酒店回复: Thank you for taking the time to post a review and sharing your feedback with us. We're so glad to hear your family enjoyed the pool area, breakfast, and that your room was nice and cool during your stay! That said, we truly apologize for the oversight with housekeeping and the condition of the shower. This is not the standard we aim to uphold, and we’re addressing both issues with our team to ensure a better experience moving forward. We really appreciate you bringing it to our attention and hope to welcome you back for an even better stay next time.
5.0分
家庭亲子
We’ve stay here twice and love it so far. Beds are comfortable, it’s quiet, very clean. We are definitely stay here again.
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酒店回复: Thank you so much for staying with us again and for your kind words! We're thrilled to hear you’ve had two great experiences so far. It’s wonderful to know you enjoyed the comfortable beds, quiet atmosphere, and cleanliness of the hotel.We truly appreciate your loyalty and can’t wait to welcome you back for your next stay!
5.0分
其他
Great Hotel!
Super beautiful hotel, nice rooms, great swimming pool, and wonderful breakfast included!
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酒店回复: Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us, from the beautiful hotel and comfortable rooms to the swimming pool and our complimentary breakfast. It means a lot to our team to know that we're creating a positive and memorable experience for our guests. We hope to welcome you back again soon!
1.0分
其他
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We had a good time at the pool area, although it was way overpriced for the rest of the amenities. The hotel itself was beautiful, but one staff member Sammy at the front desk was awful. She discriminated against me called me in the middle of the night after I already spoke into the previous Front desk, clerk and let her know about the person below me banging on the ceiling. I have two children one of them is a toddler and on the spectrum. We had just gotten out of the pool at a little after 10 when they closed and within five minutes of being in the room Had someone banging on their ceiling/our floor I called the front desk and the woman September was super friendly and understanding. As soon as the other woman got on shift, she called the room and was immediately telling me I was being loud I needed to keep it down or the person below me was going to call the police. I let her know the situation and she replied with. “ well since you know that about your child, maybe in the future, get a room on the ground floor”. Keep in mind I have no option of the room that I chose and was not offered a different room after I had spoken to the police. They said why doesn’t the person below you just get a different room and the front desk woman replied well they are not the problem. I then reiterated that my son is only four, we just got out of the pool and we’re waiting for our pizza to arrive. We also paid almost $300 to stay there and had been driving for six hours. Not impressed
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酒店回复: Thank you for taking the time to share your experience with us. While we’re pleased to hear that you and your family enjoyed the pool area and found the hotel beautiful, we are deeply concerned about the issues you encountered during your stay—especially with regard to your interaction at the front desk. First and foremost, I want to sincerely apologize for the way your situation was handled. It is never acceptable for any guest to feel discriminated against or unsupported, especially during a stressful moment. We take these matters very seriously, and I assure you we are reviewing this interaction internally to ensure it is properly addressed. We also recognize how important it is to feel accommodated and respected, particularly when traveling with young children. It’s disappointing to hear that your concerns were not met with the understanding and flexibility that all of our guests deserve. While we're glad to know that September provided you with compassion and support, we are truly sorry that this wasn’t consistent throughout your stay. Additionally, I regret that room placement and noise concerns were not handled more thoughtfully. We understand that families have different needs, and it is our responsibility to offer reasonable solutions—especially when guests are trying their best to be respectful and communicate proactively. Please know that your feedback is not being taken lightly. We are actively reviewing our guest service policies and training procedures to ensure a higher standard of care moving forward.Thank you again for bringing this to our attention, and for staying with us. We truly hope to have the chance to restore your faith in our hotel.
5.0分
家庭亲子
We Always stay here when in Billings. The staff is great. The rooms are great. Overall the best.
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酒店回复: Thank you so much for your kind words!We're thrilled to hear that we’re your go-to place when you're in Billings. It means a lot to us that you enjoy our staff, our rooms, and your overall experience. We truly appreciate your loyalty and look forward to welcoming you back again soon!
5.0分
家庭亲子
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Loved staying at this hotel. It is so cute and quaint and clean and the staff were great, from the front desk folks to the folks monitoring and keeping the breakfast area clean and stocked. There was a nice walking path right outside and the rooms were very clean. Would happily stay again.
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酒店回复: Thank you so much for your kind and thoughtful feedback! We’re thrilled to hear you loved your stay with us and that you found the hotel cute, clean, and welcoming.It’s especially wonderful to know our staff—from the front desk to the breakfast team—helped make your visit a great one. We’ll be sure to pass along your compliments to everyone.We’re also glad you enjoyed the nearby walking path and that your room met your expectations for cleanliness and comfort.We truly appreciate you choosing to stay with us and can’t wait to welcome you back again soon!
4.0分
家庭亲子
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It was a great, clean, fun place to stay. The pool was amazing and the breakfast was good. The only thing was the water temperature changed between tepid and very hot the whole shower.
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酒店回复: Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay with us and that you found the property clean, fun, and relaxing. We're especially glad the pool and breakfast made a great impression!We do apologize for the inconvenience with the shower water temperature — that’s definitely not the experience we want our guests to have. Our maintenance team has been informed and is working to ensure this is addressed promptly.We truly appreciate your feedback and hope to welcome you back again soon!
4.0分
其他
It was fine but I wish your property would designate “ no pet” rooms for those of us who have problems with dogs & cats.
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酒店回复: Thank you for your feedback, and we're glad to hear your stay was overall a positive one.We understand and appreciate your concern regarding pet sensitivities. While we do our best to keep pets on a specific floor, typically the third floor rooms, to minimize contact for guests who prefer a pet-free environment, we unfortunately cannot guarantee that no pets have ever been in rooms in that area.That said, we’re constantly working to improve our guest experience. Your suggestion about designating no-pet rooms is very helpful, and we’ll be reviewing our policies to explore how we can better accommodate guests with allergies or sensitivities.Thank you again for staying with us and for taking the time to share your thoughts.
5.0分
其他
We love this place! We stay here every year when we travel to visit family. My kids beg me all year to go back.
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酒店回复: Thank you so much for your thoughtful feedback! We’re truly honored to be your home away from home during your yearly visits to see family.It absolutely made our day to hear that the kids beg to stay with us — that’s the best compliment we could hope for! Creating a welcoming and fun environment for families like yours is exactly what we strive for, and it means the world to know we’re part of your special tradition.We can’t wait to welcome you all back next year!
5.0分
其他
Room with a bear
Was a great check in easy fast staff were awesome to talk with
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酒店回复: Thank you for your kind words! We're so glad to hear that check-in was quick and easy, and that our team made a great impression. We truly appreciate your feedback and hope to welcome you back again soon!
泳池区很适合孩子们，早餐不错，空调也很好用。淋浴有点不尽如人意，需要翻新一下，而且浴室门上还留着上一位客人留下的比基尼。
We’ve stay here twice and love it so far. Beds are comfortable, it’s quiet, very clean. We are definitely stay here again.
Great Hotel!
Super beautiful hotel, nice rooms, great swimming pool, and wonderful breakfast included!
We had a good time at the pool area, although it was way overpriced for the rest of the amenities. The hotel itself was beautiful, but one staff member Sammy at the front desk was awful. She discriminated against me called me in the middle of the night after I already spoke into the previous Front desk, clerk and let her know about the person below me banging on the ceiling. I have two children one of them is a toddler and on the spectrum. We had just gotten out of the pool at a little after 10 when they closed and within five minutes of being in the room Had someone banging on their ceiling/our floor I called the front desk and the woman September was super friendly and understanding. As soon as the other woman got on shift, she called the room and was immediately telling me I was being loud I needed to keep it down or the person below me was going to call the police. I let her know the situation and she replied with. “ well since you know that about your child, maybe in the future, get a room on the ground floor”. Keep in mind I have no option of the room that I chose and was not offered a different room after I had spoken to the police. They said why doesn’t the person below you just get a different room and the front desk woman replied well they are not the problem. I then reiterated that my son is only four, we just got out of the pool and we’re waiting for our pizza to arrive. We also paid almost $300 to stay there and had been driving for six hours. Not impressed
We Always stay here when in Billings. The staff is great. The rooms are great. Overall the best.
Loved staying at this hotel. It is so cute and quaint and clean and the staff were great, from the front desk folks to the folks monitoring and keeping the breakfast area clean and stocked. There was a nice walking path right outside and the rooms were very clean. Would happily stay again.
It was a great, clean, fun place to stay. The pool was amazing and the breakfast was good. The only thing was the water temperature changed between tepid and very hot the whole shower.
It was fine but I wish your property would designate “ no pet” rooms for those of us who have problems with dogs & cats.
We love this place! We stay here every year when we travel to visit family. My kids beg me all year to go back.
Room with a bear
Was a great check in easy fast staff were awesome to talk with