酒店回复: We strive to provide our guests with genuine and enriching experiences; therefore, we are disappointed that we did not meet all of your expectations. We hope you will accept our apologies for the frustrations and inconvenience you experienced during your stay. You deserved a comfortable and stress-free stay, and we regret we did not succeed in providing you with the same.We truly appreciate your loyalty to the Hilton brand, and we hope you will reconsider giving us another opportunity to create a memorable experience for you whenever your travels bring you back to Birmingham.
2.0分
其他
原文
翻译提供方：Google
它很旧了。接待很友好，很热情。
展开
酒店回复: We strive to provide our guests with genuine and enriching experiences; therefore, we are disappointed that we did not meet all of your expectations. We hope you will accept our apologies for the frustrations and inconvenience you experienced during your stay. You deserved a comfortable and stress-free stay, and we regret we did not succeed in providing you with the same.We truly appreciate your loyalty to the Hilton brand, and we hope you will reconsider giving us another opportunity to create a memorable experience for you whenever your travels bring you back to Birmingham.
4.0分
其他
I liked the staff, very accommodating. Room was small with only one chair. Could use a bench or another chair. Ice machine didn’t work
展开
酒店回复: Thank you for sharing your feedback with us! We’re happy to hear that our staff made a positive impression and that you found them accommodating. We appreciate your comments regarding the room setup—adding additional seating like a bench or extra chair is a helpful suggestion, and we’ll be sure to share it with our team.We’re also sorry to hear about the ice machine not working during your stay. We’ll have our maintenance team look into that right away.Thank you again for staying with us, and we hope to welcome you back for an even better experience next time.
4.0分
家庭亲子
展开
Overall, lovely hotel in central Birmingham. Great location. Within walking distance to fine dining, entertainment, museum and cultural venues and historic sites. Hotel is unique and historic. Property is in need of a little TLC. Staff very helpful and friendly.
展开
酒店回复: Thank you so much for taking the time to share your feedback. We’re delighted to hear that you enjoyed our central location, the historic charm of our property, and the helpfulness of our team. It’s wonderful to know our staff made a positive impression on your stay.We also appreciate your comments regarding the areas in need of a little TLC. Your feedback is invaluable, and we are actively working on improvements to ensure we continue to provide the best experience for our guests.We hope to welcome you back to the Redmont Hotel again soon, and thank you once more for choosing to stay with us.
2.0分
其他
展开
Room did not have a small fridge, lighting was absolutely horrible, no small sofa or chair to sit on, water never got hot for showering - lukewarm, old water stains on the ceiling in the bathroom around the return register, for $300 a night I DEFINTELY expected better!! No extra blankets! Will not be staying here again
展开
酒店回复: Thank you for staying with us here at the Redmont Hotel Curio Collection. We understand how important it is to provide our guests with a positive stay experience and apologize for not meeting this expectation. We appreciate your feedback, and we will use it to make the necessary improvements. We hope to have the opportunity to welcome you back at any of our Hilton properties in the future.
2.0分
其他
展开
The breakfast cafe was frustratingly slow and the espresso coffee maker out of service.
When we first checked in we were assigned to a room with no windows. Had to come back down and ask for a room that had windows.
Elevators have not been inspected in the required time period.
One night of our stay the smoke detector went off and we smelled electrical smoke. Immediately left room and had the on duty staff member inspect the smoke detector and found the battery to be week. We asked to be moved to another room and he complied. That room had no ironing board or luggage stand, the next room had no coffee maker.
The hotel has maintenance issues, cleanliness issues in the public spaces and restaurant, and is understaffed. I worried about our safety and the safety of other patrons.
We will not be staying here again.
展开
酒店回复: Thank you for staying with us here at the Redmont Hotel Curio Collection. We understand how important it is to provide our guests with a positive stay experience and apologize for not meeting this expectation. We appreciate your feedback, and we will use it to make the necessary improvements. We hope to have the opportunity to welcome you back at any of our Hilton properties in the future.
2.0分
商务出差
展开
The front desk agent was wonderful — friendly and helpful — but the rest of the stay was very disappointing. There was hair in the bathroom, shower, and on both beds. The gym below had no towels, no wipes to clean equipment, and all the treadmills were broken. The hotel felt neglected, with spiderwebs on the light fixtures and dirty, stained carpet on the stairs.
I used to work for Hilton Corporation and hold a degree in hospitality, so I understand what proper standards should look like. I don’t normally write negative reviews, but this one felt necessary. Sadly, this property does not represent the Hilton brand well.
展开
酒店回复: Thank you for staying with us here at the Redmont Hotel Curio Collection. We understand how important it is to provide our guests with a positive stay experience and apologize for not meeting this expectation. We appreciate your feedback, and we will use it to make the necessary improvements. We hope to have the opportunity to welcome you back at any of our Hilton properties in the future.
3.0分
其他
展开
Great check in and check out experience. Disappointing that there was not a fridge in the room. The toilet had a crack down the bowl. There was a clear plastic cup in the bathroom floor that I thought at first the room just wasn’t cleaned but then realized it’s likely more for a door stopper. This was my first time visiting this hotel. I used valet because I did not know where to park only to realize at nearly 40$ they basically are putting your car in the parking lot across the street that is free parking.
展开
酒店回复: Thank you for taking the time to share your recent experience with us. Your feedback is truly appreciated, as it helps us identify areas where we can enhance the guest experience.We understand how important these details are to a comfortable and seamless visit. Please be assured that your comments have been shared with the appropriate teams for further review and improvement.Thank you again for your valuable insights. We hope to have the opportunity to welcome you back and provide a stay that reflects true southern hospitality..
5.0分
其他
展开
Room was clean and decorated beautifully. The city view is breathtaking. The staff all been nice, helpful, smiling and overall seem to enjoy their jobs and be happy to be doing them! Will for sure stay here again.
展开
酒店回复: Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We strive to provide reliable and friendly service that makes a difference in your stay and look forward to welcoming you back soon.
2.0分
情侣出游
展开
We stayed in room 1102 for Halloween night. We heard the elevator every time it was ran. Then the elevator went out so our friends had to climb 11 flights of steps! The room also didn't have a refrigerator which was disappointing since we had leftover food from lunch. I also wanted a second key made for the room and the key maker wasn't working.
展开
酒店回复: Thank you for taking the time to share your recent experience with us. Your feedback is truly appreciated, as it helps us identify areas where we can enhance the guest experience.We are sorry to learn that aspects of your stay and we did not meet your expectations. We understand how important these details are to a comfortable and seamless visit. Please be assured that your comments have been shared with the appropriate teams for further review and improvement.Thank you again for your valuable insights. We hope to have the opportunity to welcome you back and provide a stay that reflects true southern hospitality...
虽然是老店了，但是设施比较老旧。它的位置不太方便，而且看起来也不安全。
它很旧了。接待很友好，很热情。
I liked the staff, very accommodating. Room was small with only one chair. Could use a bench or another chair. Ice machine didn’t work
Overall, lovely hotel in central Birmingham. Great location. Within walking distance to fine dining, entertainment, museum and cultural venues and historic sites. Hotel is unique and historic. Property is in need of a little TLC. Staff very helpful and friendly.
Room did not have a small fridge, lighting was absolutely horrible, no small sofa or chair to sit on, water never got hot for showering - lukewarm, old water stains on the ceiling in the bathroom around the return register, for $300 a night I DEFINTELY expected better!! No extra blankets! Will not be staying here again
The breakfast cafe was frustratingly slow and the espresso coffee maker out of service.
When we first checked in we were assigned to a room with no windows. Had to come back down and ask for a room that had windows.
Elevators have not been inspected in the required time period.
One night of our stay the smoke detector went off and we smelled electrical smoke. Immediately left room and had the on duty staff member inspect the smoke detector and found the battery to be week. We asked to be moved to another room and he complied. That room had no ironing board or luggage stand, the next room had no coffee maker.
The hotel has maintenance issues, cleanliness issues in the public spaces and restaurant, and is understaffed. I worried about our safety and the safety of other patrons.
We will not be staying here again.
The front desk agent was wonderful — friendly and helpful — but the rest of the stay was very disappointing. There was hair in the bathroom, shower, and on both beds. The gym below had no towels, no wipes to clean equipment, and all the treadmills were broken. The hotel felt neglected, with spiderwebs on the light fixtures and dirty, stained carpet on the stairs.
I used to work for Hilton Corporation and hold a degree in hospitality, so I understand what proper standards should look like. I don’t normally write negative reviews, but this one felt necessary. Sadly, this property does not represent the Hilton brand well.
Great check in and check out experience. Disappointing that there was not a fridge in the room. The toilet had a crack down the bowl. There was a clear plastic cup in the bathroom floor that I thought at first the room just wasn’t cleaned but then realized it’s likely more for a door stopper. This was my first time visiting this hotel. I used valet because I did not know where to park only to realize at nearly 40$ they basically are putting your car in the parking lot across the street that is free parking.
Room was clean and decorated beautifully. The city view is breathtaking. The staff all been nice, helpful, smiling and overall seem to enjoy their jobs and be happy to be doing them! Will for sure stay here again.
We stayed in room 1102 for Halloween night. We heard the elevator every time it was ran. Then the elevator went out so our friends had to climb 11 flights of steps! The room also didn't have a refrigerator which was disappointing since we had leftover food from lunch. I also wanted a second key made for the room and the key maker wasn't working.