酒店回复: Thank you for reaching out to us! We sincerely apologize for any inconvenience caused, also by the limited bathroom access and the temporary closure of the restroom in the lobby due to ongoing construction work. We understand how important it is to have convenient facilities, and we appreciate your patience during this time. We are working diligently to complete the construction as quickly as possible to minimize any further disruption to your experience with us.Please also note that the safety of all our guests is a top priority. For this reason, we ask that guests refrain from entering or trespassing on any construction sites. If you have any further questions or require assistance, please don't hesitate to reach out. We truly value your understanding and are grateful for your continued support.
酒店回复: Dear Nyisha,Thank you for sharing your feedback. We're genuinely sorry to hear about the issues you faced during your stay. While we work diligently to ensure the comfort of our guests, we regret that you encountered ants in both rooms and that your needs were not met with the level of service we aim to provide.Regarding housekeeping, we have a modified weekend schedule, but we always aim to meet our guests' needs. We're sorry for any inconvenience this caused and appreciate your understanding when you were provided with alternative items.We appreciate your feedback!Home2suites Rahway
酒店回复: We sincerely apologize for the inconvenience caused during your stay as we aim to provide excellent customer service to all our guests. Thank you for sharing your feedback with us, We understand how frustrating it must have been to arrive and find that your original room booking was not available due to renovations. Our goal is to ensure that every guest has a seamless and enjoyable stay, and we clearly fell short in your case.We truly regret that the lack of communication about the change in your reservation led to additional stress, and we are sorry for the difficulties you faced with the room change and billing discrepancies. Your experience is certainly not reflective of the high standards we strive to maintain, and we will be addressing these concerns with our team to prevent similar issues in the future.We value your loyalty and appreciate that you returned to our hotel based on your prior positive experiences. We hope you will give us another chance to make things right. If you decide to stay with us again, please don’t hesitate to reach out directly so we can ensure your next visit meets your expectations.Thank you again for bringing this to our attention, and we hope to have the opportunity to welcome you back.Sincerely,AnnyHome2suites
我们退房后，我还把我的 Roku 遥控器忘在房间里，工作人员找到了它并把它邮寄到我家。当然，我必须支付邮寄费用。
总体来说非常满意。应该为客人提供更多的电炉。
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酒店回复: Thank you for bringing to our attention the misunderstanding regarding the stove in your room. We apologize for any confusion or inconvenience this may have caused during your stay.To clarify, our rooms are equipped with A kitchenette which includes dishwasher, microwave & fridge but unfortunately, stoves are not available in our standard room offerings. We regret any miscommunication that led to this misunderstanding.Your feedback is invaluable to us, and we appreciate your understanding. If there's anything else we can assist you with or if you have further questions about our amenities, please don't hesitate to contact us directly at 732-388-5500We hope that despite this issue, you were able to enjoy your stay with us, and we look forward to welcoming you back for a more seamless experience in the future.Warm regards,Annie
酒店回复: Gentile Ospite,grazie per aver condiviso la sua esperienza. Siamo lieti che abbia trovato comoda la nostra struttura, spaziosa la camera e soddisfacente la pulizia. Prendiamo nota del suo commento sulla colazione per cercare di migliorare ulteriormente. Ci auguriamo di rivederla presto!Cordiali saluti,Home2Suites Rahway
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原文
翻译提供方：Google
酒店很脏，地毯很脏，走廊里有霉味。前台工作人员非常友好
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with the cleanliness and the odor during your stay. We are currently undergoing renovations to improve our property, and we appreciate your patience as we work to enhance the guest experience. We're glad to hear that our front desk staff made a positive impression, and we hope to welcome you back once our upgrades are complete for a more comfortable stay.
酒店干净舒适，员工热情友好。
最大的问题是酒店宣传的便利设施——客用洗衣机。洗衣机还行，但烘干机运行时间不到30分钟，平均一桶衣服要烘干3个完整的周期。加上其他客人也在洗衣服，我晚上花了5个小时来回跑洗手间，洗了两次衣服。
我们到的时候前台没人。我们等了一会儿，才找到一个洗手间，房间外面没有厕所，也没有人帮我们办理入住。我们找洗手间的时候，发现本来要帮我们办理入住的那个女人正从洗手间出来。她粗鲁地告诉我们不能用那个洗手间，然后我问她是不是前台的工作人员，为什么没有标志说不能用洗手间，她还继续说了些俏皮话。大楼正在施工，所以我们不得不绕着大楼走才能到电梯。
酒店蚂蚁成灾，换了房间，
另一个房间还是有蚂蚁。有人告诉我周末没有客房服务？？我去前台拿纸巾，却被告知没有。前台给了我纸巾和一个面巾纸盒。不推荐
V bc ad 体验
我真的很不方便。我预订了两间大床房，但直到我到达才知道我的房间因为装修而无法使用。接待员告诉我，我必须找另一家酒店。我告诉他们，他们需要弄清楚我要住在哪里，因为他们应该在我到达之前联系我。我开车大约 4 个小时，经历了一段艰难的旅程。我不想再给自己增加工作量。其中一位接待员提供了折扣，因为我晚上住的房间不是我预订的。他们保证我第二天会换房间。我和我的客人决定住在他们给我们的大床房，因为第二天换房间太麻烦了。所以我问接待员，如果我住在大床房，我的房价会有什么变化。她告诉我还有另一种折扣。当他们向我的账户收费时，他们并没有给我全部折扣，因为我住的是大床房而不是大床房，这给我带来了不便。我和他们来回沟通了好几次才把问题解决。我最终取消了当晚的活动，因为我太忙于和他们来回沟通了。我回到了这家酒店，因为我之前和他们相处的体验很好。这次经历简直是一场噩梦。
系统崩溃，不允许任何人入住。给了我一间明显有人吸烟、有难闻气味的房间。工作人员知道这一点，并要求我先查看房间，然后再分配给我。他们正在等待深度清洁人员去除烟味。另外，早餐要到早上 7 点才开始，但我们必须在早餐真正开始的时候出门
非常舒适、放松、宁静的地方。早餐很棒，周围环境非常干净。我一定会再次入住。
据说房间里有一个小厨房，但是当我们到达那里时，我被告知便携式电炉已经全部用完了。我很失望。第二天，工作人员在电炉可用时将电炉带到了房间。
我们退房后，我还把我的 Roku 遥控器忘在房间里，工作人员找到了它并把它邮寄到我家。当然，我必须支付邮寄费用。
总体来说非常满意。应该为客人提供更多的电炉。
我住得很开心。房间干净、方便，设施齐全，满足我的所有需求。员工很棒 - 他们帮助我轻松快捷地办理入住手续。早餐很美味，时间也很方便。
结构舒适，房间宽敞，清洁良好。早餐充足。
酒店很脏，地毯很脏，走廊里有霉味。前台工作人员非常友好