您的反馈，这激励我们始终坚持这些标准。期待您的再次光临。此致，总经理 Rob Iraheta。
4.0分
商务出差
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Disappointing Room Service Policy
My stay at the Wyndham was otherwise great, except for one significant incident that I found unacceptable.
Typically, in a standard hotel (not an extended stay), I expect daily housekeeping. On our first morning, we left the room with the assumption that the beds would be made and the used towels (left on the floor) would be replaced. To our surprise, the room was not cleaned.
When I went to the front desk to request fresh towels and regular coffee K-cups, the interaction was frustrating. The staff member was unhelpful, and I had to insist on receiving these basic amenities.
I also inquired why our room hadn't been serviced, especially since the cleaning staff was right outside our door when we left that morning. I was told that guests must request cleaning every morning. I pointed out that there were no visible signs or notices indicating this policy. This unexpected requirement and the difficulty in getting simple service significantly detracted from our experience.
Except for this inconvenient policy and the poor customer service encountered at the desk, the stay itself was very good.
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback and rating. We are glad to hear that overall your stay was very good and that you enjoyed the property. Your observations regarding housekeeping procedures and service interactions are valuable, as they highlight areas where clarity and consistency are important for a seamless guest experience. We appreciate your perspective and insights, and we warmly invite you to visit our hotel once again for another enjoyable stay.Sincerely, Rob Iraheta General Manager
5.0分
情侣出游
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Staff were super friendly and helpful. Seems like a happy group of coworkers even more so considering it was Thanksgiving. The room was nice, clean, and comfortable. I would definitely stay here again.
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酒店回复: Dear Guest,Thank you for recognizing the warmth and dedication of our team, especially during the Thanksgiving holiday. It is wonderful to hear that our staff’s positive spirit and helpfulness made a difference in your stay. We take pride in providing clean, comfortable rooms where guests can feel at home. Your intention to return is the highest compliment, and we look forward to welcoming you back for another enjoyable and relaxing visit.Sincerely, Rob Iraheta General Manager.
3.0分
商务出差
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At evening check-in the front desk clerk was abrasive. She would not give me two extra decaf k-cups to take up to our room for the morning coffee. She said “ you have to come down again when there are none left.” The breakfast and morning crew staff was stellar and the breakfast is excellent. The entrance to the side of the hotel needs to be monitored closely, it was left open by guests multiple times.
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酒店回复: Dear Guest,Thank you for sharing your detailed observations. It is encouraging to hear that the breakfast team provided excellent service and that the morning meal met your expectations. Front desk interactions and property security are important elements of the overall guest experience, and your feedback highlights areas for ongoing attention. We value your insights as they contribute to our efforts in fostering a welcoming atmosphere and maintaining a secure, comfortable environment for all guests.Sincerely, Rob Iraheta General Manager.
环境和服务都很好
硬件
设施：很好，服务就那样吧
房间、设施和停车位都令人满意。欧陆式早餐超出了预期，有煎蛋、土豆煎饼，还有华夫饼机等等。
用餐区也很不错，我来的时候一点都不拥挤。
房间干净整洁，状况良好。包含简单但足够享用的免费早餐。
我询问酒店不同的政策和流程时，被粗鲁地要求离开酒店，这让我很不高兴。当我要求查看监控录像以更好地了解他们所说的情况时，我遭到拒绝，并被要求离开酒店，还被告知不再欢迎我入住。
电梯坏了，打了好几个电话才有人叫来。而且也没有广告里说的酒吧。
清洁、停车
Disappointing Room Service Policy
My stay at the Wyndham was otherwise great, except for one significant incident that I found unacceptable.
Typically, in a standard hotel (not an extended stay), I expect daily housekeeping. On our first morning, we left the room with the assumption that the beds would be made and the used towels (left on the floor) would be replaced. To our surprise, the room was not cleaned.
When I went to the front desk to request fresh towels and regular coffee K-cups, the interaction was frustrating. The staff member was unhelpful, and I had to insist on receiving these basic amenities.
I also inquired why our room hadn't been serviced, especially since the cleaning staff was right outside our door when we left that morning. I was told that guests must request cleaning every morning. I pointed out that there were no visible signs or notices indicating this policy. This unexpected requirement and the difficulty in getting simple service significantly detracted from our experience.
Except for this inconvenient policy and the poor customer service encountered at the desk, the stay itself was very good.
Staff were super friendly and helpful. Seems like a happy group of coworkers even more so considering it was Thanksgiving. The room was nice, clean, and comfortable. I would definitely stay here again.
At evening check-in the front desk clerk was abrasive. She would not give me two extra decaf k-cups to take up to our room for the morning coffee. She said “ you have to come down again when there are none left.” The breakfast and morning crew staff was stellar and the breakfast is excellent. The entrance to the side of the hotel needs to be monitored closely, it was left open by guests multiple times.