酒店回复: 亲爱的客人，感谢您与我们分享您的美妙体验！我们很高兴得知您在最后一刻入住我们酒店，并度过了五天的幸福时光。很高兴得知您的海景套房超出了预期，提供宽敞舒适的环境和壮丽的景色。我们很高兴您欣赏我们对细节的关注，从宽大而一尘不染的床到可欣赏海景的浴室。我们也很高兴您喜欢我们的每日客房服务、美味的欧陆式冷热自助早餐以及健身房、游泳池和桑拿等设施。非常感谢您对酒店便利的地理位置、靠近老城区和城堡入口以及附近众多一流餐厅和酒吧的积极评价。感谢您对我们的清洁度和员工友好态度的称赞。我们期待在六月再次欢迎您的到来，并希望您继续与我们一起拥有难忘的体验。旅途愉快，期待很快再见！此致，Carolina M. 客户体验经理
酒店回复: Dear Jonathang, Thank you for choosing Suites del Mar for your stay in Alicante. We regret that we could not accomplish your expectations, specially regarding half board dinner. We have taken note about your comments in order to improve. We hope that you enjoyed your stay and we will be pleased to welcoming you back and have the opportunity to offer you an improved experience. Thank you for choosing our services and sharing your feedback. Best regards, Carolina M. Guest Experience Manager
酒店回复: Estimada Sra. Carlanogue, Muchas gracias por compartir su valoración tras su estancia en Suites del Mar. Nos alegra saber que disfrutó de su experiencia y será un placer recibirles de nuevo. Esperamos verle pronto de regreso. Atentamente, Carolina M. Guest Experience Manager
5.0分
朋友出游
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Just returned from a girls weekend in Alicante . What a beautiful hotel this is . On arrival a couple of the rooms were ready so we could check in . Couldn’t believe the size of the suite and the bath in the window was an added luxury .so easy to walk to the centre . All of the staff were outstanding especially the lady at the restaurant Nuria .. an absolute gem .. we were treat like royalty and had the best time . Breakfast was another level … nothing at all could be faulted even cava and we had our own little vip area .highly recommend staying here
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酒店回复: Dear Susiebfur5678, thank you for your wonderful review and for taking the time to write it! We're thrilled to hear that you found everything about your stay amazing, from the room, the quality of the food and specially our staff. Your feedback means a lot to us. We hope to have the pleasure of welcoming you back again soon for another wonderful experience! Warm Regards, Alessandra L. - Guest Experience Assistant
3.0分
情侣出游
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The breakfast and the snacks (ceasar salad...kinda... picture attached) we tried were disappointing. Both the variety and the quality need improvement. Javier (?) the front manager didn't let us check out late at 18h regardless their advertisement of late check out option. This way he traded off a satisfied actual guest to a non existing one he was still wanted to sell our room to (at 4 pm for the actual night...pfff). Probably worth the risk to have actual 70 EUR income for late check out and a satisfied guest than a 250 EUR income from a hoped but never came future guest...
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酒店回复: Dear Nomad669904, first of all we would like to thank you for writing this review. We are very sorry that we did not reached your expectations during your stay with us. Due to your review we will be able to improve the point with the ceaser salad. Regarding the Late Check Out we have to inform you that the Late Check Out options are always depending on availability. So, in case we are fully booked, like we have been on your departure day, we can not offer the option until 18h. In your case my colleague already did an exception by letting you the room until 16h. We really hope you unterstand that. Nevertheless, feel welcome to get in contact with us again to share your experience and point of view with us. We would be very greateful for that, because we always want our guest to be happy and we want to improve always. Hopefully, we will have the chance to welcome you very soon here again. Kind regards, Alessandra L. - Guest Experience Assistant
5.0分
其他
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Amazing all round! Had the sea view suite which overlooked the pool and gave incredible views of the sea and morning sunrise, staff very helpful and friendly. Rooms clean and incredibly comfortable (think I need to look into what pillows they have as I am not sure I can live without them now)
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酒店回复: Dear guest, Thank you for choosing our hotel and taking the time to share your experience with us. We are thrilled to hear that you had a wonderful stay and enjoyed the incredible views of the sea from your suite. ¡ We appreciate you kind words regarding the team and we will be pleased to welcoming you back. We hope to see you back soon. Best regards, Carolina M. Guest Experience Manager
3.0分
情侣出游
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Currently staying here and cannot fault the room. We are staying in the premier junior suite and it's just beautiful with a marina view. However I have one complaint! The staff in the restaurant and bar are just miserable and so unorganised. We never get asked if we want coffee, never mind if we want anything off the menu! and as for getting. Ice it's like asking for a pot of gold! I even got refused one time. Very let down and has put us off even having a drink in the bar at night. On a positive note the housekeeping staff are excellent and always have a smile and a hello whenever we see them. Maybe they need to replace the bar and restaurant staff?
3.0分
独自旅行
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Just returned from a 7 day holiday at Suites Del Mar. We have visited this hotel many times and have always found the services facilities and the location excellent. However on our recent visit we were very disappointed with a few of the changes that have been made after the recent upgrade work completed at the first floor pool area. The smaller pool and sun bathing area is now not exclusive to Suites Del Mar guests and now feels crammed and is hard to get a sun lounger which meant we ended up going to the beach most days. The breakfast area that has been moved from the first floor where Suites Del Mar guests used to eat which has now been moved outside the dining area on the ground floor again does not feel exclusive even if there is a small menu on the table which allows you to order an omelet or the choice of another few items. Don’t think it was worth the extra cost for the room at Suites Del Mar when the equivalent room at Spa Porta Maris costs a lot less. It would have been nice to be informed about the changes prior to our visit this year .. JH
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酒店回复: Dear JH, Thank you for taking the time to share your feedback about your recent stay at Suites Del Mar. We greatly appreciate your loyalty and are glad to hear that you have enjoyed our services, facilities, and location in the past. We are sorry to hear that the recent changes to the first-floor pool area and breakfast arrangements did not meet your expectations. Your comments about the exclusivity of the pool and the new breakfast setup are very valuable to us, and we will consider them as we strive to improve our guest experience. We apologize for any inconvenience caused and for not informing you about these changes prior to your visit. Your feedback is essential for us to make necessary adjustments, and we hope to better meet your expectations in the future. Thank you once again for your insights. We hope to have the opportunity to welcome you back and provide you with a more satisfying experience. Best regards, Carolina M. Guest Experience Manager
我住在一间高级海景小套房，有两个狭小的阳台，从来晒不到太阳，所以非常失望。正如之前有人提到的，餐厅的服务很差，早餐时等待菜单上的任何食物的时间都太长了。酒店本身一尘不染，客房服务人员也很棒。绝对不建议住在这里。
通过 jet2 最后一分钟预订。下午 1 点到达，我们的 327 号海景套房已经准备好了，哇，真是个惊喜，巨大的休息室/卧室，很棒的浴室和独立淋浴，甚至还有一个可以俯瞰大海的靠窗浴缸。巨大的一尘不染的床铺，没有臭虫，每日客房服务，美味的欧陆式冷热自助早餐，健身房游泳池、桑拿浴室，酒吧在 1030 关门，但我们使用了隔壁的 melia 酒店宽敞的酒吧和休息室，距离 50 米，都是同一家公司，营业到凌晨 1 点。步行 10 分钟即可到达老城区，步行 5 分钟即可到达城堡入口，步行不远的地方有很多很棒的小餐馆和酒吧。套房无可挑剔，6 月再来（直接预订和自己乘坐航班）可节省 250 欧元，但加入 melia 奖励计划可获得优惠。强烈推荐一尘不染的地方，工作人员非常愉快
我们真的很想比现在更喜欢这个地方。但一开始并不好。入口处是一部不吸引人的自动扶梯。接待人员很友好，但有时似乎人手不足。套房大小合适，干净（如预期的那样），但缺少一些细节 - 例如淋浴间没有肥皂托盘 - 卫生纸非常便宜。房间里没有纸巾。海景阳台无法使用，因为每天午餐时间/下午都会刮起强风 - 当然不是场地的错，但我们选择了海景房，真希望我们能坚持住滨海景观。我们选择了半膳服务，但我们后悔了。早餐不错，符合标准，但晚餐体验相当糟糕。酒店唯一的酒吧就在接待处旁边，气氛就像医生候诊室。对于半膳服务，我们在这里吃饭 - 几张桌子上摆放着餐垫、餐具等。食物份量很小，每道菜大多只有 2 种选择。例如，我们没有看到任何素食选项。我们附上了一张巧克力甜点的照片——基本上就是一碗奶油！我们实际上曾经开玩笑。昨晚我点了米布丁（已经过期）。然后他们花了很长时间才上甜点，因为他们找不到替代品……等一下……只是草莓冰淇淋。酒保不友好，所以由于缺乏氛围，我们倾向于去隔壁的阿利坎特梅莉亚，那里的酒吧区要好得多，酒保也更健谈、更友好。我们真的很抱歉这么说，但我们真的不认为这个地方值得花钱。
这家酒店很棒。套房很棒，刚装修过，而且可以观看 Netflix 电影！并不是说我们看了很多，但很高兴拥有。这家酒店的设计意味着有些房间的阳台视野很窄，但我们可以看到日出的景色，非常可爱。我们要求要一间顶楼的角落房间，只是为了能看到阳台的景色。房间里的大浴缸面向日出景观（要求更高的楼层，因为较低的楼层有一个游泳池，所以如果你想在早上打开窗帘洗澡，请注意工作人员或选择更高的楼层）。早餐真的很棒，有鲜榨果汁、新鲜水果、美味的咖啡和很多健康美味的早餐食品和面包。另外，如果您选择角桌，您可以在日出一侧欣赏到美丽的水景。我们在那里时的氛围音乐。酒店的食物也很好，尽管我们在后街发现了一些很棒的小吃店。奇科卡拉斯。马路对面的海洋竞赛博物馆很有趣，有一个漂亮的酒吧露台，可以在傍晚时喝点饮料并欣赏美妙的音乐。我们在这里度过了一段美好的时光，我们将返回酒店。
一个令人难以置信的房间，拥有壮观的景色……随时注意！无与伦比的位置……这不是我去过的最好的酒店，但它很近 自助早餐虽小但绰绰有余 我们会回来的！
Just returned from a girls weekend in Alicante . What a beautiful hotel this is . On arrival a couple of the rooms were ready so we could check in . Couldn’t believe the size of the suite and the bath in the window was an added luxury .so easy to walk to the centre . All of the staff were outstanding especially the lady at the restaurant Nuria .. an absolute gem .. we were treat like royalty and had the best time . Breakfast was another level … nothing at all could be faulted even cava and we had our own little vip area .highly recommend staying here
The breakfast and the snacks (ceasar salad...kinda... picture attached) we tried were disappointing. Both the variety and the quality need improvement. Javier (?) the front manager didn't let us check out late at 18h regardless their advertisement of late check out option. This way he traded off a satisfied actual guest to a non existing one he was still wanted to sell our room to (at 4 pm for the actual night...pfff). Probably worth the risk to have actual 70 EUR income for late check out and a satisfied guest than a 250 EUR income from a hoped but never came future guest...
Amazing all round! Had the sea view suite which overlooked the pool and gave incredible views of the sea and morning sunrise, staff very helpful and friendly. Rooms clean and incredibly comfortable (think I need to look into what pillows they have as I am not sure I can live without them now)
Currently staying here and cannot fault the room. We are staying in the premier junior suite and it's just beautiful with a marina view. However I have one complaint! The staff in the restaurant and bar are just miserable and so unorganised. We never get asked if we want coffee, never mind if we want anything off the menu! and as for getting. Ice it's like asking for a pot of gold! I even got refused one time. Very let down and has put us off even having a drink in the bar at night. On a positive note the housekeeping staff are excellent and always have a smile and a hello whenever we see them. Maybe they need to replace the bar and restaurant staff?
Just returned from a 7 day holiday at Suites Del Mar. We have visited this hotel many times and have always found the services facilities and the location excellent. However on our recent visit we were very disappointed with a few of the changes that have been made after the recent upgrade work completed at the first floor pool area. The smaller pool and sun bathing area is now not exclusive to Suites Del Mar guests and now feels crammed and is hard to get a sun lounger which meant we ended up going to the beach most days. The breakfast area that has been moved from the first floor where Suites Del Mar guests used to eat which has now been moved outside the dining area on the ground floor again does not feel exclusive even if there is a small menu on the table which allows you to order an omelet or the choice of another few items. Don’t think it was worth the extra cost for the room at Suites Del Mar when the equivalent room at Spa Porta Maris costs a lot less. It would have been nice to be informed about the changes prior to our visit this year .. JH