酒店回复: Dear Guest,Thank you for your kind words regarding our value, location, and complimentary offerings.We are delighted to know that you enjoyed your stay and found our proximity to the major highlights convenient.We hope to have the pleasure to welcome you back in a future.Best regards,Guest Relation Agent
酒店回复: Dear Guest,Thank you for your kind words regarding the spaciousness and cleanliness of our rooms, as well as our convenient location.We appreciate your feedback and would like to inform you that we have already forwarded to our Maintenance department for further verifications.Best regards,Guest Relation Agent
酒店回复: Dear Guest,Thank you for your positive feedback regarding our location, spacious room, and service.We appreciate your comments that have been already forwarded to our maintenance and technical department for future improvements.Best regards,Guest Relation Agent
酒店回复: Dear Guest,Thank you for your kind feedback regarding your recent stay.We are pleased to know that you enjoyed our location, rooms and the amenities provided.We hope to welcome you back in a future.Best regards,Guest Relation Agent
酒店回复: Dear Guest,Thank you for your positive feedback about our hotel’s location and amenities.We are pleased to know that you enjoyed the complimentary coffee and our proximity to the main highlights.We look forward to welcoming you back for another stay.Best regards,Guest Relation Agent
酒店回复: Dear Guest,Thank you for your positive feedback regarding your recent stay at Mercure Firenze Centro.We are pleased to know that our location met your travel needs and made exploring Florence convenient for you.We look forward to welcoming you back in the future.Best regards,Guest Relation Agent
酒店回复: Dear Guest,Thank you for your feedback regarding your recent stay.We regret and sincerely apologize for the inconvenience you faced.We wish to inform you that your comments have been already forwarded to the Assistant and Front Office Manager, as well as the Maintenance department, for further investigations.Once again, thank you for sharing your experience. We will make sure that it will be analyzed for improving our guest experience.Sincerely,Guest Relation Agent
酒店回复: Dear Guest,Thank you for your kind words regarding the spaciousness and cleanliness of our rooms, as well as the amenities available in our lobby.We are delighted that you enjoyed your stay and found our hotel to be a comfortable choice.Best regards,Guest Relation Agent
酒店回复: Dear Guest,Thank you for your kind words about your stay at our hotel.We are delighted that you enjoyed our location, cleanliness and the room upgrade.We hope therefore to welcome you back again!Best regards,Guest Relation Agent
性价比非常高，离火车站非常近，提供免费咖啡、牛奶。中央市场、百花大教堂也是在步行范围。
房间在欧洲来说算很大的！也很干净！位置一绝！离火车站就两百米吧！出行去景点都很方便！就是淋浴水有点小，可能是水压有点低吧，其他都完美！推荐！
房间又大又干净。离车站很近，周围有很多餐馆和超市，非常方便。工作人员也很开朗，即使我的英语不太好，他们也能很好地理解。下次去佛罗伦萨玩的话，我还会选择住在这里。
位置很好，车站步行5分钟左右，临街，安全。楼下有两个白人超市，步行4分钟有3家中国超市，食品丰富。
订的三人间，欧洲酒店难得这么大面积的，床垫舒适，干净卫生。
酒店前台服务不错，有免费的纯净水，果汁和冰块提供。
唯二不好有两点：一，淋浴那个喷头太矮了，顶喷又堵住了，洗个澡很难受。二，洗手盆的那个水龙头距离盆的边缘太近了，洗衣洗手都欠方便。
酒店离火车站很近，走路3分钟左右。房间很大，有露台，洗护用品都是nuxe的。前台接待小姐姐很nice，帮接行李进房间的大叔也很nice。早餐一般，也能吃饱。大堂里有饮用水机，喝水管够，免费。
连锁商务酒店！还是不错的！距离火车站，中央市场很近！当然去其他景点步行也都可以的！有免费的咖啡喝，意大利的酒店都没有给水，需要在楼层的饮水机里自己灌
酒店离火车站非常近，出行方便，尤其是随行有大件行李。佛罗伦萨老城不大，从酒店几乎可以步行到达所有主要景点。
订了三人房两晚。
好：离佛罗伦萨中央车站真的很近、出来走5分钟就到；房间算大可以摊开3个大行李。但除此以外，没有好的。
差：1 入住当天下午3-4点，我们按照地图指示走入正门。正门大下午，正是客户入住高峰期的时间在清洁，全部封锁不给进入，有一个很小的指示说走侧门，但根本没有显示侧门在哪里，也没有员工指引，只有一个清洁的大爷在那里擦正门玻璃（也不理人）。我们绕了一圈找不到只能回到正门，站了一会才有一个员工看到慢悠悠的告诉我们侧门怎么走，但完全没有歉意。
2、入住后晚上洗完澡发现固定式吹风机坏的，打给前台让拿一个备用的，谁曾想知这么大的连锁酒店连个备用的吹风机都没有，员工来检查后发现真的坏了。半夜我顶着湿漉漉的头发等了40分钟，前台告诉我找了很久没有、说可以说可以去其他房间吹然后再回来，非常无语，最后我自己拿卷发棒弄了一下睡觉了。酒店没有任何补偿也没有歉意。
3、房间的冰箱是坏的，我买了牛奶放进去全坏了。
4、Checkout时候酒店问我觉得咋样，我说了以上问题，酒店主管说找了一圈借口（吹风机她不知道应该不会吧，冰箱可能是没开当我们**不会开冰箱）然后说她会上报，然后没有然后了。
建议：凑活住两天没所谓的，但不要对于意大利人的工作敬业度太多期待。佛罗伦萨美的，但脏乱差一个不少，别太高期待就行。
房间挺大的，打开旅行箱还有空间可以做个拉伸那种。安静干净 卫浴清洁 休息得很好。 大堂有咖啡机和 饮用水气泡水罐装，方便出门。值得推荐的酒店。
非常好的酒店🏨。酒店就在火车站的边上，走路2分钟就到了。酒店卫生好，服务好。有一次性拖鞋和浴帽。前台小姐姐还给我们升级了房型，超级好啊👌另外，酒店大门对面街边的牛排馆非常正宗，好吃😋