The staff were helpful and kind. The pool was clean and refreshing, and the view from the window was beautiful.
5.0分
其他
Great customer service
Staff was friendly and attentive. Everyone was helpful, friendly and accommodating.
3.0分
其他
展开
Quero, TX. overnight stay
No ice machines were available for drinks in our room.
There were small (1") roaches in our room.
Complimentary breakfast was a good perk.
3.0分
其他
展开
Breakfast n cats
The bed was very comfortable. However, the breakfast was very disappointing. I raved about the food to the friends that also booked rooms and the pancake maker was not working, the biscuits were almost burnt, no bacon, and the gravy was dried up on the sides of pan. Also, as we pulled in the parking lot to ck in we counted 6 cats. When we returned at night we counted 12 cats roaming around.
2.0分
其他
展开
When I arrived to check in, no one was at the desk. Then when they looked up my reservation it had been canceled. The clerk was able to find my family a room. When we got up to our room the key card didn’t work and the clerk determined it was a battery issue and was going to fix it. As they’re fixing it we find that the room is already occupied!
5.0分
其他
展开
Worth the stay.
The room we stayed in was a great clean room. We had no issues and staff was extremely friendly and helpful. Breakfast was delicious. They actually had a small buffet! The beds were ok, just not as soft as i like. But i would definitely stay again.
展开
酒店回复: Hello Tammy and thank you for your feedback, we are elated to hear that you enjoyed your stay with us and we hope to see you again.
3.0分
家庭亲子
This facility is warn. So the carpeting water pressure and lighting was poor.
展开
酒店回复: Thank you for your feedback regarding your recent stay at our hotel. We truly value comments like yours, as they help us improve and enhance the guest experience. We sincerely apologize for falling short of expectations during your visit. It’s always our goal to provide exceptional service, and we regret that we missed the mark. We hope you'll consider giving us another chance in the near future to provide the quality stay you deserve.
1.0分
其他
展开
I booked a room and 5 days prior to arrival got very sick. I tried to change my reservation and the hotel refused, took my money, and I didn't use the room. Now I'm healthy again, and going to Cuero, TX, but I'll be using a different hotel.
5.0分
其他
Staff was very kind and helpful. The hotel itself needs a bit of attention. But nice short weekend stay
酒店回复: thank you for the positive feedback!
5.0分
家庭亲子
The staff was absolutely amazing, they were so nice and helpful ❤️
展开
酒店回复: Thank you for taking the time to share your feedback about your recent stay at the Holiday Inn Express Cuero! We're thrilled to hear you had a great experience. Guest satisfaction is our top priority, and your kind words mean a lot to our team. We hope to welcome you back again soon!
The staff were helpful and kind. The pool was clean and refreshing, and the view from the window was beautiful.
Great customer service
Staff was friendly and attentive. Everyone was helpful, friendly and accommodating.
Quero, TX. overnight stay
No ice machines were available for drinks in our room.
There were small (1") roaches in our room.
Complimentary breakfast was a good perk.
Breakfast n cats
The bed was very comfortable. However, the breakfast was very disappointing. I raved about the food to the friends that also booked rooms and the pancake maker was not working, the biscuits were almost burnt, no bacon, and the gravy was dried up on the sides of pan. Also, as we pulled in the parking lot to ck in we counted 6 cats. When we returned at night we counted 12 cats roaming around.
When I arrived to check in, no one was at the desk. Then when they looked up my reservation it had been canceled. The clerk was able to find my family a room. When we got up to our room the key card didn’t work and the clerk determined it was a battery issue and was going to fix it. As they’re fixing it we find that the room is already occupied!
Worth the stay.
The room we stayed in was a great clean room. We had no issues and staff was extremely friendly and helpful. Breakfast was delicious. They actually had a small buffet! The beds were ok, just not as soft as i like. But i would definitely stay again.
This facility is warn. So the carpeting water pressure and lighting was poor.
I booked a room and 5 days prior to arrival got very sick. I tried to change my reservation and the hotel refused, took my money, and I didn't use the room. Now I'm healthy again, and going to Cuero, TX, but I'll be using a different hotel.
Staff was very kind and helpful. The hotel itself needs a bit of attention. But nice short weekend stay
The staff was absolutely amazing, they were so nice and helpful ❤️