酒店回复: Dear Harish,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay at Kettleman City and appreciated the cleanliness and the breakfast buffet. It's great to know the coffee machine helped start your day on the right note!We take pride in getting the basics right, and your feedback means a lot to us. We look forward to welcoming you back for another convenient and enjoyable pit stop!Kind regards,Customer Care Team,Best Western Kettleman City
酒店回复: Hi Jackie, thank you for your feedback. We deeply regret the frustration you experienced in trying to cancel your reservation. We understand how important it is to have easy access to assistance, especially when needing to make changes to a booking.We’re looking into your case to ensure that our virtual assistant provides clear instructions for cancellations and that guests have direct access to customer support. Additionally, we’ve noted your experience with email communication, and we are working to improve response times.To avoid this in the future, please feel free to directly reach out to our dedicated reservations team, or if preferred, we’ll share alternative contact options to ensure your concerns are addressed promptly.Thank you again for sharing your experience, and we hope we can resolve this to your satisfaction.Kind regards,Customer Care Team,Best Western Kettleman City
4.0分
其他
原文
翻译提供方：Google
我会再住那里。人们很友好。
人们很友好，乐于助人。我们遇到的问题是床单上有污渍，这让我很恶心。他们给我们换了房间，一切都很好。
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad to hear that our staff were friendly and helpful, and that the room change addressed the issue. We sincerely apologize for the initial inconvenience caused by the stained sheets. Cleanliness is our top priority, and we’ve already shared your comments with the housekeeping team to ensure that this does not happen again.We appreciate your understanding, and we hope to have the chance to provide you with a more seamless stay next time.Kind regards,Customer Care Team,Best Western Kettleman City
5.0分
其他
原文
翻译提供方：Google
不错的酒店，物有所值
我们 5 个人住得很舒服。床垫很好，房间较新，很干净。早餐在同类酒店中高于平均水平。
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酒店回复: Hi Wallace,Thank you for sharing such a detailed review! We’re delighted to hear that you and your group had a comfortable stay in our clean, updated room. It’s wonderful to know that you enjoyed the quality of our mattresses and appreciated our breakfast offerings.We’re committed to maintaining these standards and hope to host you again soon.Kind regards,Customer Care Team,Best Western Kettleman City
酒店回复: Hi Kathrine, thank you for bringing this to our attention. We apologize for the oversight with the water bottle and the item found in your bathroom. This is certainly not the standard we strive for, especially when accommodating families with young children.We’ve informed our housekeeping team of the issue, and we’re taking extra care to ensure all rooms are thoroughly checked. We’d also be happy to offer a more suitable room for your next stay, ensuring your peace of mind.Thanks again for your feedback, and we hope to provide a more flawless experience during your next visit.Kind regards,Customer Care Team,Best Western Kettleman City
4.0分
家庭亲子
原文
翻译提供方：Google
只在那里住了一晚，工作人员很友好，他们告诉我们根据我们所住的房间，停车的最佳地点是哪里。
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酒店回复: Dear Cynthia,Thank you for your feedback and positive rating. We're happy to hear you found our staff helpful and appreciated their parking guidance. Providing personalized assistance is a priority for us. However, we noticed the rating suggests there might have been room for improvement during your stay. If there’s anything specific we could enhance about the room or your experience, please let us know.We hope you’ll give us another chance to provide a more memorable stay in the future.Kind regards,Customer Care Team,Best Western Kettleman City
酒店位于高速公路出口附近，方便长途开车的人休息。早餐品种比较丰富，也有水果，总体不错。
千万不要订，图片是Photoshop的，真实房间非常老旧，房间内冷气机的噪音堪比发电机无法休息。给了我这个8个月孕妇在2楼的房间，但是酒店并没有电梯只有楼梯，并对于我无法搬行李上2楼的问题表示无能为力。最后在据理力争下才换到1楼更低级的无障碍房间。
由于飞机延误，深夜才入住，前台服务态度很好，是位漂亮的lady。。房间就是那么样，简单干净整洁。。。
在 Kettleman 市的短暂停留真的很棒
早餐自助餐经过全面改进，非常干净，是我个人最喜欢的，配有一台功能齐全的咖啡机，可以在 Peet's 之外制作出不错的拿铁。
5*，因为基本服务都做得很好，而且总体来说很方便
我最大的抱怨是早上多次被打扰。我们挂了“请勿打扰”的牌子，虽然还有几个小时才到退房时间，但客房服务人员还是两次打开房门进入我们的房间。打扰了我们，让我们感到不安。
我多次尝试联系某人取消预订，但距离抵达时间已超过 24 小时。虚拟助理没有帮助，也没有电话号码。我最终通过电子邮件联系了酒店，但他们不承认我的取消预订。
我会再住那里。人们很友好。
人们很友好，乐于助人。我们遇到的问题是床单上有污渍，这让我很恶心。他们给我们换了房间，一切都很好。
不错的酒店，物有所值
我们 5 个人住得很舒服。床垫很好，房间较新，很干净。早餐在同类酒店中高于平均水平。
迷你冰箱里有一个不是我们带的开瓶水，浴室地板上有一颗药丸，而且我们带着孩子一起旅行……但对于这个区域来说，还算可以。
只在那里住了一晚，工作人员很友好，他们告诉我们根据我们所住的房间，停车的最佳地点是哪里。