Great location for walking to Alamo, beautiful spot close the restaurants including PINKERTON’S barbecue. Clean, large room
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酒店回复: Hello Nancy,Thank you for your recent stay and we appreciate your feedback.
4.0分
其他
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Great location on the Riverwalk. Staff was helpful, rooms comfortable. One small negative, the garbage outside the hotel was overflowing and went unemptied during my 2 day stay.
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酒店回复: Hello Mr. Kellner,Thank you for your recent stay and we appreciate your feedback.I will be sure to share your feedback with the appropriate leadership team with regard to the issues that you encountered during your stay.
3.0分
家庭亲子
The faucet in the bath tub had a very bad leak which woke us up several times during the night. We advise the front desk of the problem on our checkout.
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酒店回复: Hello Donald,Thank you for your recent stay with us.I am so sorry to hear about the continuous leak which woke you up during the night. This is certainly not the stay experience that we strive for you, our valued guests. I will be sure to share the issues that you encountered with the appropriate leadership team, so they can focus on resolving the issues
4.0分
其他
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For the most part, our stay was good, no concierge when needed. No action on a request problem with the room. Location was good for all other restaurants and attractions.
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酒店回复: Hello Vicki,Thank you for your recent stay and we appreciate your feedback.I will be sure to share your experience with the leadership team so we can better improve sure the issues are taken care of.
5.0分
家庭亲子
I enjoyed the cleanliness and convenience of the property. The staff took out the time to explain the hotel charges as well.
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酒店回复: Hello Tasia,Thank you for your recent stay and we appreciate your feedback.
5.0分
家庭亲子
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I was a little disappointed that the Valet service had us lined up, OUTSIDE in Texas heat, standing in line to retrieve vehicles Sunday morning. They apparently don't do digital requests on Sunday. I suggested they move the line inside the ample lobby and they seemed thoughtful for future weekends. Fifty of us stood out there on the driveline, 85 degrees, breathing exhaust...all else was great!!
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酒店回复: Hello Brent,Thank you for your recent stay with us. We greatly appreciate your feedback and will be sure to follow up with the valet management team.
4.0分
其他
Parking was not so good. I don’t think we should have to pay additional.
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酒店回复: Hello Sandra,Thank you for your recent stay with us. Unfortunately, we do not have our own parking and only have valet through a 3rd party.
很不错的酒店，有阳台风景宜人。酒店对面就是停车场40美金一晚，很适合River walk和City walk，走路三分钟可到游船码头还有美味的冰淇淋amorino ，步行十分钟Pinkerton's Barbecue德州烤肉不要错过，第二天到Seaworld大概20分钟车程。
淋浴间漏水，我报告过两次，但他们都没有修好。
Comfortable bed, nice room, excellent location
Great location for walking to Alamo, beautiful spot close the restaurants including PINKERTON’S barbecue. Clean, large room
Great location on the Riverwalk. Staff was helpful, rooms comfortable. One small negative, the garbage outside the hotel was overflowing and went unemptied during my 2 day stay.
The faucet in the bath tub had a very bad leak which woke us up several times during the night. We advise the front desk of the problem on our checkout.
For the most part, our stay was good, no concierge when needed. No action on a request problem with the room. Location was good for all other restaurants and attractions.
I enjoyed the cleanliness and convenience of the property. The staff took out the time to explain the hotel charges as well.
I was a little disappointed that the Valet service had us lined up, OUTSIDE in Texas heat, standing in line to retrieve vehicles Sunday morning. They apparently don't do digital requests on Sunday. I suggested they move the line inside the ample lobby and they seemed thoughtful for future weekends. Fifty of us stood out there on the driveline, 85 degrees, breathing exhaust...all else was great!!
Parking was not so good. I don’t think we should have to pay additional.
Clean room, comfy bed, amazing helpful staff, cold ac, hot showers