酒店回复: Hi Jose,Thank you for your feedback. We strive to provide a comfortable experience for all our guests, and we regret that you found the room temperature unsatisfactory. While our heating system is regularly maintained to ensure optimal functionality, we encourage guests to notify our front desk immediately during their stay so we can promptly address any concerns. Your comfort is our priority, and we hope to welcome you back for a better experience in the future.
5.0分
其他
原文
翻译提供方：Google
工作人员提供优质的服务。
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酒店回复: Hi Marcia,Thank you for your wonderful feedback! We are so glad to hear that you received excellent service from our staff. We take great pride in providing top-notch service and appreciate your recognition. We look forward to welcoming you back soon!
4.0分
其他
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We did not try the breakfast but the room was clean and spacious. Only complaint was checkin could have been more accommodating. I reserved online and even called to inquire prior to completing reservations, however was never advised that when I got there I’d have to pay an additional fee. I feel this is something that should be explained when you call for specifics. Other than that the stay was good.
2.0分
商务出差
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Not Good!!!!!
There were two different women that I saw go in the room next door but 95% of my two day stay, one or both of them sat outside in front of their room and smoked, talked, and/or talked on their phone on speaker phone. To say they were trashy looking would be a compliment. This went on until about 0400 both mornings that I was there. I did see two males at two different times standing outside and talking to them for several hours both nights. They were well aware that I was staying in the room next to them but had no consideration for me being there. I worked 12 hour days both days and needed to get sleep but they still stayed outside the room the entire time. The room was clean but several things were broken and the tile floor was sticky. I will not stay at a Quality Inn again and will definitely never recommend it.
5.0分
商务出差
Very nice clean room
Very spacious clean room nice and quite until the train rolls thru about 630am 😆
4.0分
商务出差
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Hotel was clean. The bed was comfortable and the room was OK. A train runs right by the hotel and is very loud if it was just once a day I wouldn’t complain, but the train is frequent since it’s near the port. I was very upset that I was charged a deposit upon check-in. I use choice hotels all the time and there is no reason for deposit in this hotel. I was also not made aware of it before I booked it.
1.0分
情侣出游
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We reserved a non smoking room the room they gave us reacked of cigarette smoke. The sheets appeared to not be fresh there was hair on sheets and pillow cases , the comforter was stained, the restroom smelled unclean.
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酒店回复: Hi Julia,We sincerely apologise for the issues you encountered during your stay. The condition you described does not meet our cleanliness standards, and we understand how disappointing this must have been. We will address these concerns with our housekeeping team to ensure this doesn’t happen again. Thank you for bringing it to our attention, and we hope to have the opportunity to provide a much better experience in the future.
1.0分
家庭亲子
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I had to bang on the door to check-in, I rang the doorbell several times. I could see the worker on her phone in the lobby. The toilet leaked and the hair dryer did not work. The bed spread had cigarette burns all over, we were in a non smoking room. The pictures did not match the room.
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酒店回复: Hi Renee,We sincerely apologise for the issues you faced during your stay. The lack of responsiveness during check-in, maintenance issues with the toilet and hair dryer, as well as the condition of the bedspread, are unacceptable. We understand how frustrating this must have been and will address these concerns with our team to ensure this doesn’t happen again. We truly appreciate your feedback and will work to improve our service and room conditions for future guests.
1.0分
商务出差
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this place had hidden charges not associated with the website and overall staff was horrible 100 dollar unlisted charge with 75 dollar charge on your card plus the room and the charge me for it even though I canceled in person after be notified at the front desk by a horrible staff and unclean lobby wound give 0 stars if i could please avoid at all cost they are scamming you out of your money
性价比超高！
天气很冷，暖气不工作
工作人员提供优质的服务。
We did not try the breakfast but the room was clean and spacious. Only complaint was checkin could have been more accommodating. I reserved online and even called to inquire prior to completing reservations, however was never advised that when I got there I’d have to pay an additional fee. I feel this is something that should be explained when you call for specifics. Other than that the stay was good.
Not Good!!!!!
There were two different women that I saw go in the room next door but 95% of my two day stay, one or both of them sat outside in front of their room and smoked, talked, and/or talked on their phone on speaker phone. To say they were trashy looking would be a compliment. This went on until about 0400 both mornings that I was there. I did see two males at two different times standing outside and talking to them for several hours both nights. They were well aware that I was staying in the room next to them but had no consideration for me being there. I worked 12 hour days both days and needed to get sleep but they still stayed outside the room the entire time. The room was clean but several things were broken and the tile floor was sticky. I will not stay at a Quality Inn again and will definitely never recommend it.
Very nice clean room
Very spacious clean room nice and quite until the train rolls thru about 630am 😆
Hotel was clean. The bed was comfortable and the room was OK. A train runs right by the hotel and is very loud if it was just once a day I wouldn’t complain, but the train is frequent since it’s near the port. I was very upset that I was charged a deposit upon check-in. I use choice hotels all the time and there is no reason for deposit in this hotel. I was also not made aware of it before I booked it.
We reserved a non smoking room the room they gave us reacked of cigarette smoke. The sheets appeared to not be fresh there was hair on sheets and pillow cases , the comforter was stained, the restroom smelled unclean.
I had to bang on the door to check-in, I rang the doorbell several times. I could see the worker on her phone in the lobby. The toilet leaked and the hair dryer did not work. The bed spread had cigarette burns all over, we were in a non smoking room. The pictures did not match the room.
this place had hidden charges not associated with the website and overall staff was horrible 100 dollar unlisted charge with 75 dollar charge on your card plus the room and the charge me for it even though I canceled in person after be notified at the front desk by a horrible staff and unclean lobby wound give 0 stars if i could please avoid at all cost they are scamming you out of your money