酒店回复: Dear Joanne,Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologise for the multiple issues you encountered, which clearly fell short of the high standards we strive to maintain.Firstly, I am deeply sorry for the cleanliness issues in your bathroom. It is unacceptable that the sink was covered in toothpaste and water marks, and that there was mould around the bath seal and something hanging from the bathroom light. I have already addressed this with our housekeeping team to ensure such oversights do not happen again.I also apologise for the early morning disturbance caused by the laundry delivery. We will review our delivery schedules to prevent this from happening in the future, especially on weekends.Regarding your dining experience, I regret that your food order was not prepared as requested. I have spoken with our restaurant staff to reinforce the importance of attention to detail in fulfilling guest orders accurately. I am glad to hear that you enjoyed the food otherwise, but I understand that the lack of atmosphere and the wait for service in the bar were disappointing. We are working on improving the ambiance and ensuring our staff are more attentive to our guests.Your feedback is invaluable to us as it helps us improve our services. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Warm regards,

酒店回复: Thank you for your kind words about our hotel and restaurant. We look forward to welcoming you again to enjoy our hospitality soon.

酒店回复: Dear Daniel,Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your disappointment with the gym facilities and your dining experience at our main restaurant.Regarding the gym, we understand the inconvenience caused by its location, and we apologise for any misunderstanding that arose from our website’s information. We are committed to ensuring our guests have accurate information and will review our website content to clarify the gym’s location.As for your dining experience, we take comments about our food very seriously. I would appreciate it if you could provide more details about what you found unsatisfactory, so we can address this directly with our culinary team and make necessary improvements.We value your patronage and hope to have the opportunity to better serve you in the future.Warm regards,

酒店回复: Thank you for your kind feedback, we look forward to you returning one day to enjoy our hospitality again.