Older facility. Needs to smell fresh. Appreciated the bathroom remodel.
Lighting throughout the room was a cold, utilitarian white lighting, instead of warm lighting to make one feel more at home.
The lobby was uninviting with Hindu god statues - this is America, not India. Not a good feel. Front desk personnel were business like and impersonal.
Breakfast was not as good as other Best Westerns we’ve stayed at.
Bed was fair.
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酒店回复: Dear Theodore,Thank you for writing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior guest experience. I am sorry we weren’t able to do that for you. Please be assured that we will surely use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Please consider staying with us again so that we can have another chance to provide you with superior experience. Yours sincerely,General ManagerBest Western Sunridge Inn & Conference Center
5.0分
其他
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Clean room, comfy bed, easy online reservation and quick check-in and checkout.
The on site restaurant served good choices of craft beers and had a full bar. The food was very good, Cobb salad and Waygu burger.
The free breakfast had a great variety of choices and was fresh and hot even near the end of her serving time.
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酒店回复: Dear Carol,Thank you for rating us 10 out of 10 and writing a positive review regarding your recent stay at our property.We are glad and pleased that you enjoyed your stay with us including our hot complimentary breakfast and dinner at our in house restaurant. I have shared your positive feedback with our whole team so that they are inspired and motivated further to serve our guests consistently in the future. Your business is very important to us and we value your feedback. We hope you will come back and stay with us again soon.Sincerely,Soham GavankarGeneral ManagerBest Western Sunridge Inn & Conference Center
4.0分
家庭亲子
Front desk was amazing. Got to our room. Had to carry bags upstairs to our room. Not great
Hotel bar terrible. We left
3.0分
其他
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The room was ok but it had a weird smell. The man checking me in seemed to be really sleepy. When my husband went to buy some snacks from him the guy chared him $126 for $15 worth of snack. The total was $18 which seemed high for what we got and the next morning we had another charge from the hotel of $11 that we don’t know what it was for. Be careful here they try to scam you.
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酒店回复: Dear Courtney,Thank you for writing a review regarding your recent stay at our property. On behalf of our front desk team and housekeeping team, I would like to apologize for not meeting your expectations due to odor in the room and confusion with the charges. At Best Western we strive every day to provide a superior guest experience and service. I am sorry we weren’t able to do that for you. Please be assured that our front desk team have just charged you $18 for refreshments which you bought from our marketplace. We do not see any charge of $11 on our end. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Please consider staying with us again so that we can have another chance to provide you with superior service.Sincerely,General ManagerBest Western Sunridge Inn & Conference Center
4.0分
其他
Best Western service. Not Michelin 5 star but consistently decent staff, a breakfast selection you can count on and easy access
1.0分
商务出差
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After checking in, I pulled up to park my car by my room to find an old toilet and other garbage strewn about on the lawn in front of the entrance. In the room itself, the water came out brown in the bathroom (it cleared when run for a while, but I still didn't feel comfortable showering in it or brushing my teeth with it)...and the electricity in the bathroom did not work. Normally I would have refused to stay here, but after driving for 10 hours, I was physically exhausted and decided that sleep was more important than the stress of complaining - which would either mean changing rooms or having a maintenance person drop by - both of which would have caused more stress. In the morning, there were insects crawling all over the bathroom floor. I've stayed here before and never had these extreme issues...I think it's quite obvious that I won't be back.
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酒店回复: Dear Guest,Thank you for writing a review regarding your recent stay at our property. On behalf of our Maintenance team, I would like to apologize for not exceeding your expectations due to the issues you experienced during your stay with us. At Best Western we strive every day to provide a superior guest experience. I am sorry we weren’t able to do that for you. I am sure this was one of the few bad experiences you experienced with us. Please be assured that we will surely use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.Please consider staying with us again so that we can have another chance to provide you with superior experience. Sincerely,General ManagerBest Western Sunridge Inn & Conference Center
4.0分
家庭亲子
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Room was clean and quiet. However the shower head was so high I could almost not reach it. Whoever re-did the shower added an S extension to raise the shower head. Too high.
5.0分
其他
Although a little older hotel, it is well kept, very clean and that staff is wonderful. I had an enjoyable stay and a good breakfast.
房间很棒。员工和服A+！
美国小镇的汽车旅馆，好像是印度人开的。在美国自驾，对环境卫生要求不高的可以接受。
Older facility. Needs to smell fresh. Appreciated the bathroom remodel.
Lighting throughout the room was a cold, utilitarian white lighting, instead of warm lighting to make one feel more at home.
The lobby was uninviting with Hindu god statues - this is America, not India. Not a good feel. Front desk personnel were business like and impersonal.
Breakfast was not as good as other Best Westerns we’ve stayed at.
Bed was fair.
Clean room, comfy bed, easy online reservation and quick check-in and checkout.
The on site restaurant served good choices of craft beers and had a full bar. The food was very good, Cobb salad and Waygu burger.
The free breakfast had a great variety of choices and was fresh and hot even near the end of her serving time.
Front desk was amazing. Got to our room. Had to carry bags upstairs to our room. Not great
Hotel bar terrible. We left
The room was ok but it had a weird smell. The man checking me in seemed to be really sleepy. When my husband went to buy some snacks from him the guy chared him $126 for $15 worth of snack. The total was $18 which seemed high for what we got and the next morning we had another charge from the hotel of $11 that we don’t know what it was for. Be careful here they try to scam you.
Best Western service. Not Michelin 5 star but consistently decent staff, a breakfast selection you can count on and easy access
After checking in, I pulled up to park my car by my room to find an old toilet and other garbage strewn about on the lawn in front of the entrance. In the room itself, the water came out brown in the bathroom (it cleared when run for a while, but I still didn't feel comfortable showering in it or brushing my teeth with it)...and the electricity in the bathroom did not work. Normally I would have refused to stay here, but after driving for 10 hours, I was physically exhausted and decided that sleep was more important than the stress of complaining - which would either mean changing rooms or having a maintenance person drop by - both of which would have caused more stress. In the morning, there were insects crawling all over the bathroom floor. I've stayed here before and never had these extreme issues...I think it's quite obvious that I won't be back.
Room was clean and quiet. However the shower head was so high I could almost not reach it. Whoever re-did the shower added an S extension to raise the shower head. Too high.
Although a little older hotel, it is well kept, very clean and that staff is wonderful. I had an enjoyable stay and a good breakfast.