酒店回复: THANK YOU FOR YOUR KIND WORDS, WE ARE GLAD YOU ENJOYED YOUR STAY. THE KEYS ARE UP AND RUNNING AND WE HOPE TO SEE YOU AGAIN
4.0分
其他
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Everything about the stay from: the front desk service, housekeeping, cleanliness, amenities and breakfast, was perfect..
Due to renovations I assume, the handicapp parking was not assessible making parking extremely challenging when you have multiple residents in wheelchairs..
THE REASON I GAVE COMFORT A LOW SCORE IS THE TOILETS IN THE HANDICAP ROOMS.. THEY ARE TOO LOW TO THE GROUND AND THEY DO NOT HAVE SUPPORT RAILS.. MY FAMILY AND I WERE THERE FOR A FAMILY REUNION.. WE HAD 3 HANDICAP ROOMS.. 2 KING SUITES AND 1 DBL QUEEN SUITE.. NONE OF THE TOILETS HAD SUPPORT RAILS.. I HAD TO PURCHASE A RAISED POTTY SEAT, WHICH I HAD NO USE FOR AFTER THIS HOTEL STAY.. WE WERE THERE LABOR DÀY WEEKEND.. WE ALL CHECKED IN FRI, 29AUG.. TWO CHECKED OUT SUN, 31AUG AND LAST CHECKED OUT TUE, 02SEP.. LAST NAMES, MCCARTER, JOSEPH AND CLARK.. ROOMS 107, 230 AND 101..
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酒店回复: Thank you for taking the time to share such a detailed review of your stay. We’re thrilled to hear that you found our front desk service, housekeeping, cleanliness, amenities, and breakfast to be perfect—our team will be happy to know their efforts made a positive impact on your visit.At the same time, we truly understand the challenges you described with handicap accessibility, parking during renovations, and the restroom setup in your accessible rooms. Your feedback is very important to us. While our property follows brand-standard designs for accessible rooms, we also recognize that needs can vary, and we are committed to reviewing your concerns with our management and maintenance teams. This way, we can explore solutions—such as additional support features or updated accommodations—to better serve guests who require extra accessibility support.We appreciate you and your family choosing to stay with us over the Labor Day weekend for your reunion, and we thank you for providing your room numbers and last names so we can review this matter more thoroughly. Your insights help us improve for all future guests.We hope to have the opportunity to welcome you back and provide an even more comfortable stay.Sincerely, Management.
5.0分
其他
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Home 2 suites
Room was very clean, nice.! My only complaint was that I felt as if the air was not super cold. Maybe it was because the outside temp was 100+ lol. Overall we had an amazing stay
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酒店回复: Thank you for sharing your feedback with us! We’re so happy to hear that you found your room very clean and enjoyed an amazing stay overall. We understand how challenging it can be when temperatures soar, and we’ll certainly have our team review the A/C settings to make sure everything is running at its best. We’re grateful for your understanding and hope to welcome you back for another great stay soon!Sincerely,Management
4.0分
家庭亲子
Nice property and nice staff. The rooms could be updated, like the sofa bed and tv
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酒店回复: Thank you for your feedback. We're glad to hear you enjoyed the property and our staff. We appreciate your comments about the room updates and will be sure to share them with our team as we work to improve the guest experience.Sincerely,Management
5.0分
其他
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So tv didn't work they were quick to fix staff was top notch. There are a lot of workers that stay here so parking was at a premium. It stormed so don't know about outside features i would still recommend
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酒店回复: Thank you for your feedback! We're glad to hear that our team was quick to respond and that you found the staff to be top notch — we take pride in delivering great service. We understand parking can be tight at times, especially during busy periods, and we appreciate your patience. Although the weather didn’t cooperate this time, we’re happy to know you’d still recommend us, and we look forward to welcoming you back under sunnier skies!Sincerely,Management
3.0分
家庭亲子
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Staff was nice and accommodating, facility needs work. Electrical issues in our rooms went on and off randomly, cable channels did not work. Window blackout screen severely worn. Pillows were sub-standard. Entrance into property very limited.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear that our staff was welcoming and accommodating during your stay. However, we regret that the condition of the facility and in-room issues detracted from your overall experience.Your comments regarding the electrical concerns, cable service, window coverings, and bedding have been noted and will be shared with our maintenance and management teams for review. We also understand how limited access to the property can be an inconvenience, and we appreciate you bringing that to our attention.Thank you again for your insights, and we hope to have the opportunity to better serve you in the future.Sincerely,Management
5.0分
其他
Staff in the early morning eas excellent
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酒店回复: Thank you for your kind words about our early morning staff. We’re happy to hear they made a positive impression during your stay. We’ll be sure to share your feedback with the team.Sincerely,Management.
5.0分
家庭亲子
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We will definitely stay at this hotel again. The room was so big and comfortable. It has lots of shelves and cabinet space. The beds were comfortable. The front desk staff was extremely friendly and nice!!
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酒店回复: Dear Kristie, Thank you for staying at . We are delighted you loved our well-appointed accommodations and our award winning hospitality. It is always a joy to hear our guests are excited about returning; we are looking forward to it! Thank you again and safe travels.Yours in hospitality,Management
3.0分
家庭亲子
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The hotel is very clean and modern, the room was spacious and clean. The continental breakfast was much better than most, with lots of options. The one thing I did not like was the check in experience. We arrived around 10:30-11pm, and the sliding glass doors to the lobby were locked. I stood there looking at the lady behind the desk, and she did not smile or try to help in any way. Finally another patron of the hotel came in from smoking outside, and showed me that I needed to pick up a phone there in the wall and call in to the desk to explain my purpose. I understand that the hotel wants to keep its employees (and guests) safe at night, but the night clerk was SO unhelpful! We had just driven 6 hours, and I just wanted to check in. She could have smiled, gestured, or something! I'm a 46 yr old woman, not very scary :)
酒店回复: I'm very sorry. I will take care of it.
4.0分
商务出差
All good except water pressure to the shower was low in a couple rooms we stayed in
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酒店回复: Dear valued guest, Thank you for sharing your feedback, and I'm glad to hear that your overall experience was positive. I'll be sure to pass along your comments about the water pressure in those rooms to the management team. They'll appreciate knowing about any areas where improvements can be made to enhance the guest experience. Despite this small inconvenience, I hope you were still able to enjoy your stay with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know!
非常好的酒店。非常宽敞的房间。早餐储备充足。靠近许多餐馆和商店。
我们没有房卡（微软的bug），但工作人员很乐意陪我们去房间！
Everything about the stay from: the front desk service, housekeeping, cleanliness, amenities and breakfast, was perfect..
Due to renovations I assume, the handicapp parking was not assessible making parking extremely challenging when you have multiple residents in wheelchairs..
THE REASON I GAVE COMFORT A LOW SCORE IS THE TOILETS IN THE HANDICAP ROOMS.. THEY ARE TOO LOW TO THE GROUND AND THEY DO NOT HAVE SUPPORT RAILS.. MY FAMILY AND I WERE THERE FOR A FAMILY REUNION.. WE HAD 3 HANDICAP ROOMS.. 2 KING SUITES AND 1 DBL QUEEN SUITE.. NONE OF THE TOILETS HAD SUPPORT RAILS.. I HAD TO PURCHASE A RAISED POTTY SEAT, WHICH I HAD NO USE FOR AFTER THIS HOTEL STAY.. WE WERE THERE LABOR DÀY WEEKEND.. WE ALL CHECKED IN FRI, 29AUG.. TWO CHECKED OUT SUN, 31AUG AND LAST CHECKED OUT TUE, 02SEP.. LAST NAMES, MCCARTER, JOSEPH AND CLARK.. ROOMS 107, 230 AND 101..
Home 2 suites
Room was very clean, nice.! My only complaint was that I felt as if the air was not super cold. Maybe it was because the outside temp was 100+ lol. Overall we had an amazing stay
Nice property and nice staff. The rooms could be updated, like the sofa bed and tv
So tv didn't work they were quick to fix staff was top notch. There are a lot of workers that stay here so parking was at a premium. It stormed so don't know about outside features i would still recommend
Staff was nice and accommodating, facility needs work. Electrical issues in our rooms went on and off randomly, cable channels did not work. Window blackout screen severely worn. Pillows were sub-standard. Entrance into property very limited.
Staff in the early morning eas excellent
We will definitely stay at this hotel again. The room was so big and comfortable. It has lots of shelves and cabinet space. The beds were comfortable. The front desk staff was extremely friendly and nice!!
The hotel is very clean and modern, the room was spacious and clean. The continental breakfast was much better than most, with lots of options. The one thing I did not like was the check in experience. We arrived around 10:30-11pm, and the sliding glass doors to the lobby were locked. I stood there looking at the lady behind the desk, and she did not smile or try to help in any way. Finally another patron of the hotel came in from smoking outside, and showed me that I needed to pick up a phone there in the wall and call in to the desk to explain my purpose. I understand that the hotel wants to keep its employees (and guests) safe at night, but the night clerk was SO unhelpful! We had just driven 6 hours, and I just wanted to check in. She could have smiled, gestured, or something! I'm a 46 yr old woman, not very scary :)
All good except water pressure to the shower was low in a couple rooms we stayed in