酒店回复: Thank you for being our guest and sharing your feedback!
4.0分
家庭亲子
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Great staff and friendly but your American Flag is very tattered and torn should be replaced. The toilet in our room did not work and no maintenance available we had to keep removing the tank lid and put our hands in the tank to flush and took a day to get fixed. The pool was not heated. No hot tub either. Did not clean our room one day either. Thank you.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the maintenance and housekeeping issues you experienced, as well as the condition of our flag and the pool amenities. Your comments have been shared with our management and maintenance teams to address these concerns promptly. We appreciate your patience and your kind words about our staff, and we hope to have the opportunity to provide a much smoother and more enjoyable stay in the future.
2.0分
其他
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Our first room didn't have working AC. It also had a massive red stain on the carpet infront of the sofa. The AC unit has a pan the was overflowing with water causing the surround the carpet to be soaking wet.
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酒店回复: Thank you for taking the time to share your experience — and we're very sorry for the issues you encountered during your stay.A non-functioning AC unit, a large stain, and soaked carpet are absolutely unacceptable and not reflective of the standards we aim to uphold. I completely understand how frustrating and uncomfortable that must have been, and I sincerely apologize for the condition of the room.Please know that we’ve shared this with our maintenance and housekeeping teams to address the AC issue and ensure the room is properly cleaned, dried, and repaired before being rented again.
3.0分
其他
Staff was great room was not very clean upon arrival, there is No spa! Our room had no tub. Brokedown cars in the parking lot. Pool was not inviting.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you found our staff to be great, but we sincerely apologize that your room was not as clean as it should have been upon arrival. We also regret any confusion regarding our amenities — our property does not feature a spa, and some rooms do not have tubs.Regarding the condition of the parking lot and pool, we appreciate you bringing these concerns to our attention. We take guest feedback seriously and will be reviewing these areas to improve.Thank you again for your comments, and we hope to have the opportunity to provide you with a better experience in the future.
2.0分
其他
We were very disappointed with the options for breakfast.
We went elsewhere for breakfast both mornings.
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酒店回复: Thank you for sharing your experience. We're sorry the breakfast options didn’t meet your expectations. Your feedback helps us improve, and we hope your next visit offers a better start to the day!
5.0分
其他
Multiple Times
I've stayed at the Hampton Inn Belton several times over the past 4 years. Every stay has let me select to stay there again.
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酒店回复: Thank you so much for your continued loyalty over the past four years! We're honored that each stay at the Hampton Inn Belton has earned your return. It means a lot to know you consistently choose us, and we truly appreciate your trust.We look forward to welcoming you back many more times in the future!
3.0分
其他
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Its a nice hotel. Booked together but weren't even put on the same floor. Key cards didnt work everyday. Had to park in the back and walk all the way to the front to get in everyday as we didnt have access with the key card. Also didnt have access to our rooms.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with room assignments, key cards, and access to your rooms. This is not the experience we want our guests to have, and we will address these concerns with our team to ensure smoother check-ins and better access in the future. We appreciate your patience and hope to have the opportunity to provide you with a much more seamless stay next time.
酒店员工都非常友好和乐于助人。尽管如此，我们房间的门把手还是出了问题。我们没法把它弄开，导致进不去房间。我们不得不叫了两次工作人员才进来。结果就是，我和我丈夫没办法一起去吃早餐，因为我们其中一个人必须留在房间里，才能给另一个人开门。所有工作人员似乎都知道这个问题，但看起来短时间内是不会解决了。
酒店位置很好，去州际公路、购物中心和餐馆都很方便。房间住着很舒服，早餐也不错。
非常适合我们为期三天的商务旅行
好的
Great staff and friendly but your American Flag is very tattered and torn should be replaced. The toilet in our room did not work and no maintenance available we had to keep removing the tank lid and put our hands in the tank to flush and took a day to get fixed. The pool was not heated. No hot tub either. Did not clean our room one day either. Thank you.
Our first room didn't have working AC. It also had a massive red stain on the carpet infront of the sofa. The AC unit has a pan the was overflowing with water causing the surround the carpet to be soaking wet.
Staff was great room was not very clean upon arrival, there is No spa! Our room had no tub. Brokedown cars in the parking lot. Pool was not inviting.
We were very disappointed with the options for breakfast.
We went elsewhere for breakfast both mornings.
Multiple Times
I've stayed at the Hampton Inn Belton several times over the past 4 years. Every stay has let me select to stay there again.
Its a nice hotel. Booked together but weren't even put on the same floor. Key cards didnt work everyday. Had to park in the back and walk all the way to the front to get in everyday as we didnt have access with the key card. Also didnt have access to our rooms.