酒店回复: Dear Barney, Thank you so much for your kind words and wonderful review! We’re thrilled to hear that you had a great stay and that our team could make your experience enjoyable. Your feedback means a lot to us, and we truly appreciate you taking the time to share it. We look forward to welcoming you back in the future. If there’s anything we can do to make your next stay even better, please let us know!
3.0分
其他
原文
翻译提供方：Google
不
展开
酒店回复: I'm truly sorry to hear about your recent experience at our motel. We strive to provide a clean, comfortable, and enjoyable stay for all our guests, and it's clear that we fell short in your case. Please know that we take your feedback seriously and will address these issues immediately.We'd love the opportunity to make things right-if there's anything we can do to regain your trust, please don't hesitate to reach out. Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused.
3.0分
其他
展开
When we first arrived I asked if the jacuzzi worked. Front desk said yes but it did not work. Are room the AC /Heater had a buzzing sound all night. The toilet did not flush right. I'm glad we only stayed at that hotel for one night. The next night we moved hotels.
展开
酒店回复: Dear Erika,I'm truly sorry to hear about your recent experience at our motel. We strive to provide a clean, comfortable, and enjoyable stay for all our guests, and it's clear that we fell short in your case. Please know that we take your feedback seriously and will address these issues immediately.We'd love the opportunity to make things right-if there's anything we can do to regain your trust, please don't hesitate to reach out. Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused.
2.0分
其他
展开
Property was being renovated…long overdue. Could not turn on the shower / tub without help from front desk staff. Knobs kept spinning. Tub / shower enclosure coating had been scrubbed away, leaving it looking dirty and worn. Fan in shower did not work. Rust in bathroom sink at drain. No hook on back of shower door. Carpet appeared dirty. Thick coat of dust around perimeter of room at wall. Drips of dirty stuff on outside walkway, staff said it was not blood. Someone homeless came into the (temporarily relocated at the rear of the property) breakfast room and helped themself to huge portions of food. Probably their only meal that day. I am all in for feeding the homeless but did worry about the cleanliness of shared serving utensils.
The only good thing I can say is that the staff was nice.
展开
酒店回复: Dear Shane,I'm truly sorry to hear about your recent experience at our motel. We strive to provide a clean, comfortable, and enjoyable stay for all our guests, and it's clear that we fell short in your case. Please know that we take your feedback seriously and will address these issues immediately. Upon checking with our staff it was not a homeless person but was a guest who had an oil leak on his vehicles at the parking lot and the the drops on the floor was the oil stained. We have since cleaned it up the same day. We'd love the opportunity to make things right-if there's anything we can do to regain your trust, please don't hesitate to reach out. Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused.
2.0分
其他
No wash cloths, no tissues, chair lopsided and wobbley, sheet stained, total room in poor repair
展开
酒店回复: Dear William,I'm truly sorry to hear about your recent experience at our motel. We strive to provide a clean, comfortable, and enjoyable stay for all our guests, and it's clear that we fell short in your case. Please know that we take your feedback seriously and will address these issues immediately.We'd love the opportunity to make things right-if there's anything we can do to regain your trust, please don't hesitate to reach out. Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused.
1.0分
商务出差
展开
Dirty room, there was a used soap bar left in the shower and a wet towel hanging up. Didn’t stay at the room just grabbed by bags and left. I didn’t want to even stay at this property after finding the this.
展开
酒店回复: Dear Victor,I’m truly sorry to hear about your recent experience at our motel. We strive to provide a clean, comfortable, and enjoyable stay for all our guests, and it’s clear that we fell short in your case. Please know that we take your. As the new ownerwe are about to start a full renovation feedback seriously and will address these issues immediately. We’d love the opportunity to make things right—if there’s anything we can do to regain your trust, please don’t hesitate to reach out. Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused
4.0分
情侣出游
展开
The property was dated & somewhat run down. However they are going to start renovations soon, displaying architectural drawings in the lobby.
At least the room was clean. It was as good as it could be expected under the circumstances.
展开
酒店回复: Dear James,Thank you so much for your kind words and wonderful review! We’re thrilled to hear that you had a great stay and that our team could make your experience enjoyable. We are staring our renovations in 3 weeks. Your feedback means a lot to us, and we truly appreciate you taking the time to share it. We look forward to welcoming you back in the future. If there’s anything we can do to make your next stay even better, please let us know!
3.0分
其他
展开
Toilet not clean
Tub not clean
Tub stopped not working
Toilet running all time
Sower valve and spout is loose
Sorry but need to fix that tings
I report at desk gas leak by pool area
展开
酒店回复: Dear Raul,I’m truly sorry to hear about your recent experience at our motel. We strive to provide a clean, comfortable, and enjoyable stay for all our guests, and it’s clear that we fell short in your case. Please be assured that we take your feedback seriously and will address these issues promptly. We’d love the opportunity to make things right—if there’s anything we can do to regain your trust, please don’t hesitate to reach out. Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused.
我的银行卡出了点问题，工作人员没有积极主动地帮助我，但经理出面解决了，并帮了我。他们值得最好的评价。我得到了他们的帮助，我很满意！
太脏了，被子是都是头发
都好
不
When we first arrived I asked if the jacuzzi worked. Front desk said yes but it did not work. Are room the AC /Heater had a buzzing sound all night. The toilet did not flush right. I'm glad we only stayed at that hotel for one night. The next night we moved hotels.
Property was being renovated…long overdue. Could not turn on the shower / tub without help from front desk staff. Knobs kept spinning. Tub / shower enclosure coating had been scrubbed away, leaving it looking dirty and worn. Fan in shower did not work. Rust in bathroom sink at drain. No hook on back of shower door. Carpet appeared dirty. Thick coat of dust around perimeter of room at wall. Drips of dirty stuff on outside walkway, staff said it was not blood. Someone homeless came into the (temporarily relocated at the rear of the property) breakfast room and helped themself to huge portions of food. Probably their only meal that day. I am all in for feeding the homeless but did worry about the cleanliness of shared serving utensils.
The only good thing I can say is that the staff was nice.
No wash cloths, no tissues, chair lopsided and wobbley, sheet stained, total room in poor repair
Dirty room, there was a used soap bar left in the shower and a wet towel hanging up. Didn’t stay at the room just grabbed by bags and left. I didn’t want to even stay at this property after finding the this.
The property was dated & somewhat run down. However they are going to start renovations soon, displaying architectural drawings in the lobby.
At least the room was clean. It was as good as it could be expected under the circumstances.
Toilet not clean
Tub not clean
Tub stopped not working
Toilet running all time
Sower valve and spout is loose
Sorry but need to fix that tings
I report at desk gas leak by pool area