Our stay was good, we been there twice! The only thing we were disappointed was the elevator was not working until one day before we leave the hotel! Another things we were expecting to use the pool, but they closed!
Breakfast was good!
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are delighted to hear that you enjoyed your stay and chose to visit us again. It is wonderful that you appreciated the breakfast and overall experience. Your comments regarding the elevator and pool are valuable and help us continue to enhance our guest offerings. We look forward to welcoming you back for another comfortable and enjoyable stay in the future.Sincerely, Amanda KennedyGeneral Manager
2.0分
其他
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The elevators were not working. We are an elderly couple and had trouble walking up and down to our 4th story room especially with our luggage. We received no help from the hotel. They had several fans and boxes set up on the first floor which added another obstacle. The pool was closed so my wife couldn't even sunbath while I was away.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are glad to hear that you were able to stay with us, and we appreciate your detailed comments. Your observations regarding the elevator, accessibility challenges, and pool closure are valuable and help us review ways to enhance the guest experience. Our team is committed to providing a comfortable and welcoming environment for all visitors, and we hope to have the opportunity to host you again under improved conditions.Sincerely, Amanda KennedyGeneral Manager
4.0分
其他
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During our visit, the elevator was out, but we were aware. The area to get to the steps on one end of the 1st floor was very cluttered. I realized its off season, but the pool looks nasty. It hasn't been useable in a while, but I would think it would be drained and cleaned. Breakfast was good!
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酒店回复: Dear Sarita,Thank you for sharing your experience. We are glad you enjoyed the breakfast and found your stay overall pleasant. Your feedback about the elevator, first-floor clutter, and pool maintenance is valuable and will help us improve guest comfort. We appreciate your observations and hope your next visit is even more enjoyable. We hope that you will consider staying with us.Sincerely, Amanda KennedyGeneral Manager
2.0分
其他
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When we checked in we were told the elevators were not working. All the rooms on the first floor were already occupied and we would have to use the stairs.
We were told the only rooms available would be on the third floor. We are an older couple which would make it difficult. The girl at the desk found us a room on the second floor, still inconvenient! Elevator was still not working when we checked out.
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酒店回复: We are so sorry about the elevator we accommodate as many guests as rooms allow but unfortunately, they fill up.
5.0分
家庭亲子
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I showed up after driving 12 hours to book a room for the night with my family the lady at the front desk was so kind and helpful even going as far to book us after she did her daily audit which actually gave me two nights for the price of one and after we unpacked the car and started heading up to our room she met us at the elevator and gave my son a bag of cookies I haven't seen kindness like I did that night in a long time she made our state most enjoyable
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酒店回复: Dear Jacob ,Thank you for sharing your wonderful experience. We are delighted to hear that our front desk team went above and beyond to make your stay enjoyable and memorable. Creating a welcoming and caring environment for our guests, especially after long travels, is very important to us. We look forward to welcoming you and your family again soon, providing the same attentive service, thoughtful touches, and high-quality accommodations that make every visit special.Sincerely, Amanda KennedyGeneral Manager
4.0分
情侣出游
Property was great and met our needs. Furniture while functional had some tears on the couch.
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酒店回复: Dear Tracy ,Thank you for sharing your feedback. We are glad to hear that the property met your needs and that your stay was enjoyable. Guest insights regarding the furniture are valuable as we continually evaluate and maintain the quality of our accommodations. We look forward to welcoming you again and providing another stay with the same comfort, convenience, and attentive service that ensures a pleasant and memorable experience for every guest.Sincerely, Amanda KennedyGeneral Manager
1.0分
朋友出游
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Room was nice clean and quiet. Pool was out of service bedding wasnt what i expected. I only stayed in room 30-45 minutes and checked out. I will never go back there. I would appreciate a refund!! Thank you
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酒店回复: Dear Guest,Thank you for sharing your feedback. We appreciate your observations regarding the pool, bedding, and overall experience, as they provide insight into areas that can influence guest satisfaction. Our team is committed to maintaining high standards of comfort and service, and your comments help guide our ongoing improvements. We value your perspective and hope to provide a more seamless and enjoyable experience for guests in the future.Sincerely, Amanda KennedyGeneral Manager
5.0分
其他
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The check in staff was friendly and efficient. the area has major construction on the roads immediately around the hotel. which makes it difficult to get to area restaurants and access to highways a little more inconvenient, but very doable.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are delighted to hear that our check-in team made a positive impression with their friendly and efficient service. We understand that nearby road construction can affect travel ease, and we appreciate your understanding and flexibility. It is wonderful to know that this did not take away from your overall positive stay. We look forward to welcoming you back and providing another smooth and comfortable experience.Sincerely, Amanda KennedyGeneral Manager
3.0分
商务出差
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The hotel in general was nice, but the bed was really hard/firm and not comfortable at all. My fiancé even complained about it and he never complains about the beds in general. We will be trying another hotel in that area the next time to see if they have more comfortable beds.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We appreciate your observations regarding the bed, as they provide valuable insight into guest comfort preferences. Our team is committed to maintaining a welcoming and comfortable environment for every guest, and your comments help guide our ongoing efforts to enhance the overall experience. We value your perspective and hope to provide an even more enjoyable and comfortable stay for you and your fiancé in the future.Sincerely, Amanda KennedyGeneral Manager
4.0分
家庭亲子
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I stayed at the hotel for one night. I enjoyed the stay even though it was brief. The check in process was easy, room was clean, & bathroom was nice. The only complaint I do have is as soon as I was going to get ready for bed I noticed one of the pillows was fairly dirty.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are glad to hear that you enjoyed your stay, even if it was brief, and that you found the check-in process smooth, the room clean, and the bathroom comfortable. Your comments regarding the pillow are appreciated, as they help us maintain our high standards. We look forward to welcoming you back for another stay that is seamless, comfortable, and fully reflective of the quality we strive to provide.Sincerely, Amanda KennedyGeneral Manager
Our stay was good, we been there twice! The only thing we were disappointed was the elevator was not working until one day before we leave the hotel! Another things we were expecting to use the pool, but they closed!
Breakfast was good!
The elevators were not working. We are an elderly couple and had trouble walking up and down to our 4th story room especially with our luggage. We received no help from the hotel. They had several fans and boxes set up on the first floor which added another obstacle. The pool was closed so my wife couldn't even sunbath while I was away.
During our visit, the elevator was out, but we were aware. The area to get to the steps on one end of the 1st floor was very cluttered. I realized its off season, but the pool looks nasty. It hasn't been useable in a while, but I would think it would be drained and cleaned. Breakfast was good!
When we checked in we were told the elevators were not working. All the rooms on the first floor were already occupied and we would have to use the stairs.
We were told the only rooms available would be on the third floor. We are an older couple which would make it difficult. The girl at the desk found us a room on the second floor, still inconvenient! Elevator was still not working when we checked out.
I showed up after driving 12 hours to book a room for the night with my family the lady at the front desk was so kind and helpful even going as far to book us after she did her daily audit which actually gave me two nights for the price of one and after we unpacked the car and started heading up to our room she met us at the elevator and gave my son a bag of cookies I haven't seen kindness like I did that night in a long time she made our state most enjoyable
Property was great and met our needs. Furniture while functional had some tears on the couch.
Room was nice clean and quiet. Pool was out of service bedding wasnt what i expected. I only stayed in room 30-45 minutes and checked out. I will never go back there. I would appreciate a refund!! Thank you
The check in staff was friendly and efficient. the area has major construction on the roads immediately around the hotel. which makes it difficult to get to area restaurants and access to highways a little more inconvenient, but very doable.
The hotel in general was nice, but the bed was really hard/firm and not comfortable at all. My fiancé even complained about it and he never complains about the beds in general. We will be trying another hotel in that area the next time to see if they have more comfortable beds.
I stayed at the hotel for one night. I enjoyed the stay even though it was brief. The check in process was easy, room was clean, & bathroom was nice. The only complaint I do have is as soon as I was going to get ready for bed I noticed one of the pillows was fairly dirty.