We my wife for there, the front desk clerk did not give us the king smoking room that I paid for, giving us a two queen smoking room instead. When I asked about it, he came up with excuses such as that there are no king smoking rooms. Later, I went to the restroom and the toilet wouldn't flush. I called the front to see if someone can fix it. The same person, I presume the owner, seemed bothered that I asked him to check it out. He finally did and fixed it sort of. Later that night we took a shower only to find that the water only was lukewarm. We turn the nob all the way to hot, and the water didn't change. The shower head also sounded as if it was going to pop off and hit someone. We were extremely disappointed with all this. I've stayed at other America's Best Value Inn and Suites, but never have felt the way that I did the two nights that I stayed there.
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酒店回复: Dear Michael, The experience that you have described is not representative of a typical one at our property and for that, we apologize. The comfort of our guests is extremely important to us so we truly apologize that you had these concerns. Rest assured, we are looking into this so we can ensure that, going forward, our high standards of hospitality are being met. Please consider giving us another chance to host you the next time you're in the area so that we can deliver a stay that is more representative of our true value.
4.0分
其他
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Very nice stay.
We stayed just one night, wish this room was the room of our last stay. It was clean, and had microwave, fridge, and TV. It was a comfortable stay.
2.0分
其他
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Never going to skimp on hotels again!
The A/C wasn't working. Just blew warm air when the temperature was 100 outside. Couldn't sleep well.
Back door was falling apart. Handle was dangling by only one bolt. Outside in the back of the motel looked like homeless people were camping and left trash behind.
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酒店回复: Dear Jason,Please accept our apologies for any inconvenience during your recent stay. What you've described does not reflect the typical experience of our guests. Rest assured, we will share your comments regarding the condition of your room with our team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.
1.0分
其他
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Woke me at 7am telling me to checkout whrn check out isnt till 12. Breakfast was stale cereal disgusting orange juice. No food exvept waffles. Ill never stay there again
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酒店回复: Dear Melody,We're sorry to hear that you didn't have a good time with us. Please accept our apologies for any disappointment in our breakfast options, as well as any disturbances in the morning. All of your feedback is gratefully received and will be kept in mind for the future. Thank you, and we hope you will consider giving us another chance soon.
2.0分
其他
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Sleeping on a brick
The room and bathroom were clean, that's where the good stops. The TV is set on top of the refrigerator cabinet, and would have been hard to see from the 2nd bed. The carpet looked old and was rough. Online it says 'pet friendly' but no where did it say $25 non-refundable deposit, found that out at the desk. The bed was hard, and not even saying firm, it was hard. Put a sheet over a concrete pad and you have the mattress there. I don't know if all of them are the same. The pillows looked ok, but squished down to paperthin when used. We woke up more tired and worn out, then if I would have driven the extra 4 hours to meet with family where they were in SD.
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酒店回复: While we're happy to know that our clean accommodations left a positive impression on you, we're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any disappointment in our amenities during your visit and we'll be sure to look into your feedback regarding this matter further. In addition, please know that our team always strives to be as transparent as possible regarding our pet fee by listing it online for our guest's convenience before booking so we apologize for any miscommunication regarding this matter. It is our hope that you will consider giving us another chance soon; we're confident that we can impress you.
3.0分
情侣出游
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Ok place to sleep. Inexpensive considering other options. Clean and functional. Beds ok and A/C works fine. Definitely budget hotel but safe and quiet. On the edge of town but was fine. Really not very many restaurants open in the area.
4.0分
其他
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The property was great for what we needed it for. A place to rest before we tackled the last 14 hour drive of our trip. We left before breakfast so i cant comment on breakfast. Price was average.
5.0分
其他
Just passing through
We had what we need for a good night’s rest as we were passing through. We had good breakfast to get us going.
5.0分
其他
Much better than I expected for the price room was clean bed was comfortable breakfast was good staff was helpfull
3.0分
其他
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The facility was decent for the price but I was woken up multiple times in the early morning by a high pitched whistle coming from the bathroom pipes that I can only assume to be from water pressure. Which was strange coupled with the fact that the shower did not appear to work. If I was to be there for more than one night I would have definitely requested a new room but as I was not there long the stay was worth it for a bed at the price
We my wife for there, the front desk clerk did not give us the king smoking room that I paid for, giving us a two queen smoking room instead. When I asked about it, he came up with excuses such as that there are no king smoking rooms. Later, I went to the restroom and the toilet wouldn't flush. I called the front to see if someone can fix it. The same person, I presume the owner, seemed bothered that I asked him to check it out. He finally did and fixed it sort of. Later that night we took a shower only to find that the water only was lukewarm. We turn the nob all the way to hot, and the water didn't change. The shower head also sounded as if it was going to pop off and hit someone. We were extremely disappointed with all this. I've stayed at other America's Best Value Inn and Suites, but never have felt the way that I did the two nights that I stayed there.
Very nice stay.
We stayed just one night, wish this room was the room of our last stay. It was clean, and had microwave, fridge, and TV. It was a comfortable stay.
Never going to skimp on hotels again!
The A/C wasn't working. Just blew warm air when the temperature was 100 outside. Couldn't sleep well.
Back door was falling apart. Handle was dangling by only one bolt. Outside in the back of the motel looked like homeless people were camping and left trash behind.
Woke me at 7am telling me to checkout whrn check out isnt till 12. Breakfast was stale cereal disgusting orange juice. No food exvept waffles. Ill never stay there again
Sleeping on a brick
The room and bathroom were clean, that's where the good stops. The TV is set on top of the refrigerator cabinet, and would have been hard to see from the 2nd bed. The carpet looked old and was rough. Online it says 'pet friendly' but no where did it say $25 non-refundable deposit, found that out at the desk. The bed was hard, and not even saying firm, it was hard. Put a sheet over a concrete pad and you have the mattress there. I don't know if all of them are the same. The pillows looked ok, but squished down to paperthin when used. We woke up more tired and worn out, then if I would have driven the extra 4 hours to meet with family where they were in SD.
Ok place to sleep. Inexpensive considering other options. Clean and functional. Beds ok and A/C works fine. Definitely budget hotel but safe and quiet. On the edge of town but was fine. Really not very many restaurants open in the area.
The property was great for what we needed it for. A place to rest before we tackled the last 14 hour drive of our trip. We left before breakfast so i cant comment on breakfast. Price was average.
Just passing through
We had what we need for a good night’s rest as we were passing through. We had good breakfast to get us going.
Much better than I expected for the price room was clean bed was comfortable breakfast was good staff was helpfull
The facility was decent for the price but I was woken up multiple times in the early morning by a high pitched whistle coming from the bathroom pipes that I can only assume to be from water pressure. Which was strange coupled with the fact that the shower did not appear to work. If I was to be there for more than one night I would have definitely requested a new room but as I was not there long the stay was worth it for a bed at the price