The hotel is being renovated. That is a good thing. Rooms are cleaner, although some dust dye to construction. But once this is completed, it will be up to date in all standards with lectric connections and smart use of bathroom necessities.
Elevator was noisy. I suppose that will be also fixed and renovated.
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear you appreciate the renovations and the improvements being made to our rooms and amenities. Your understanding during this transition period means a lot to us.We apologize for any inconvenience caused by construction dust or the noisy elevator. Please rest assured that both are being addressed as part of our ongoing upgrades. Our goal is to provide a refreshed, modern experience that meets the highest standards of comfort and convenience.We hope to welcome you back soon so you can enjoy the full benefits of our renovations once complete!
5.0分
其他
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Good find!
Great place to stay. Beds are twins, not queens was an issue. Book directly through the hotel, don’t use third party! Very clean, not much of breakfast spread.
We will return!
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酒店回复: Thank you so much for your wonderful feedback. We apologize for the full size beds and we will review our breakfast menu to see if we can do any better.I am glad you're planning to return! See you soon!
1.0分
其他
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after coming home and unpacking our things, there was bed bugs in our luggage after staying at this hotel. Beds were hard as rocks and staff barely spoke english. House keeping did not come and clean room for the 3 days we were there.
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酒店回复: Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience during your stay with us. This is certainly not the standard we strive for, and I want to sincerely apologize for any discomfort you faced.Please know that we take concerns like yours very seriously. We are currently investigating the issues you mentioned, including housekeeping and maintenance of our rooms, to ensure we provide a clean and comfortable environment for all our guests. Your comfort is our top priority, and we hope to regain your trust in the future.Thank you again for your feedback.Warm regards,
4.0分
其他
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Hotel is located by main road and Interstate, so traffic is easily heard. Mattress was hard but I enjoyed the soft pillows. Breakfast I'll give 3 out of 5 stars. I see previous reviews that location is questionable, but there are two additional hotels chains near by and location is more industrial and not residential. Price was affordable for my budget.
5.0分
其他
Nice comfortable stay
Person at check in was friendly and couteous. Staff in the hotel also friendly.
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酒店回复: Thank you so much for your positive comments. We aspire to provide same great service to all of our guests. We look forward to seeing you again soon!
5.0分
朋友出游
The hotel was fine. It was in an area that looked a little sketchy. When the front desk has protective glass you know somethings up!
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酒店回复: Hi Emily:We greatly appreciate your feedback. Please, do not be alarmed by the protective shield. But many hotels and stores still mandate the Covid-19 protocol and that is why we have the shields still. Please, we do our very best to provide great service at our hotel and we take great care in providing our guest the safest and most comfortable stay. Although, we work with our locality to improve the area around us. We do not have total control over such things. We hope that you will still consider staying with us again.
4.0分
其他
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Nice motel and good breakfast. You had to drive a distance for a place to eat. There were no eating places nearby. The room was clean and bathroom was clean. We would stay there again. It was a little hard to get to with the interstate construction hearby.
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酒店回复: Thank you so much for your wonderful comments. Next time you stay with us, please, ask our front desk associates for some dining options. We can recommend numerous local and chain restaurants that are within a mile of the hotel. Guests love our location as we are at the Intersection of Hw. 465 and Hwy. 70. We look forward to seeing you again soon!
1.0分
家庭亲子
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After being in the car for 2 1/2 hours—I was exhausted and my kid was excited to be in a hotel for the first time in her life. BUT—Since the second I walked in with my 3 year old, the front desk receptionist was anxious and was over reactive wanting me to hold her at all times. Then she went off about me not being able to control my kid because my daughter touched the chairs in the dining area trying to sit on them and then touched the kids because she wanted a drink while I was trying to check in. Then when we went back to our car another hotel manager asked us to move our car because he didn’t like where we parked, I thought that was strange, but I did it anyways. Then we walked in with our bags, our daughter in 10 steps in front of us with her suitcase, and the receptionist said that they are not there to watch our “baby” and that she was “out of control” and “running in the parking lot.” She was definitely not. The lady continued to be adamant about how there are two of us and we should be able to control her……. ????? So we were forced to cancel our reservation and are currently scrambling for a place to stay. What a nightmare for no reason!!! Not family friendly at all!!! Do not reserve here, they might cancel you the second you get here and make up false accusations or reasons to do so!
1.0分
朋友出游
My bed sheets had blood on them.. room smells strong as if dogs were in the room.., since I paid 3 party she said there were nothing she could do..
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酒店回复: My sincere apologies for you disappointment. I mad my housekeeping staff aware of the issue. We look forward to providing you with a better experience in the future.
4.0分
其他
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Our only slight complaint was the pool room and water was VERY cold. My 3 year old had blue lips after abour 20 minutes and that was sad as that was what she was looking forward to most about her first hotel overnight. Otherwise - no complaints!
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酒店回复: Thank you so much for your feedback. We greatly appreciate you bringing this issue to our attention. We will make sure our maintenance staff take care of it immediately. Our sincere apologies. We hope to offer you a much better experience the next time you stay with us. Your satisfaction is always our delight.
The hotel is being renovated. That is a good thing. Rooms are cleaner, although some dust dye to construction. But once this is completed, it will be up to date in all standards with lectric connections and smart use of bathroom necessities.
Elevator was noisy. I suppose that will be also fixed and renovated.
Good find!
Great place to stay. Beds are twins, not queens was an issue. Book directly through the hotel, don’t use third party! Very clean, not much of breakfast spread.
We will return!
after coming home and unpacking our things, there was bed bugs in our luggage after staying at this hotel. Beds were hard as rocks and staff barely spoke english. House keeping did not come and clean room for the 3 days we were there.
Hotel is located by main road and Interstate, so traffic is easily heard. Mattress was hard but I enjoyed the soft pillows. Breakfast I'll give 3 out of 5 stars. I see previous reviews that location is questionable, but there are two additional hotels chains near by and location is more industrial and not residential. Price was affordable for my budget.
Nice comfortable stay
Person at check in was friendly and couteous. Staff in the hotel also friendly.
The hotel was fine. It was in an area that looked a little sketchy. When the front desk has protective glass you know somethings up!
Nice motel and good breakfast. You had to drive a distance for a place to eat. There were no eating places nearby. The room was clean and bathroom was clean. We would stay there again. It was a little hard to get to with the interstate construction hearby.
After being in the car for 2 1/2 hours—I was exhausted and my kid was excited to be in a hotel for the first time in her life. BUT—Since the second I walked in with my 3 year old, the front desk receptionist was anxious and was over reactive wanting me to hold her at all times. Then she went off about me not being able to control my kid because my daughter touched the chairs in the dining area trying to sit on them and then touched the kids because she wanted a drink while I was trying to check in. Then when we went back to our car another hotel manager asked us to move our car because he didn’t like where we parked, I thought that was strange, but I did it anyways. Then we walked in with our bags, our daughter in 10 steps in front of us with her suitcase, and the receptionist said that they are not there to watch our “baby” and that she was “out of control” and “running in the parking lot.” She was definitely not. The lady continued to be adamant about how there are two of us and we should be able to control her……. ????? So we were forced to cancel our reservation and are currently scrambling for a place to stay. What a nightmare for no reason!!! Not family friendly at all!!! Do not reserve here, they might cancel you the second you get here and make up false accusations or reasons to do so!
My bed sheets had blood on them.. room smells strong as if dogs were in the room.., since I paid 3 party she said there were nothing she could do..
Our only slight complaint was the pool room and water was VERY cold. My 3 year old had blue lips after abour 20 minutes and that was sad as that was what she was looking forward to most about her first hotel overnight. Otherwise - no complaints!