酒店回复: Dear Guest,Thank you so much for your outstanding review!We’re delighted to hear that our front desk team and housekeeping provided you with warm and attentive service. It’s wonderful that you enjoyed the complimentary minibar in your room and had a great overall experience with us. We look forward to welcoming you back for your next stay!Warm regards,Steve - Guest Service Supervisor
酒店回复: Dear Taigenahanshizhong,Thank you for taking the time to share your feedback with us.We are truly sorry to hear about the inconvenience you experienced during and after your stay. Please accept our sincere apologies for the unexpected charge and the technical issue you encountered in the bathroom. This is certainly not the experience we strive to provide our guests.We take your concerns very seriously and are currently reviewing the matter to understand what went wrong.You are very welcome to come to the front desk at any time, or contact our guest relations team directly, so we can personally assist you and work toward a satisfactory resolution.Your comfort and satisfaction are very important to us, and we appreciate the opportunity to make things right.Warm regards,Katharian O. -Front Office Manager
酒店回复: Dear spicaning,Thank you so much for your kind and detailed feedback! We are thrilled to hear that you had such a wonderful experience with us during your stay in our Executive King Suite. It's fantastic to know that you appreciated the comfort of the room, our amenities, and the services provided.Your comments about the location, soundproofing, and the L'Occitane products are greatly appreciated, and we're delighted that you felt the overall experience was worth the value. We will certainly look into your suggestion about adding a clock to the room and improving the TV projection system to make your future stays even more seamless.We can't wait to welcome you back to Hamburg, and we hope to make your next stay with us just as memorable!Warm regards, Katharina O. -Front Office Manager
4.0分
尊贵套房
家庭亲子
在汉堡住的这个酒店不错，有电磁炉，可以做早餐。房间在欧洲算够大，也挺干净
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酒店回复: Dear Guest,Thank you very much for your kind review!We’re happy to hear that you enjoyed your stay with us in Hamburg and that you found the room spacious, clean, and well-equipped. It's great to know that the induction stove and kitchenette were useful for preparing breakfast — we’re glad these features added to your comfort.We truly appreciate your feedback and hope to welcome you again soon!Warm regards,Steve - Guest Service Supervisor
酒店回复: Dear Lily,Thank you for your feedback and for taking the time to share your experience with us. We are pleased to hear that you enjoyed the cleanliness, spaciousness of the room, and the complimentary drinks in the refrigerator.We also appreciate your comment about the noise from the passing ambulance. As we are centrally located in the heart of the city, some street noise can occasionally be heard. However, please note that our windows are double-glazed to ensure a quiet and comfortable stay for our guests. We will certainly look into additional solutions to further enhance your experience.We hope to welcome you back soon for another pleasant stay.Best regards, Katharina O.- Front Office Manager
酒店回复: Dear Guest,Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay and look forward to welcoming you again next time.Best regards,Katharina O. -Front Office Manager
前台小哥和管家都非常的热情，房间里有免费的吧台可以饮用，很好的入住体验，下次还会预定～
完美！酒店界的劳斯莱斯！地理位置、服务和氛围都非常适合高品质的度假。员工无可挑剔：体贴周到，总能在需要的时候及时出现。一切都散发着恰到好处的奢华与格调。在我看来，在五星级酒店中，这是性价比的完美结合！强烈推荐！
地点很好，超市、餐馆和地铁站都在附近。
酒店设施方面，房间层高很高，很干净，还带厨房，住着很舒服。
前台服务非常周到。
总的来说，非常满意。
退房后胡乱扣费，收到银行短信才知道，打电话过去问原因说是误会。 一共住了两天，第二天晚上马桶里的水隔一段时间就自动上下串，和**一般。 一颗星都不值。
我在欧洲住过的酒店里数一数二的赞👍🏻全方位的舒适，配套齐全，有衣帽间和小厨房，保险柜和咖啡机。每次打扫都会把冰箱里的饮品续满，床套也会好好铺回去。床垫舒服得很，房间大且隔音好，用品都是欧舒丹鼠尾草，住的时间长也会主动补货。门口就是地铁站，走路十五分钟之内能到汉堡市中心所有景点，周围吃的逛的要啥有啥。以这个价格来说，性价比非常高。以后来汉堡肯定还会住的！
不足之处是房里没有钟，只能开电视看时间。另外电视的投屏不好用，建议考虑直接买Netflix的账号。
写错了，是马鞭草_(:з)∠)_和祖玛珑搞混了
在汉堡住的这个酒店不错，有电磁炉，可以做早餐。房间在欧洲算够大，也挺干净
服务很好，房间设施齐全，还带小厨房。不过周末停车是个问题，因为附近的停车场会关闭。房间里有些家具略有损坏。
房间干净也大，冰箱里饮品免费。但靠大街救护车过有点吵
酒店很漂亮，离汉堡的购物街和市中心都很近。客户服务台的服务很棒，第一天就给我办理了提前入住。感谢你们出色的工作！
太棒了，下次一定要再订