Affordable property with pleasant staff. Could use some updating. Had a great breakfast but struggled to provide enough food for a full hotel during our weekend stay
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酒店回复: Thank you for your feedback. I will address your concerns with our team to provide a better experience for the future.
4.0分
其他
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Clean room, staff and breakfast was great! Only thing was we expected a better indoor pool experience. We came from out of town and were excited to get in a nice looking indoor pool on a chilly day but no luck.
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酒店回复: Thank you for staying with us! We apologize for your experience about our indoor pool. We are addressing these concerns and hope to welcome you back in the future.
3.0分
家庭亲子
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Not a horrible experience - but probably will stay somewhere else next time.
1) The decor in the lobby was eclectic and dark. I was expecting a little lighter, and brighter from a hotel.
2) The room was ok. The carpet was not vacuumed very well. Fuzz and stuff all over (which our toddler kept finding and eating!!)
There was a hair in the shower that did not belong to us.) and the closet door was a double sliding glass door which kept getting off the rail - Frustrating.
3) They were power washing the building. We were not told. They had a small letter posted by the elevator. Our room was on the second floor and there was a roof outside - so workmen were outside of our windows. We had to leave the blackout curtains closed the whole time. Saturday AM - they said the work would not start until 10 so we opened the curtains and at 8:00a a workman walked by while we were still in the bed.
Really - not bad, but just not what i was expecting for our first family vacation.
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酒店回复: Good morning,Thank you for your feedback. While this is not our expectations for our guest and we do sincerely apologize for the inconvenience, I appreciate you letting us know so that we can make this right. I wanted to also apologize for the work that is being done to help improve our hotels. I know this may not be ideal as we try our best to let guest know about improvements that are being done. We hope to see you again in the future. I personally will contact you in regard to your experience.
5.0分
其他
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One night stay in King suite
Room was great- very clean and spacious. Several reviews said there was no mini fridge but our room had one, as well as a nice sink/coffee area away from the bathroom. Entire hotel was nice, with a nice breakfast and friendly staff.
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酒店回复: Thank you for staying with us and providing your feedback. We do have microwaves and refrigerators in all guest rooms. We look forward to seeing you again soon!
5.0分
其他
Great place to stay for a great price!
The room was spacious & clean. The hot breakfast was good.
酒店回复: Thank you for staying with us!
5.0分
其他
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The staff was not friendly at all! They seem to be indifferent. They seemed to be doing their job and had no need to interact with their customers. Disappointing. The hotel however was. great.
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酒店回复: Thank you for staying with us! I wanted to thank you for your feedback as I will address your review with my staff.
5.0分
其他
Crabtree in Raleigh
Excellent hotel near the mall with easy access to restaurants and shops. It takes only a few minutes to get to the stadium.
我们下午2点半左右抵达酒店，需要尽快拿到房间钥匙，叫Lyft车，然后赶在下午5点开会。前台工作人员说入住时间是下午4点，但还是帮我们查了是否有打扫干净的房间可以入住。他确认有一个房间已经准备好了，并允许我们提前入住。我们非常感谢清洁人员和前台的工作人员。
酒店的所有员工都非常友善和礼貌。前台人员甚至帮我在手机上设置了Lyft应用程序。自助早餐非常好，种类也很丰富。不过，做华夫饼的地方总是排长队，导致队伍移动缓慢。也许可以多准备几台华夫饼机。
我本来想从附近一家Panera Bread订餐，但前台工作人员打电话或在线查询后发现那家店已经关门了。她建议，如果我通过Panera Bread的应用程序下单，酒店班车司机可以送我去稍远一点的另一家Panera Bread取餐。我接受了她的提议，给司机买了零食，还给了她小费。我因此享用了一顿美妙的午后餐。
床非常舒服。我喜欢浴室门是“磨砂”玻璃的设计，这样晚上使用洗手间时还能透进光线。我也喜欢墙上固定式的洗浴用品容器，这肯定能减少部分用过就被扔掉的小包装瓶的使用。
我们有一个重要的建议是，Arrow Street的街牌应该做得更大一些。我们不是当地人，对这片区域不熟悉，而且交通繁忙，Arrow Street的牌子很难看到。
总的来说，我们对这次酒店住宿非常满意。
环境：这两个放在一起说，酒店比较老，上楼电梯后，我们四个人住在四间房，都在电梯出去后右侧的走廊尽头附近，可以说是非常非常吵
噪音来自于两个部分，主路无止境的噪音和6楼楼顶的热水器，太影响睡眠了，非常非常差
建议电梯上去后，左侧会比较好，右侧真的是没法睡，太吵了，绝对不会来的程度。
我觉得这次入住体验总体来说只能打3分（满分5分）。工作人员非常友好，我的套房也干净整洁，但是暖气坏了，室温只有50多华氏度（约10摄氏度），非常冷（我不得不买了个暖气，但因为套房很大，所以也没什么用）。感觉温控器被人动过手脚（像是故意设置成不同的温度，然后把温度上限调低）。更糟糕的是，我的轮胎气门嘴帽在酒店停车场被偷了。酒店门口贴着告示说他们不对盗窃或损坏负责，但考虑到房间的价格，我觉得他们应该更安全才对。
Affordable property with pleasant staff. Could use some updating. Had a great breakfast but struggled to provide enough food for a full hotel during our weekend stay
Clean room, staff and breakfast was great! Only thing was we expected a better indoor pool experience. We came from out of town and were excited to get in a nice looking indoor pool on a chilly day but no luck.
Not a horrible experience - but probably will stay somewhere else next time.
1) The decor in the lobby was eclectic and dark. I was expecting a little lighter, and brighter from a hotel.
2) The room was ok. The carpet was not vacuumed very well. Fuzz and stuff all over (which our toddler kept finding and eating!!)
There was a hair in the shower that did not belong to us.) and the closet door was a double sliding glass door which kept getting off the rail - Frustrating.
3) They were power washing the building. We were not told. They had a small letter posted by the elevator. Our room was on the second floor and there was a roof outside - so workmen were outside of our windows. We had to leave the blackout curtains closed the whole time. Saturday AM - they said the work would not start until 10 so we opened the curtains and at 8:00a a workman walked by while we were still in the bed.
Really - not bad, but just not what i was expecting for our first family vacation.
One night stay in King suite
Room was great- very clean and spacious. Several reviews said there was no mini fridge but our room had one, as well as a nice sink/coffee area away from the bathroom. Entire hotel was nice, with a nice breakfast and friendly staff.
Great place to stay for a great price!
The room was spacious & clean. The hot breakfast was good.
The staff was not friendly at all! They seem to be indifferent. They seemed to be doing their job and had no need to interact with their customers. Disappointing. The hotel however was. great.
Crabtree in Raleigh
Excellent hotel near the mall with easy access to restaurants and shops. It takes only a few minutes to get to the stadium.