This was less expensive than other hotels in the area. There were several construction areas for EV charging. There was a strong smell of either steer manure in the planters or sewer construction (presumably temporary). When leaving, the door had to be closed about 4 times to confirm it locked (it pushed open otherwise). The TV was readily fixed. The bed was very comfortable and clean. The shower worked well. The waffles were the best. Overall a good stay!
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酒店回复: Dear George,Thank you for sharing your detailed feedback! We’re happy to hear you found our rates competitive and enjoyed the comfortable bed, clean rooms, and great waffles — we’ll pass your compliments along to the breakfast team. We apologize for the temporary inconvenience caused by nearby construction and the unpleasant smell; these are out of our control, but we appreciate your understanding. We’re also sorry about the door locking issue and glad the TV was fixed quickly. Your overall positive experience means a lot to us, and we look forward to welcoming you back for another good stay!Thank You,Best Western Petaluma Inn Management
2.0分
家庭亲子
Comfortable bed, but no office staff. I checked in with a virtual person. I am partially deaf and I like interacting with real people!
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酒店回复: Dear Signe,Thank you for your feedback — we’re glad to hear you found the bed comfortable, but we’re genuinely sorry that the check-in experience wasn’t ideal for you. We understand how vital in-person interaction can be, especially when accessibility is a concern. Your comfort and ability to communicate clearly matter to us, and we appreciate you bringing this to our attention. We’ll be sharing your comments with our management team to explore ways we can better support all guests, including ensuring staff presence when needed. Thank you again for staying with us — we hope to see you again soon!Thank You,Best Western Petaluma Inn Management
5.0分
其他
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Everything was amazing the room was amazing the breakfast was okay the waffles need some flavor. Other than that everything else was so good the staff was amazing the rooms were large! I'll definitely be coming back.
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酒店回复: Dear Noemi,Thank you so much for your fantastic feedback! We're thrilled to hear that you had an excellent stay and that you enjoyed the spacious room, friendly staff, and overall experience. We appreciate your note about the waffles — we'll definitely look into ways to improve their flavor. Your kind words mean a lot to our team, and we’re so glad to know you’ll be returning. We can’t wait to welcome you back for another great stay!Thank You,Best Western Petaluma Inn Management
3.0分
其他
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The remote check-in was awful. No one at the desk of the hotel. The chain seems to be consolidating all of their check-in to online with someone who is heaven-knows-where, not likely US. It takes much longer than a conventional check-in and there is no person at the desk to talk to.
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酒店回复: Dear Bob,Thank you for sharing your experience with our remote check-in process. We apologize for the inconvenience caused by the absence of staff at the front desk during your arrival. Our intention with remote check-in is to provide a streamlined, efficient option; however, we understand that some guests prefer in-person assistance. We hope you choose us again when you return to Petaluma; we will gladly host you!Sincerely,Best Western Petaluma Inn Management
5.0分
其他
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My first experience with kiosk check in.
Very odd in that there was someone at the desk not helping anyone. when almost done that person did check in another guest ???
I'm sure my opinion isn't going to change anything but to have to use a kiosk at a hotel ( the HOSPITALITY INDUSTRY) just seems odd and very impersonal.
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酒店回复: Dear Brian,Thank you for your feedback. We apologize that the kiosk check-in felt impersonal and confusing. Your comments about the process and the lack of immediate assistance at the front desk have been shared with our team to help improve the guest experience. We appreciate your input and will consider it for future service improvements.Thank You,Best Western Petaluma Inn Management
早餐的pancake很好吃，房间很干净。
住得非常愉快。所有地方都很干净，免费早餐也加分不少。
我们不推荐入住这里。
柜台没有真人，入住手续是通过机器远程办理的，非常不方便。工作人员似乎人手不足；我们要了一些毛巾，但一直没送来。
我们还遇到过一次不愉快的经历：清洁工整天把我们房间的门敞开着，把我们所有的东西都暴露在外。因为人手不足，没人注意到，而且门也一直没关。
总而言之，这是一次糟糕的体验。
靠近索诺玛
非常适合快速前往纳帕和索诺玛地区
一切都很好
This was less expensive than other hotels in the area. There were several construction areas for EV charging. There was a strong smell of either steer manure in the planters or sewer construction (presumably temporary). When leaving, the door had to be closed about 4 times to confirm it locked (it pushed open otherwise). The TV was readily fixed. The bed was very comfortable and clean. The shower worked well. The waffles were the best. Overall a good stay!
Comfortable bed, but no office staff. I checked in with a virtual person. I am partially deaf and I like interacting with real people!
Everything was amazing the room was amazing the breakfast was okay the waffles need some flavor. Other than that everything else was so good the staff was amazing the rooms were large! I'll definitely be coming back.
The remote check-in was awful. No one at the desk of the hotel. The chain seems to be consolidating all of their check-in to online with someone who is heaven-knows-where, not likely US. It takes much longer than a conventional check-in and there is no person at the desk to talk to.
My first experience with kiosk check in.
Very odd in that there was someone at the desk not helping anyone. when almost done that person did check in another guest ???
I'm sure my opinion isn't going to change anything but to have to use a kiosk at a hotel ( the HOSPITALITY INDUSTRY) just seems odd and very impersonal.