酒店回复: Thank you for taking the time to review our hotel, as we take guest satisfaction seriously at Hilton.Please accept our apologies for not meeting your expectations.Again, thank you
4.0分
其他
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Almost Perfect
Check in was great, very friendly service. Check out was not friendly at all. She only said 3 words to me. Room number? Receipt? That was it. Her customer service needs a lot of work. Maybe learn to smile and actually look at the guest instead of the computer screen. Just left it on a really bad note. Everything else had been wonderful.
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酒店回复: Thank you for your kind words about our friendly check-in service and for highlighting the positive aspects of your stay. We truly appreciate your feedback and are glad most of your experience was wonderful.However, we’re very sorry to hear that your checkout did not meet the same standard. Providing warm, attentive service at every point of your stay is important to us, and we regret that this was not reflected during your departure. We will share your comments with our front desk team to help improve their customer interactions.We hope you’ll give us another chance to provide you with a consistently excellent experience in the future. Thank you again for staying with us and for helping us improve.Safe travels,Hampton Inn Uvalde Team
3.0分
商务出差
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The employee who checked me in was neither friendly nor attentive. When I mentioned that I was a Hilton Honors member and asked if I could provide my membership number, she ignored me. It seemed that she was more focused on obtaining my license plate number than on providing good service.
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酒店回复: Thank you for sharing your experience with us. We sincerely apologize that our check-in process did not meet your expectations and that your Hilton Honors membership was not properly acknowledged. Providing attentive and friendly service is very important to us, and we regret that this was not reflected during your arrival.We appreciate your feedback and will address this with our team to ensure better service moving forward. If there is anything we can do to make your stay more comfortable, please don’t hesitate to let us know.
5.0分
其他
Great hotel in Uvalde
In town for a weekend for Makenna’s memorial event and the hotel was perfect for our stay. Comfortable and clean.
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酒店回复: Thank you for choosing to stay with us during such an important time. We’re glad to hear that our hotel provided a comfortable and clean environment for your weekend. Don’t hesitate to reach out if there’s anything we can do to support you during your stay.
2.0分
其他
The hotel is good and not clean. We saw dead roaches in over room.
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酒店回复: We are very sorry to hear about your experience with cleanliness and the presence of roaches in your room. This is certainly not the standard we uphold at Hampton Inn Uvalde, and we sincerely apologize for the inconvenience and discomfort this caused during your stay.Please know that we take pest control and cleanliness very seriously. We have immediately alerted our housekeeping and maintenance teams to address this issue thoroughly. Your feedback is invaluable in helping us improve.If you are open to discussing this further or would like to provide more details, please contact us directly at the hotel. We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in our property.Thank you,Hampton Inn Uvalde Team
2.0分
商务出差
I moved to two different rooms and neither of them had working deadbolts on the doors. There were stains on the walls. The soap dish in the bathroom was dirty.
4.0分
其他
The free breakfast was really good and great selection
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酒店回复: Thank you so much for your kind words! We're thrilled to hear you enjoyed the free breakfast and found the selection to be great. We hope to welcome you back again soon!
4.0分
商务出差
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My big complaint as a tea drinker is when a business mixes the coffee dispensers with the hot water dispenser causing all hot water to taste like weak coffee. I did not have a decent cup of tea in my 4 day stay. Other than this, my stay was fine.
4.0分
情侣出游
The front desk staff was helpful and friendly.
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酒店回复: Thank you for your wonderful feedback! We're glad to hear our front desk team was helpful and friendly during your stay. We’ll be sure to share your kind words with them. Looking forward to welcoming you back soon!
5.0分
其他
The staff was extremely helpful.
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酒店回复: Thank you so much for the wonderful 10/10 review! We're thrilled to hear that our staff was able to make your stay a great one. Your kind words mean a lot to our team here at Hampton Inn Uvalde. We hope to welcome you back again soon!
价格非常高
事实是它非常贵，我不会回到德克萨斯州尤瓦尔迪，我宁愿睡在汉普顿一半价格的其他地方
Almost Perfect
Check in was great, very friendly service. Check out was not friendly at all. She only said 3 words to me. Room number? Receipt? That was it. Her customer service needs a lot of work. Maybe learn to smile and actually look at the guest instead of the computer screen. Just left it on a really bad note. Everything else had been wonderful.
The employee who checked me in was neither friendly nor attentive. When I mentioned that I was a Hilton Honors member and asked if I could provide my membership number, she ignored me. It seemed that she was more focused on obtaining my license plate number than on providing good service.
Great hotel in Uvalde
In town for a weekend for Makenna’s memorial event and the hotel was perfect for our stay. Comfortable and clean.
The hotel is good and not clean. We saw dead roaches in over room.
I moved to two different rooms and neither of them had working deadbolts on the doors. There were stains on the walls. The soap dish in the bathroom was dirty.
The free breakfast was really good and great selection
My big complaint as a tea drinker is when a business mixes the coffee dispensers with the hot water dispenser causing all hot water to taste like weak coffee. I did not have a decent cup of tea in my 4 day stay. Other than this, my stay was fine.
The front desk staff was helpful and friendly.
The staff was extremely helpful.